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Gary Wong, Consultant, Canada
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We've all been in arguments, such as when one person wants to proceed with something, but the other wants to stop.
A resolution requires empathic listening, the ability to put yourself in the "other person's shoes" and view an issue from the other's perspective.
Here's how a Six Thinking Hats Short Sequence can be used for 2 persons / parties. The hat sequence is: blue > yellow > black > red > blue.
1. Blue hat: let's agree together to look at the pros and cons of the options (in this example, proceeding and stopping.)
2. Yellow hat: now let's both list the benefits of each option. Listen to each other and work to build a list together.
3. Black hat: now let's both list the risks/faults of each option. Again listen and work together.
4. Red hat: check for changes in feelings. Listen for clues like: "oh, now I understand where you're coming from... Gosh, I never thought about that..." are people emotionally willing to have a healthy discussion?
5. Blue hat: decide on next steps. (...) Read more? Sign up for free
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Jacob Andrews, Entrepreneur, United Arab Emirates
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Be and Think in Their Shoe
If both arguing parties put themselves in eachothe (...)
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julia burlacu, Entrepreneur, Mexico
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Resolving a Business Argument
I have a situation at work with a co-worker who we (...)
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Jos Essers, Coach, Netherlands
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Resolving a Business Argument
@: you say "she won't change her bahorial pattern" (...)
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Gary Wong, Consultant, Canada
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Thinking, not Labelling
@:
Jos: thanks for offering your advice. Let's re (...)
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Gary Wong, Consultant, Canada
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Thinking with Difficult People
@: One of our goals is to improve a person's abili (...)
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Javier Elenes, Business Consultant, Mexico
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A Team Multiply not Just Sum Strengths of Team Members
As an answer to Julia Burlacu question: what shoul (...)
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Yigzaw Bayew
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The Six Thinking Hats for Resolving Business Arguments
@: I positively share with Gary Wong that organizi (...)
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KATHRYN STEINER, MBA, Entrepreneur, United States
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Six Thinking Hats Effective Method Equating to Collaboration versus Competition
Dealing with others ego's is one of the greatest c (...)
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sammie, Management Consultant, United States
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Thomas-Kilmann Conflict Mode Instrument
In addition to all comments, the theory of conflic (...)
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Broli, Consultant, South Africa
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How to Deal with Rigid, Difficult People
Unfortunately difficult or obstinate people have t (...)
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SYED ATIF ALI, Student (University), Pakistan
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Putting Yourself in Their Shoes
@ : U mean empathizing? (...)
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wafaa, Sudan
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Be and Think in Their Shoe
@: it is not easy to put ourselves in each other s (...)
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Mahmoud
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Resolving a Business Argument May Require Analysis First
Thanks to all thoughts putting here for the manage (...)
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melchiorre calabrese, Manager, Italy
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Resolving a Business Argument
@: I offer you the following practical advice:
Se (...)
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Bill Boynton, Teacher, United States
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Understanding Eachother's Personalities
Very interesting article.
I once experienced an o (...)
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Leodegardo M. Pruna, Professor, Philippines
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Resolving a Business Argument
@: the general manager should talk in private with (...)
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Caroline A Vine, Manager, United Kingdom
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We are Talking About an Individual
My first instinct is to ask why does the member of (...)
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ARMSTRONG IDAHOR, HR Consultant, Nigeria
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Conflict Can Be Beneficial
Conflict can be beneficial, especially when it has (...)
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Gary Wong, Consultant, Canada
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Blue Hat Summary: We've Just Demonstrated Why we Need Six Thinking Hats!
Wow, what rich content! Imagine if we were all in (...)
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Darryl Lynn Jones
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Resolving a Business Argument
Fantastic reminder for those in clinical superviso (...)
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Vachu Kabbinale, Student (MBA), India
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Resolving a Business Argument
@ : From your note, I believe your management trie (...)
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Damith Baduraliyage, Student (MBA), Sri Lanka
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How to Deal with Disagreement about the Value of Benefits and Risks?
Most arguments get stuck at evaluating benefits an (...)
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Adamson
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Resolving a Business Arguement
That is a good approach. However, when I count the (...)
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Gary Wong, Consultant, Canada
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Short or Long Hat Sequence
@:
Indeed in this particular use of the 6 thinkin (...)
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Mahmood Azizi, Manager, Iran
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Sometimes a Problem Cannot Be Solved
Thanks for putting these thoughts here. If the arg (...)
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SAMUEL NDUATI MBUGUA, Management Consultant, Kenya
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Resolving a Business Argument: Personality Types
When resolving an argument, it is important to und (...)
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John Moses, Manager, Nigeria
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Effective Conflict Resolution is Vital to Organisation's Health
There is nothing bad in conflict but how it is res (...)
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Mandulo, Manager, South Africa
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Dealing with Non-Cooperative Persons
Some individuals may be difficult or are not coope (...)
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Taurai Nyamuzuwe, Student (MBA), Zimbabwe
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Resolving a Business Argument Must Add Value
@ : I agree a conflict is healthy only if it adds (...)
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Ranjan, Director, India
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Resolving a Business Argument
I suggest to assign goals / responsibilities which (...)
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VENKATESWARAN, Teacher, India
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Resolving a Business Argument..
Gary, congrats for this good initiative... It is a (...)
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ernest agbenohevi, Consultant, Ghana
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Six Hats Fantastic for Resolving Issues
The six thinking hats constitutes a fantastic mode (...)
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Strauss, Manager, South Africa
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Resolving a Business Argument: Get Rid of the Anger First :-)
Wow people this is a very interesting sequence of (...)
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Jim Liang
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The Role of Time in the Thomas-Kilmann Conflict Mode Instrument
@: Just to add another aspect to Thomas-Kilmann Co (...)
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Amir Momendoust, Manager, Iran
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Resolving a Biz Argument
@: Hi Julia, have you been through personality beh (...)
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Dr zahra gheidar, Consultant, Iran
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Managing Primary Feelings
Yes, it is considerable point; "put yourself in ot (...)
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T Macey, Manager, United Kingdom
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Resolving a Business Argument - Stick to the Facts
@: Hi Julia, I had a similar issue recently with a (...)
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Gary Wong, Consultant, Canada
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Hat Sequence - Stick to the Facts
@: To put your suggestion into Six Thinking Hats t (...)
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claudio pizzi, Business Consultant, Argentina
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Resolving a Business Argument
Dear Julia, really it is very interesting to read (...)
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robin umiom, Entrepreneur, Nigeria
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Managing Ego Among Subordinates
Julia has brought a live issue for consideration u (...)
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Andyson Mupeta
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Understanding Each Others Personalities
This can lead to perceived opinions even before th (...)
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Wisdom Amegbletor, CEO, Ghana
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Dealing with High Ego's
A person who wears his or her ego up her sleeve is (...)
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Darryl Lynn Jones
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Gleaning Well-rounded Synergistic Feedback
@: As you know, gleaning well-rounded synergistic (...)
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Gary Wong, Consultant, Canada
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Controlling Time using a Six Thinking Hats Sequence
@: Darryl: Using Six Thinking Hats enables a facil (...)
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Plyin, Manager, China
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Work with Other's Ego
@: Keep the communication going. If she keeps her (...)
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Adamson
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Work with Other's Ego
I agree with Plyin's view that you should keep on (...)
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claudio pizzi, Business Consultant, Argentina
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Two Levels of Self Esteem / Ego
@ : Dear Julia, the ego is an excess of self-estee (...)
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JOSE AGUILAR, Project Manager, Guatemala
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Administrative Theory is Important
I have some experience with companies that have so (...)
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Bill Boynton, Teacher, United States
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Dialogue the Need for Listening
@: there is a lot of value in addressing "dialogue (...)
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Gary Wong, Consultant, Canada
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Parallel Thinking Greatly Aids Listening to Understand
@: Instead of listening with the intent to underst (...)
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KATHRYN STEINER, MBA, Entrepreneur, United States
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Documenting May Assist with Resolution Utilizing Six Hats
Everyone has provided thought provoking contributi (...)
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Caroline A Vine, Manager, United Kingdom
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Hats Applied But it Went Wrong
Hello all, I recently applied the hat theory on a (...)
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melchiorre calabrese, Manager, Italy
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Apply the Black Hat with your colleague
@ : Invite your colleague for a coffee and ask him (...)
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julia burlacu, Entrepreneur, Mexico
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Co-worker Issue Resolved
Thank you very much to all who answered my query. (...)
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Jaap de Jonge, Editor, Netherlands
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How to Deal with Disagreements at Work
I read the following interesting tips on having di (...)
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Jaap de Jonge, Editor, Netherlands
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How to Handle Disagreement in your Team as a Manager
Yet another interesting HBR article on handling di (...)
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Gary Wong, Consultant, Canada
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Hats and Sequences to Use in Case of Disagreement in your Team
@: Since this is the Six Thinking Hats forum, here (...)
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