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N.BINDUMADHAVI
ASSISTANT PROFESSOR, India
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Hi to all. Can anyone help me in differentiating brand loyalty and customer loyalty? They are given as separate topics so I am a little bit confused because both of them appear to be the same / similar. (...) Read more? Sign up for free
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Buckley
Manager, United Kingdom
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Brand or Customer Loyalty
Brand loyalty is where customers have loyalty to a brand, not necessarily from the same supplier.
Customer loyalty is where customers have loyalty to a particular supplier.
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Thabo Motsoasele
Project Manager, South Africa
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Brand or Customer Loyalty
Brand loyalty relates mostly to being loyal to a specific product (range). The reasons for it can be various for different people ranging from reliability to quality.
Customer loyalty also refers to being loyal as a customer. Also here the reasons for it can be different for various people ranging from perceived service received to personal relations with the supplier.
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mallika
Teacher
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Brand Loyalty versus Customer Loyalty
Customer loyalty would lead to advocacy whereas br (...)
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