Mental Transformation Required to Implement Business Process Reengineering
Alemayehu Neme BPR is a tool for making a fundamental, radical & dramatical change but what is most important is the mental transformation required to implement it. I believe if we understand it we can bring a revolutionary change in our work culture & solve many of our problems in service delivery.
I think we need to design to bring a superb satisfaction for our citizens / clients and deeply analyze the gaps in our service delivery.
Changing the Mindset is most Difficult
Solomon A. Reengeenering organizations is a simple task, except for changing the mindset of the people in it. When an organization is able to transform its personel, I think the whole system is transformed. Human beings can not easily be manipulated via any organization organogram. It needs a lot of work, but it can be made if done with great care.
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