Resolving a Business Argument




Six Thinking Hats
Knowledge Center

Translate

Best Practices
47
Gary Wong
Consultant, Canada

Resolving a Business Argument

We've all been in arguments, such as when one person wants to proceed with something, but the other wants to stop. A resolution requires empathic listening, the ability to put yourself in the "other person's shoes" and view an issue from the other's perspective. Here's how a Six Thinking Hats Short Sequence can be used for 2 persons / parties. The hat sequence is: blue > yellow > black > red > blue. 1. Blue hat: let's agree together to look at the pros and cons of the options (in this example, proceeding and stopping.) 2. Yellow hat: now let's both list the benefits of each option. Listen to each other and work to build a list together. 3. Black hat: now let's both list the risks/faults of each option. Again listen and work together. 4. Red hat: check for changes in feelings. Listen for clues like: "oh, now I understand where you're coming from... Gosh, I never thought about that..." are people emotionally willing to have a healthy discussion? 5. Blue hat: decide on next steps....
 

Rating

 
11
Jacob Andrews
Entrepreneur, United Arab Emirates
 

Be and Think in Their Shoe

If both arguing parties put themselves in eachother's shoes, the solution arrives fast. For example...

 
5
julia burlacu
Entrepreneur, Mexico
 

Resolving a Business Argument

I have a situation at work with a co-worker who wears her ego on her sleeve and despite the fact tha...

 
1
Jos Essers
Coach, Netherlands
 

Resolving a Business Argument

@Julia Burlacu: you say "she won't change her bahorial pattern". I am pretty certain that she would ...

 
2
Gary Wong
Consultant, Canada
 

Thinking, not Labelling

@Jos Essers: Jos: thanks for offering your advice. Let's remember that the Six Thinking Hats wasn't...

 
9
Gary Wong
Consultant, Canada
 

Thinking with Difficult People

@Julia Burlacu: One of our goals is to improve a person's ability to think in 6 different ways. Cons...

 
1
Javier Elenes
Business Consultant, Mexico
 

A Team Multiply not Just Sum Strengths of Team Members

As an answer to Julia Burlacu question: what should be GM do. I suggest this 3 points 1 GM explain ...

 
4
Yigzaw Bayew, Ethiopia
 

The Six Thinking Hats for Resolving Business Arguments

@Gary Wong: I positively share with Gary Wong that organizing ideas in color could help to guide the...

 
1
KATHRYN STEINER, MBA
Entrepreneur, United States
 

Six Thinking Hats Effective Method Equating to Collaboration versus Competition

Dealing with others ego's is one of the greatest challenges within business. There are some that ha...

 
12
sammie
Management Consultant, United States
 

Thomas-Kilmann Conflict Mode Instrument

In addition to all comments, the theory of conflict negotiation also comes to mind. The Thoma...

 
5
Broli
Consultant, South Africa
 

How to Deal with Rigid, Difficult People

Unfortunately difficult or obstinate people have to be 'set up' to be exposed or shocked into seeing...

 
0
SYED ATIF ALI
Student (University), Pakistan
 

Putting Yourself in Their Shoes

@Jacob Andrews : U mean empathizing?...

 
0
wafaa
Sudan
 

Be and Think in Their Shoe

@Jacob Andrews: it is not easy to put ourselves in each other shoes because you can't really feel th...

 
2
Mahmoud, Saudi Arabia
 

Resolving a Business Argument May Require Analysis First

Thanks to all thoughts putting here for the management styles, but sometimes more effort to diagnose...

 
3
melchiorre calabrese
Manager, Italy
 

Resolving a Business Argument

@Julia Burlacu: I offer you the following practical advice: Search in your co-worker something for ...

 
1
Bill Boynton
Teacher, United States
 

Understanding Eachother's Personalities

Very interesting article. I once experienced an organization who had sent their management people t...

 
2
Leodegardo M. Pruna
Professor, Philippines
 

Resolving a Business Argument

@Julia Burlacu: the general manager should talk in private with your colleague and lay down the reas...

 
2
Caroline A Vine
Manager, United Kingdom
 

We are Talking About an Individual

My first instinct is to ask why does the member of staff wear her ego on her sleeve? Is there a hidd...

 
2
ARMSTRONG IDAHOR
HR Consultant, Nigeria
 

Conflict Can Be Beneficial

Conflict can be beneficial, especially when it has to do with the question of which direction or app...

 
2
Gary Wong
Consultant, Canada
 

Blue Hat Summary: We've Just Demonstrated Why we Need Six Thinking Hats!

Wow, what rich content! Imagine if we were all in a meeting room together. How many conversations wo...

 
0
Darryl Lynn Jones, United States
 

Resolving a Business Argument

Fantastic reminder for those in clinical supervisory capacities!...

 
0
Vachu Kabbinale
Student (MBA), India
 

Resolving a Business Argument

@Julia Burlacu : From your note, I believe your management tried all the means to straighten up the ...

 
0
Damith Baduraliyage
Student (MBA), Sri Lanka
 

How to Deal with Disagreement about the Value of Benefits and Risks?

Most arguments get stuck at evaluating benefits and risks. The gravity of elements within are not ag...

 
0
Adamson, Zambia
 

Resolving a Business Arguement

That is a good approach. However, when I count the steps presented, I see only five. May be it was a...

 
3
Gary Wong
Consultant, Canada
 

Short or Long Hat Sequence

@Adamson: Indeed in this particular use of the 6 thinking hats there are only 5 steps in which 4 of...

 
0
Mahmood Azizi
Manager, Iran
 

Sometimes a Problem Cannot Be Solved

Thanks for putting these thoughts here. If the argument was due to priority of works, schedule, tech...

 
2
SAMUEL NDUATI MBUGUA
Management Consultant, Kenya
 

Resolving a Business Argument: Personality Types

When resolving an argument, it is important to understand the psychological type of the people invol...

 
0
John Moses
Manager, Nigeria
 

Effective Conflict Resolution is Vital to Organisation's Health

There is nothing bad in conflict but how it is resolved is what is more important which I think shou...

 
0
Mandulo
Manager, South Africa
 

Dealing with Non-Cooperative Persons

Some individuals may be difficult or are not cooperating because they are hiding certain weaknesses....

 
0
Taurai Nyamuzuwe
Student (MBA), Zimbabwe
 

Resolving a Business Argument Must Add Value

@John Moses : I agree a conflict is healthy only if it adds value to the organization. But if some p...

 
0
Ranjan
Director, India
 

Resolving a Business Argument

I suggest to assign goals / responsibilities which need each other's help to be achieved. The perso...

 
3
VENKATESWARAN
Teacher, India
 

Resolving a Business Argument..

Gary, congrats for this good initiative... It is a practical problem in organizations. I suggest you...

 
0
ernest agbenohevi
Consultant, Ghana
 

Six Hats Fantastic for Resolving Issues

The six thinking hats constitutes a fantastic model for resolving issues. People find themselves in ...

 
0
Strauss
Manager, South Africa
 

Resolving a Business Argument: Get Rid of the Anger First :-)

Wow people this is a very interesting sequence of steps to follow - I believe that this could also b...

 
2
Jim Liang, Australia
 

The Role of Time in the Thomas-Kilmann Conflict Mode Instrument

@Sammie Cheston: Just to add another aspect to Thomas-Kilmann Conflict Mode Instrument -- it is cert...

 
0
Amir Momendoust
CxO / Board, Iran
 

Resolving a Biz Argument

@Julia Burlacu: Hi Julia, have you been through personality behavior studies like DISC? For me, root...

 
3
Dr zahra gheidar
Consultant, Iran
 

Managing Primary Feelings

Yes, it is considerable point; "put yourself in other person's shoes", so you can solve a disagreeme...

 
3
T Macey
Manager, United Kingdom
 

Resolving a Business Argument - Stick to the Facts

@Julia Burlacu: Hi Julia, I had a similar issue recently with a collegue (we are both department hea...

 
3
Gary Wong
Consultant, Canada
 

Hat Sequence - Stick to the Facts

@T Macey: To put your suggestion into Six Thinking Hats terms: 1. Blue hat - state the purpose of t...

 
1
claudio pizzi
Business Consultant, Argentina
 

Resolving a Business Argument

Dear Julia, really it is very interesting to read the different answers that we have in this interne...

 
2
robin umiom
Entrepreneur, Nigeria
 

Managing Ego Among Subordinates

Julia has brought a live issue for consideration under this heading. Managing ego among subordinates...

 
0
Andyson Mupeta, Zambia
 

Understanding Each Others Personalities

This can lead to perceived opinions even before the discussion starts. The "I knew it, why did I eve...

 
0
Wisdom Amegbletor
CEO, Ghana
 

Dealing with High Ego's

A person who wears his or her ego up her sleeve is likely to be covering a perceived or real defect....

 
5
Darryl Lynn Jones, United States
 

Gleaning Well-rounded Synergistic Feedback

@Kathryn Pawley Steiner: As you know, gleaning well-rounded synergistic feedback is an ongoing chall...

 
3
Gary Wong
Consultant, Canada
 

Controlling Time using a Six Thinking Hats Sequence

@Darryl Lynn Jones: Darryl: Using Six Thinking Hats enables a facilitator to execute the good points...

 
0
Plyin
Manager, China
 

Work with Other's Ego

@Julia Burlacu: Keep the communication going. If she keeps her ego anyway, show her the consquence. ...

 
0
Adamson, Zambia
 

Work with Other's Ego

I agree with Plyin's view that you should keep on communicating. Indeed apply negative reinforcement...

 
0
claudio pizzi
Business Consultant, Argentina
 

Two Levels of Self Esteem / Ego

@Julia Burlacu : Dear Julia, the ego is an excess of self-esteem. Sometimes the reasons can be found...

 
0
JOSE AGUILAR
Project Manager, Guatemala
 

Administrative Theory is Important

I have some experience with companies that have some of the problems that you bring to the forum. I...

 
0
Bill Boynton
Teacher, United States
 

Dialogue the Need for Listening

@Kathryn Pawley Steiner: there is a lot of value in addressing "dialogue" as a method of communicati...

 
3
Gary Wong
Consultant, Canada
 

Parallel Thinking Greatly Aids Listening to Understand

@Bill Boynton: Instead of listening with the intent to understand, we all too often unfortunately "l...

 
0
KATHRYN STEINER, MBA
Entrepreneur, United States
 

Documenting May Assist with Resolution Utilizing Six Hats

Everyone has provided thought provoking contributions to this discussion. The six hats method, if ag...

 
0
Caroline A Vine
Manager, United Kingdom
 

Hats Applied But it Went Wrong

Hello all, I recently applied the hat theory on a colleague who subsequently left the office in a hu...

 
1
melchiorre calabrese
Manager, Italy
 

Apply the Black Hat with your colleague

@Caroline A Vine : Invite your colleague for a coffee and ask him/her to examine together the risks ...

 
0
julia burlacu
Entrepreneur, Mexico
 

Co-worker Issue Resolved

Thank you very much to all who answered my query. I am very grateful for your opinions. In the end t...

 
2
Jaap de Jonge
Editor, Netherlands
 

How to Deal with Disagreements at Work

I read the following interesting tips on having disagreements at work by Amy Gallo: What you sho...

 
2
Jaap de Jonge
Editor, Netherlands
 

How to Handle Disagreement in your Team as a Manager

Yet another interesting HBR article on handling disagreements, this time as a manager of people in y...

 
1
Gary Wong
Consultant, Canada
 

Hats and Sequences to Use in Case of Disagreement in your Team

@Jaap de Jonge: Since this is the Six Thinking Hats forum, here are the hats to wear and sequences t...

   

More on Six Thinking Hats:
Summary
Discuss
👀Resolving a Business Argument
Clarification: Team Process
Situational Thinking Hats?
Examples of Using Six Hats Thinking
Telecom Example of Six Thinking Hats
Techniques for Real Dialogue in Organisations
Wearing the Blue Hat
Challenging Plans or Ideas: The Ritual Dissent Approach
Six Thinking Hats is Parallel Thinking
6 Thinking Hats are Rubbish
Systematic, Deliberate Thinking is not Easy to Do
Instilling Constructive Participation: 15-minute Soliloquy
Everybody Should Wear More Than 1 Hat
Six Hats Great for Teaching at University
🔥View Response to COVID-19 Wearing Six Thinking Hats
Business Conflict Resolution
Six Hats is Universally Applicable
Switching Hats by Top Managers
Taking Advantage of Conflicts in Group Decision Making
Seventh Thinking Hat: Grey for Wisdom
Tools to Consider Multiple Perspectives
Avoiding Groupthink with 6 Thinking Hats Process
Distorted Western Adversarial Thinking
Six Hats really great
Can Myers-Briggs Type Indicator Improve Thinking?
Current Status of Six Thinking Hats? Hot News
Conditions for 6 Thinking Hats. Assumptions
Six Thinking Hats for Instructional Design
The Role of the Group Facilitator in Six Thinking Hats
Additional 7th Thinking Hat?
Edward de Bono Obituary
How to Facilitate Mutual Understanding and Conflict Resolution
Six Hats Certification
Six Thinking Hats for Software Testing at Google
Six Thinking Hats is Great for Exploring All Points of View
Special Interest Group
Gary Wong
Consultant

Six Thinking Hats
Knowledge Center



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2022 12manage - The Executive Fast Track. V15.8 - Last updated: 10-12-2022. All names of their owners.