Taking Advantage of Conflicts in Group Decision Making

Six Thinking Hats > Best Practices

Taking Advantage of Conflicts in Group Decision Making
Anneke Zwart, Student (University), Netherlands, Moderator
In past research it was often argued that group decision making (GDM) improves if task-conflicts are present.
Task-conflicts are different opinions about the content and outcomes of the task being
Why this positive effect? Because task-conflicts prevent premature consensus and encourage critical thinking. It seems obvious. But other studies found no such relationship or even a negative one. The relationship between tasks conflicts and good GDM is thus ambiguous.

De Wit, Jehn and Scheepers have recently discovered that another factor is playing an important role when we're analyzing the extent to which task-conflicts are beneficial for GDM: the presence (or absence) of a relationship conflict.
According to the authors, task conflicts are more likely to have ...Sign up

How to Benefit from Conflicts in Group Decision Making?
Jaap de Jonge, CEO, Netherlands, Editor
I believe Bono's 6 Thinking Hats (6TH) might be quite useful to benefit from task conflicts and avoid emotional ones while analyzing problems in a gro...Sign up

Quality of Decision Making Depends on the Intent of the Individuals in the Group
srinivas, Lecturer, India, Member
I believe the quality of the decision making depends on the intent of the people working in the group.
If the intent of the members is good, then...Sign up

How to Measure Relationship Conflict?
Ben Smith, Manager, United Kingdom, Member
It must be difficult to measure the presence/absence of relationship conflict in studies of GDM as these are often masked over in the business world. ...Sign up

Conflict can be a Source of Inspiration
Ruwan Bandara, Manager, Sri Lanka, Member
Conflicts motivate us to think in an extraordinary way. For example in the 1970s and 1980s during the cold war between USA and Soviet Russia.
Th...Sign up

How Relationship Conflict can Be Reduced for Better Decision Making
Leena Bissoonauth, Student (University), Mauritius, Member
Low levels of conflict in a group may improve the quality and creativity of decision making, but this effect vanishes when the conflict intensifies, b...Sign up

Group Bonding and Tenure is Important
DANNY SUSIKWANA, Accountant, Zambia, Member
Relationship conflicts may help enhance GDM. However this does not apply to all kinds of groups. Groups which benefit from relationship conflictsSign up

The 3rd Alternative in Conflicts: 'Our Way'
Purna Chandra, Business Consultant, India, Member
The topic reminds me of the concept in the book "The 3rd Alternati...Sign up

Our Way, Because we are not Alone
Victor Manuel Monteiro Seco, Entrepreneur, Portugal, Member
@Purna Chandra: Indeed. we have no conflicts alone. So we must learn each other how to stop with our ambitious and ...Sign up

Conflicts in GDM
Willie Odemwingie, Lecturer, Nigeria, Member
People that make up a group are usually from different backgrounds. They may be from different discipline, family, culture and have other inherent tra...Sign up

How to Benefit from Group Decision Making?
Satya Narayan, Strategy Consultant, India, Member
1. First the organisation needs to ensure conflicts do not arise from relationships. Implementation and maintenance of well defined processes, job des...Sign up

Selfless Group Decision Making
kvssiyer, Consultant, India, Member
Group Decision Making with cross functional team members always leads to a purposeful, actionable...Sign up

Applying the Six Thinking Hats Method to Group Conflict
Gary Wong, Consultant, Canada, SIG Leader
As this is the 6TH forum, has any contributor applied 6TH to deal with conflict? I handle potential conflict by getting everyone to put on the same Ha...Sign up

Six Thinking Hats and the Covey's 3rd Alternative: 'Our Way'
Gary Wong, Consultant, Canada, SIG Leader
@Purna Chandra: Great observation! As a Franklin Covey certified trainer, here's how I incorporate Six Thinking Hat...Sign up

Most Important in GDM: Dealing with Self-Interest. What Conflict Models can Resolve that?
Ken Sylvester, Professor, United States, Member
I remain a constant learner as regards conflict. My professional background as negotiator in 23 countries causes me to ask more questions than offer s...Sign up

GDM Outcome Depends on 23 Aspects of Human System
srinivas, Lecturer, India, Member
There is a relationship between the outcome (and execution) of the decision making and 23 aspects of the human system (sleep, hunger, reflection, c...Sign up

Group Conflict Management
NVDS.RAJU, Professor, India, Member
Group conflicts on matters of importance is a welcome and healthy sign. Perhaps it will facilitate the entity to know the unknown risks and help to he...Sign up

The Emotional Bank Account (EBA) versus Conflicts
Tan Poh Lip, Manager, Malaysia, Member
For me, conflict is happening everywhere in our personal and working life. Conflicts are a source of inspiration and encourage different ideas to keep...Sign up

How to Benefit from Conflicts in a Group
Ruwan Bandara, Manager, Sri Lanka, Member
I was delighted the different perspective post of all of us. This discussion forum is a great and classic example of conflict. Each of us has a unique...Sign up

23 Aspects of the Human System
DANNY SUSIKWANA, Accountant, Zambia, Member
@srinivas: I find the reference to the 23 aspects (sleep, hunger, etc) a very insightful area. However I am not sur...Sign up

srinivas, Lecturer, India, Member
Please find here the requested list of human aspects which we can look into.
I think experiential based approach can be considered for the follow...Sign up

The Emotional Bank Account and 6TH
Gary Wong, Consultant, Canada, SIG Leader
@Tan Poh Lip: The Emotional Bank Account (EBA) is a metaphor for measuring the level of Trust in a relationship. Th...Sign up

The Purpose of Group Decision Making
kvssiyer, Consultant, India, Member
The very purpose of group decision making is to make certain the decision arrived at is the result of evaluating the quality of decisions from all ang...Sign up

Role of Impressions in Subconscious Mind in Decision Making
srinivas, Lecturer, India, Member
I agree @Emotion Bank Account deposits have a role in the group discussion in case of decision making. Also, too ma...Sign up

Avoiding Emotional Conflicts in Group Decision Making
melchiorre calabrese, Manager, Italy, Member
The problem of relationship conflicts must be solved upstream, in the sense that I will explain below.
All those who are going to be involved in ...Sign up

Preconceived Notions in Group Decision Making
srinivas, Lecturer, India, Member
@melchiorre calabrese: I completely agree with you with regard to A, B and C.
However in order to achieve the ...Sign up

Preconceived Notions in Group Decision Making
melchiorre calabrese, Manager, Italy, Member
@Srinivas: Thanks for your consideration! Please, think deeply about what I am telling you:
A person has reall...Sign up

Revisiting the Purpose of the Six Thinking Hats
Gary Wong, Consultant, Canada, SIG Leader
@Melchiorre calabrese, srinivas:
I appreciate your thought provoking comments. Permit me revisit why the Edwar...Sign up

Black & White Hat Together
Ruwan Bandara, Manager, Sri Lanka, Member
@Gary Wong: This idea is not wrong. Using Six Hats in this situation is a great idea. Why most managers are failing...Sign up

Colours Can Have Different Meanings
Gary Wong, Consultant, Canada, SIG Leader
Hi, everyone. Ruwan and I have been messaging each other on our personal pages. A couple of points have arisen:
1. 6Th works well for GDM ranging...Sign up

Conflict Resolution at the Level of Consciousness in Decision Making in Groups
srinivas, Lecturer, India, Member
I'd like to enhance and clarify my earlier @reaction a bit:Thought conflict arises first internally in the minds of...Sign up


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