How to Facilitate Mutual Understanding and Conflict Resolution


 
Six Thinking Hats > Forum > How to Facilitate Mutual Understanding and Conflict Resolution

How to Facilitate Mutual Understanding and Conflict Resolution
Gary Wong, Consultant, Canada, SIG Leader
Conflict resolution means the reduction, elimination, or termination of opposing views. Interest-based negotiation and mutual bargaining are win-win conflict resolution methods.
Donít feel that a conflict must be necessarily resolved. Not all conflict is bad. It can be a healthy divergent action, exploring a wide range of thinking as long as the conversation is focused on ideas and not people.
Six Thinking Hats sequences can be effectively used by a facilitator to put the participants into the right frame of mind using the power of Parallel Thinking.

A suggested hat sequence is: Blue, White, Yellow, Black, Red, Blue:
  • [Blue hat]: Set the goal to gain understanding of different perspectives and the amount of time allotted for the session.
  • [White hat]: Share as much relevant information as needed to define the conflict. The opposing views may be an either/or situation or a few identified with a range.
  • [Yellow hat]: Identify the...Sign up
 

     
Special Interest Group Leader
Gary Wong
Consultant

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