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What Knowledge is Required for BPR?
Danish Noor, USA
The underlying assumption on BPR presented in this article is "task completion through unified team effort". But how is this possible in the practical business world?
There aren't any group of members knowledgeable enough on all business processes. That`s the core reason of existence of organization to achieve more through collective endeavours.
An example: a normal product design & development process requires cross-function participation and activities from:
- MARKETING -- for voice of customer information,
- ENGINEERING -- for product specification development,
- MANUFACTURING -- for existing manufacturing capacity understanding,
- PRODUCTION -- for lead time understanding, and
- QUALITY -- for performance excellence.
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BPR Consultants don't Need Process KnowledgeTania, South Africa BPR consultants do not need to understand all the processes. In fact it is better that they do not. Documenting existing processes with the view on improving and radically redesigning them relies on the consultant or process leader having no preconceived ideas. |
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