Business Conflict Resolution

Six Thinking Hats > Best Practices > Business Conflict Resolution

Business Conflict Resolution
Gary Wong, Consultant, Canada, SIG Leader
Under an earlier forum topic entitled "Resolving a Business Argument", there was a great discussion using Six Thinking Hats. This posting is a more advanced version and describes how Stephen Covey's 7 Habits of Highly Effective People can be combined and integrated with Six Thinking Hats to accomplish a resolution for a (business) conflict.
The suggested 'hat sequence' for such situation is: Blue ⇒ White ⇒ Green, Yellow, Black, Red ⇒ Blue:

Step 1: BLUE HAT
The Blue Hat involves thinking about the process we will use, clarifying what is the end goal, and validating that everyone is willing and in the right frame of mind to resolve the conflict.
Habit 4 is Thi...Sign up

Business Conflict Resolution
joseph, Entrepreneur, Morocco, Member
Hi, I found your analysis interesting, especially the approach for the third step refusing compromise, which is quite challenging in practice....Sign up

Business Conflict Resolution
Koffi Ganke, Manager, Ghana, Member
I am of the same opinion as Joseph. I can't remember having ''synergized'' in the past. Compromising always seems to be the easy alternative. However ...Sign up

Special Interest Group Leader
Gary Wong

Six Thinking Hats
Best Practices


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