The Role of AI in BPR

Business Process Reengineering
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Jaap de Jonge
Editor, Netherlands

The Role of AI in BPR

What do you think is the role of Artificial Intelligence (big data, self-learning software, digital networks, algorithms) in Business Process Reengineering?
Is it a catalyst or does it replace BPR?

  Peter De Kinder
ICT Consultant, Belgium
 

Re: The Role of Artificial Intelligence in BPR

I don't think of it as a replacement, but rather a complementary set of tools for process improvement. They can coexist and each have their pros and cons.
I was very much intrigued by Keith Swenson's keynote on bpmNext last year where he was talking about the "Synthetic Process". If we can indeed decompose a process into singular tasks that are only linked by their preconditions, it isn't hard to imagine AI to generate GPS-like shortest-path navigation through these tasks as suggested by Nathaniel Palmer in his vision of intelligent automation.

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