Re: The Role of Artificial Intelligence in BPR
Peter De Kinder, ICT Consultant, Belgium, Member
I don't think of it as a replacement, but rather a complementary set of tools for process improvement. They can coexist and each have their pros and cons.
I was very much intrigued by Keith Swenson's keynote on bpmNext last year where he was talking about the "Synthetic Process". If we can indeed decompose a process into singular tasks that are only linked by their preconditions, it isn't hard to imagine AI to generate GPS-like shortest-path navigation through these tasks as suggested by Nathaniel Palmer in his vision of intelligent automation.