Under an earlier forum topic entitled "Resolving a Business Argument", there was a great discussion using Six Thinking Hats. This posting is a more advanced version and describes how Stephen Covey's 7 Habits of Highly Effective People can be combined and integrated with Six Thinking Hats to accomplish a resolution for a (business) conflict.
The suggested 'hat sequence' for such situation is: Blue ⇒ White ⇒ Green, Yellow, Black, Red ⇒ Blue:
Step 1: BLUE HAT
The Blue Hat involves thinking about the process we will use, clarifying what is the end goal, and validating that everyone is willing and in the right frame of mind to resolve the conflict.
Habit 4 is Think Win-Win
It is a level a maturity that requires a person to be open-minded and humble. By humble we mean not letting one's selfishness and ego get in the way. It also says be aware of people not interested in Win-Win and bringing a Win-Lose, Lose-Win, or Lose-Lose attitude.
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