Is the Customer Always Right?

Extended Marketing Mix > Best Practices > Is the Customer Always Right?

Is the Customer Always Right?
Daniel Bott, Manager, Nigeria, Member
1. The customer is always right.
2. The customer comes second.
Which position do you agree with? Why?...Sign up

Is the Customer Always Right?
Niaz Mohammed, Member
Whether the customer comes first or second depends on the business you are in:
1. For a business into making customized products or services f...Sign up

Customer Comes 1st or 2nd?
satyajit mohanty, Teacher, India, Member
It also depends on the situation. The consumer is one of a stakeholders in a company and also the most important one. But you can't always go out o...Sign up

Always Respect the Customer
Ryan McMinn, Business Consultant, United States, Member
Instead of saying "the customer is always right," a business should be saying: "the customer is always respected."
A business should alway...Sign up

The Customer is Always Right
Martin Mwesa, Manager, Zambia, Member
Customers are always right. Our job is to understand their needs and then to figure out how our capacities and core business can deliver on their expe...Sign up

Positions of Customer
shantanu karaiya, Student (MBA), India, Member
Customer comes firstly.
Because all the marketing policies depend on customers and marketing starts with identifying the need and wants of the cu...Sign up

The Customer
John Cowper, Business Consultant, Australia, Member
The late Bob Stone, (author of 'Successful Direct Marketing Methods' once said "A customer isn't a customer until he bought twice". He was a wise man!...Sign up

Customer # 1 = King
Samuel Prasetya Dharmatama, Management Consultant, Indonesia, Member
Customers come first! The reasons why are really simple:
* Customers are powerful to either bring friends and relatives to shop 'til they ...Sign up

Respect Customer
Henry Young, Student (University), Member
Maybe the customer isn't always right, but needs to believe he is? That being said, I'm in agreement with Mr. McMinn; respecting the customer is the w...Sign up

Customer is not Always Right
Y Yogi Raj, Entrepreneur, India, Member
This is the most over-rated phrase. If customer is always right, there is no need for entrepreneurs to brainstorm on new ideas. It is job of a sales m...Sign up

Reinventing Leadership
Dillon, ICT Consultant, Namibia, Member
I was taken aback at the situation in some companies where the current type of leadership can only bring out 50-55% of capabilities of individuals bec...Sign up

Customer is not Always Right!
Uttara Kuksal, Student (MBA), Member
This is an overrated phrase. If customers were always right, no business would continue to exist profitably in the long run. Granted the main goal ...Sign up

Researching and Satisfying Customer Needs is Always Right
Gerald Richards, Business Consultant, Australia, Member
The customer is not always right. However, they can be given the perception they are always right. How can they be right about a product they know lit...Sign up

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