What about Customers??

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Services Marketing > Best Practices > What about Customers??

What about Customers??
Irene
Sometimes I think marketers can get too hanged up with theories, that we forget the ' Customer Experience'. Though it doesn't start with a "P" per say but essentially they are the core of the Marketing Mix. (...) Read more? Sign up for free

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  @ Irene
Stanislaw Maidanjuk
  Take a look at the four Cs: Customer, Cost, Capability, Communication... Its a marketing mix focusing on narrow markets, where you have to concentrate on customer satisfaction even more
("hidden champions", defined by Hermann Simon, would be the catchphrase in this issue)

  P's of Marketing around Customer
Dante Cruz, Entrepreneur, Philippines, Member
  All these P's of marketing evolve around the customer. They are all managed to ensure satisfaction - or even delight of the client.

  Customer View and 3 More P's
Nagendra, Consultant, United Kingdom, Member
  Maybe customer experience can be interpreted based on Customers' Perception of the product/service, it's Philosphy, and values they attach to it to bring inner satisfaction or Peace so to say.
So we might add another 3 P's from the customers' point of view
- Perception
- Philosophy
- Peace (Inner peace or satisfaction gained from owning or experiencing the service).

   
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Services Marketing
Summary
Forum
🔥3 Extra Marketing Mix P's for the Changing World
Addition of PEOPLE to the Marketing Mix is Important
Extra Marketing Mix P: Positive
Best Practices
🥇From 7 P's to 7 C's of Marketing
🥈What is Physical Evidence in Extended Marketing Mix?
🥉Which Marketing Mix P is most Important? Prioritising the 7 P's...
When Should we Use the Extended Marketing Mix (7Ps) instead of the Traditional Marketing Mix (4Ps)?
Extra Marketing Mix P - Packaging
P's of marketing mix
Is the Customer Always Right?
7 P's or Sustainable Competitive Advantage
Extra Marketing Mix P - Performance
Extra Marketing Mix P - Publicity
Use only P's that can be Controlled / Influenced!
Alternate 7 Ps instead of Those of the Extended Marketing Mix
Extra Marketing Mix P: Patience
Extra Marketing Mix P - Pace
Extra Marketing Mix P: Planning
Extra Marketing Mix P: Positioning
Extra Marketing Mix P - Politics
Extra Marketing Mix P: Power
Keep Marketing Plan Simple
Marketing Mix - when to choose what??
Extra Marketing Mix P - Perception
Extra Marketing Mix P - Principles
Extra Marketing Mix P - Product Innovation
What about Customers??
Service-Dominant Logic of Marketing


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