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How to Facilitate Mutual Understanding and Conflict Resolution

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Six Thinking Hats
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Gary Wong
Consultant, Canada

How to Facilitate Mutual Understanding and Conflict Resolution

Conflict resolution means the reduction, elimination, or termination of opposing views. Interest-based negotiation and mutual bargaining are win-win conflict resolution methods.
Donít feel that a conflict must be necessarily resolved. Not all conflict is bad. It can be a healthy divergent action, exploring a wide range of thinking as long as the conversation is focused on ideas and not people.
Six Thinking Hats sequences can be effectively used by a facilitator to put the participants into the right frame of mind using the power of Parallel Thinking.

A suggested hat sequence is: Blue, White, Yellow, Black, Red, Blue:
  • [Blue hat]: Set the goal to gain understanding of different perspectives and the amount of time allotted for the session.
  • [White hat]: Share as much relevant information as needed to define the conflict. The opposing views may be an either/or situation or a few identified with a range.
  • [Yellow hat]: Identify the positives in each view. Surface and appreciate the paradigms that underpin each view.
  • [Black hat]: Raise objections and the impacts of negative consequences. Confirm that each person understands the concerns expressed. Go beyond simple head nodding; ask advocates to state in their own words what are the negatives. The aim is understanding, not agreement. Itís okay to agree to disagree.
  • [Red hat]: At this stage invite each person to express emotional feelings about the thinking. Do a quick vote on any process improvements suggested.
  • [Blue hat]: Map out the next steps as a hat sequence.
Depending on the outcomes, the next hat sequence may include a Green hat to explore new views and possibilities that emerged. One indicator of progress is a readiness to converge and move into win-win resolution. A request for third party mediation or arbitration is a signal more parallel thinking work is required.

 

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topic Everybody Should Wear More Than 1 Hat
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topic Taking Advantage of Conflicts in Group Decision Making
topic Seventh Thinking Hat: Grey for Wisdom
topic Tools to Consider Multiple Perspectives
topic Avoiding Groupthink with 6 Thinking Hats Process
topic Distorted Western Adversarial Thinking
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topic Can Myers-Briggs Type Indicator Improve Thinking?
topic Current Status of Six Thinking Hats? Hot News
topic Conditions for 6 Thinking Hats. Assumptions
topic Six Thinking Hats for Instructional Design
topic The Role of the Group Facilitator in Six Thinking Hats
topic Additional 7th Thinking Hat?
topic Edward de Bono Obituary
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topic Six Hats Certification
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Special Interest Group
SIG LeaderGary Wong
Consultant


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More on Six Thinking Hats:
Summary
Discussion Topics
topic Resolving a Business Argument
topic Clarification: Team Process
topic Examples of Using Six Hats Thinking
topic Situational Thinking Hats?
topic Telecom Example of Six Thinking Hats
topic Techniques for Real Dialogue in Organisations
topic Wearing the Blue Hat
topic Challenging Plans or Ideas: The Ritual Dissent Approach
topic Six Thinking Hats is Parallel Thinking
topic 6 Thinking Hats are Rubbish
topic Systematic, Deliberate Thinking is not Easy to Do
topic Instilling Constructive Participation: 15-minute Soliloquy
topic Everybody Should Wear More Than 1 Hat
topic Six Hats Great for Teaching at University
🔥 View Response to COVID-19 Wearing Six Thinking Hats
topic Business Conflict Resolution
topic Six Hats is Universally Applicable
topic Switching Hats by Top Managers
topic Taking Advantage of Conflicts in Group Decision Making
topic Seventh Thinking Hat: Grey for Wisdom
topic Tools to Consider Multiple Perspectives
topic Avoiding Groupthink with 6 Thinking Hats Process
topic Distorted Western Adversarial Thinking
topic Six Hats really great
topic Can Myers-Briggs Type Indicator Improve Thinking?
topic Current Status of Six Thinking Hats? Hot News
topic Conditions for 6 Thinking Hats. Assumptions
topic Six Thinking Hats for Instructional Design
topic The Role of the Group Facilitator in Six Thinking Hats
topic Additional 7th Thinking Hat?
topic Edward de Bono Obituary
👀How to Facilitate Mutual Understanding and Conflict Resolution
topic Six Hats Certification
topic Six Thinking Hats for Software Testing at Google
topic Six Thinking Hats is Great for Exploring All Points of View
Special Interest Group
SIG LeaderGary Wong
Consultant
Knowledge Center

Six Thinking Hats
Knowledge Center



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