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Chloe Xu, Director, Australia
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Of course any product recall damages a firm’s reputation and and leads to losses in sales and stock market performance. However, a recent study on four of car manufacturers indicated that a brand’s recall may hurt its rivals as well. This is termed the "Perverse Spillover Effect".
FINDINGS
- A brand recall often creates customer concern about the rival brands as well, hurting their sales and market value. This is particularly true when these brands are from the same country of origin.
- Foreign competitors may benefit from a recall.
- Highly dominant brands or products create a stronger perverse spillover effect than smaller ones.
- The financial impact of a recall can be significant for all market players.
IMPLICATIONS
- A firm hit with a recall should (re)consider apology ads carefully, as they may increase the damage by raising public attention about the incident.
- Firms from the same country n (...) Read more? Sign up for free
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Special Interest Group Leader
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