Alignment of BPR and IT Solution Approach

Alignment of BPR and IT Solution Approach

I am conducting research as part of a Masters degree on the combination of business process change methodologies i.e. radical and continuous improvement and IT solution approach such as Commerical Of the Shelf (COTS, package software), Business Process Management Systems (BPMS) / workflow management systems and custom-build used in organisations.
From literature there is evidence that some combinations may not be well suited which may lead to lack of alignment between business service and IT. Also discovered through literature is that there might be factors that influence the use of such combinations e.g. cost, time, standardisation, core processes etc.
For example, the use of BPR and custom development may give a very good alignment because processes with problems are identified, re-engineered and a system custom built to support it. But the cost and time involved in such a project may deter some organisations from going for such option.
The combinations I am looking at are:
1. BPR and COTS
2. BPR and BPMS / workflow systems
3. BPR and custom development.
If you have any experience or knowledge of any of this combinations, please react.
I am looking forward to hear your opinion on this. Thank you.

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