|
Daniel Bott
Manager, Nigeria
|
Is the Customer Always Right?
1. The customer is always right.
2. The customer comes second.
Which position do you agree with? Why?
X
All about management
Welcome to the Services Marketing best practices: "Is the Customer Always Right?".
Please sign up now to read all responses and to join this discussion yourself. It's free.
Log in
| |
|
Niaz Mohammed
|
|
Is the Customer Always Right?
Whether the customer comes first or second depends on the business you are in:
1. For a business into making customized products or services for individuals - the customer is always right
2. For a business into a mass market - customer is second. Every individual has their own perception of a product / service as a customer. It would be impossible to satisfy everyone. Understand the majority of your target market and deliver it with a balance so that there is something for everyone.
|
| |
|
satyajit mohanty
Teacher, India
|
|
Customer Comes 1st or 2nd?
It also depends on the situation. The consumer is one of a stakeholders in a company and also the most important one. But you can't always go out of your way trying to satisfy the consumer. Sometimes it can hamper the profitability of your business. Specially in case of B2B Marketing. Here each customer is worth thousands of dollars to the company.
|
| |
|
Ryan McMinn
|
|
Always Respect the Customer
Instead of saying "the customer is always right," (...)
|
| |
|
Martin Mwesa
|
|
The Customer is Always Right
Customers are always right. Our job is to understa (...)
|
| |
|
shantanu karaiya
Student (MBA), India
|
|
Positions of Customer
Customer comes firstly.
Because all the marketing (...)
|
| |
|
John Cowper
Business Consultant, Australia
|
|
The Customer
The late Bob Stone, (author of 'Successful Direct (...)
|
| |
|
Samuel Prasetya Dharmatama
Management Consultant, Indonesia
|
|
Customer # 1 = King
Customers come first! The reasons why are really s (...)
|
| |
|
Henry Young
Student (University)
|
|
Respect Customer
Maybe the customer isn't always right, but needs t (...)
|
| |
|
Y Yogi Raj
Entrepreneur, India
|
|
Customer is not Always Right
This is the most over-rated phrase. If customer is (...)
|
| |
|
Dillon
ICT Consultant, Namibia
|
|
Reinventing Leadership
I was taken aback at the situation in some compani (...)
|
| |
|
Uttara Kuksal
Student (MBA)
|
|
Customer is not Always Right!
This is an overrated phrase. If customers were alw (...)
|
| |
|
Gerald Richards
Business Consultant, Australia
|
|
Researching and Satisfying Customer Needs is Always Right
The customer is not always right. However, they ca (...)
|
|
Sign up
