How to Calculate the Social Marketing ROI?
Samuel A Villegas Arvelo, Management Consultant, Venezuela, Member
1. Detail business processes from your business model and related value chain.
2. Add detailed social media & digital marketing sub-processes + people + technology (2.0 and 3.0) that are involved.
3. Do a basic ABC
and 'cost your processes'
4. Detail capex and opex per process per period for measurement (social digital and analog)
5. Do the final math to ROI rates.
This is the best "estimation" I could built until now... Cheers.