Resolving a Business Argument

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Gary Wong
Consultant, Canada
We've all been in arguments, such as when one person wants to proceed with something, but the other wants to stop. A resolution requires empathic listening, the ability to put yourself in the "other person's shoes" and view an issue from the other's perspective. Here's how a Six Thinking Hats Short Sequence can be used for 2 persons / parties. The hat sequence is: blue > yellow > black > red > blue. 1. Blue hat: let's agree together to look at the pros and cons of the options (in this example, proceeding and stopping.) 2. Yellow hat: now let's both list the benefits of each option. Listen to each other and work to build a list together. 3. Black hat: now let's both list the risks/faults of each option. Again listen and work together. 4. Red hat: check for changes in feelings. Listen for clues like: "oh, now I understand where you're coming from... Gosh, I never thought about that..." are people emotionally willing to have a healthy discussion? 5. Blue hat: decide on next steps. (...) Read more? Sign up for free

  Jacob Andrews
Entrepreneur, United Arab Emirates
 

Be and Think in Their Shoe

If both arguing parties put themselves in eachothe (...)

  julia burlacu
Entrepreneur, Mexico
 

Resolving a Business Argument

I have a situation at work with a co-worker who we (...)

  Jos Essers
Coach, Netherlands
 

Resolving a Business Argument

@Julia Burlacu: you say "she won't change her baho (...)

  Gary Wong
Consultant, Canada
 

Thinking, not Labelling

@Jos Essers: Jos: thanks for offering your advice (...)

  Gary Wong
Consultant, Canada
 

Thinking with Difficult People

@Julia Burlacu: One of our goals is to improve a p (...)

  Javier Elenes
Business Consultant, Mexico
 

A Team Multiply not Just Sum Strengths of Team Members

As an answer to Julia Burlacu question: what shoul (...)

  Yigzaw Bayew
 

The Six Thinking Hats for Resolving Business Arguments

@Gary Wong: I positively share with Gary Wong that (...)

  KATHRYN STEINER, MBA
Entrepreneur, United States
 

Six Thinking Hats Effective Method Equating to Collaboration versus Competition

Dealing with others ego's is one of the greatest c (...)

  sammie
Management Consultant, United States
 

Thomas-Kilmann Conflict Mode Instrument

In addition to all comments, the theory of conflic (...)

  Broli
Consultant, South Africa
 

How to Deal with Rigid, Difficult People

Unfortunately difficult or obstinate people have t (...)

  SYED ATIF ALI
Student (University), Pakistan
 

Putting Yourself in Their Shoes

@Jacob Andrews : U mean empathizing? (...)

  wafaa
Sudan
 

Be and Think in Their Shoe

@Jacob Andrews: it is not easy to put ourselves in (...)

  Mahmoud
 

Resolving a Business Argument May Require Analysis First

Thanks to all thoughts putting here for the manage (...)

  melchiorre calabrese
Manager, Italy
 

Resolving a Business Argument

@Julia Burlacu: I offer you the following practica (...)

  Bill Boynton
Teacher, United States
 

Understanding Eachother's Personalities

Very interesting article. I once experienced an o (...)

  Leodegardo M. Pruna
Professor, Philippines
 

Resolving a Business Argument

@Julia Burlacu: the general manager should talk in (...)

  Caroline A Vine
Manager, United Kingdom
 

We are Talking About an Individual

My first instinct is to ask why does the member of (...)

  ARMSTRONG IDAHOR
HR Consultant, Nigeria
 

Conflict Can Be Beneficial

Conflict can be beneficial, especially when it has (...)

  Gary Wong
Consultant, Canada
 

Blue Hat Summary: We've Just Demonstrated Why we Need Six Thinking Hats!

Wow, what rich content! Imagine if we were all in (...)

  Darryl Lynn Jones
 

Resolving a Business Argument

Fantastic reminder for those in clinical superviso (...)

  Vachu Kabbinale
Student (MBA), India
 

Resolving a Business Argument

@Julia Burlacu : From your note, I believe your ma (...)

  Damith Baduraliyage
Student (MBA), Sri Lanka
 

How to Deal with Disagreement about the Value of Benefits and Risks?

Most arguments get stuck at evaluating benefits an (...)

  Adamson
 

Resolving a Business Arguement

That is a good approach. However, when I count the (...)

  Gary Wong
Consultant, Canada
 

Short or Long Hat Sequence

@Adamson: Indeed in this particular use of the 6 (...)

  Mahmood Azizi
Manager, Iran
 

Sometimes a Problem Cannot Be Solved

Thanks for putting these thoughts here. If the arg (...)

  SAMUEL NDUATI MBUGUA
Management Consultant, Kenya
 

Resolving a Business Argument: Personality Types

When resolving an argument, it is important to und (...)

  John Moses
Manager, Nigeria
 

Effective Conflict Resolution is Vital to Organisation's Health

There is nothing bad in conflict but how it is res (...)

  Mandulo
Manager, South Africa
 

Dealing with Non-Cooperative Persons

Some individuals may be difficult or are not coope (...)

  Taurai Nyamuzuwe
Student (MBA), Zimbabwe
 

Resolving a Business Argument Must Add Value

@John Moses : I agree a conflict is healthy only i (...)

  Ranjan
Director, India
 

Resolving a Business Argument

I suggest to assign goals / responsibilities which (...)

  VENKATESWARAN
Teacher, India
 

Resolving a Business Argument..

Gary, congrats for this good initiative... It is a (...)

  ernest agbenohevi
Consultant, Ghana
 

Six Hats Fantastic for Resolving Issues

The six thinking hats constitutes a fantastic mode (...)

  Strauss
Manager, South Africa
 

Resolving a Business Argument: Get Rid of the Anger First :-)

Wow people this is a very interesting sequence of (...)

  Jim Liang
 

The Role of Time in the Thomas-Kilmann Conflict Mode Instrument

@Sammie Cheston: Just to add another aspect to Tho (...)

  Amir Momendoust
Manager, Iran
 

Resolving a Biz Argument

@Julia Burlacu: Hi Julia, have you been through pe (...)

  Dr zahra gheidar
Consultant, Iran
 

Managing Primary Feelings

Yes, it is considerable point; "put yourself in ot (...)

  T Macey
Manager, United Kingdom
 

Resolving a Business Argument - Stick to the Facts

@Julia Burlacu: Hi Julia, I had a similar issue re (...)

  Gary Wong
Consultant, Canada
 

Hat Sequence - Stick to the Facts

@T Macey: To put your suggestion into Six Thinking (...)

  claudio pizzi
Business Consultant, Argentina
 

Resolving a Business Argument

Dear Julia, really it is very interesting to read (...)

  robin umiom
Entrepreneur, Nigeria
 

Managing Ego Among Subordinates

Julia has brought a live issue for consideration u (...)

  Andyson Mupeta
 

Understanding Each Others Personalities

This can lead to perceived opinions even before th (...)

  Wisdom Amegbletor
CEO, Ghana
 

Dealing with High Ego's

A person who wears his or her ego up her sleeve is (...)

  Darryl Lynn Jones
 

Gleaning Well-rounded Synergistic Feedback

@Kathryn Pawley Steiner: As you know, gleaning wel (...)

  Gary Wong
Consultant, Canada
 

Controlling Time using a Six Thinking Hats Sequence

@Darryl Lynn Jones: Darryl: Using Six Thinking Hat (...)

  Plyin
Manager, China
 

Work with Other's Ego

@Julia Burlacu: Keep the communication going. If s (...)

  Adamson
 

Work with Other's Ego

I agree with Plyin's view that you should keep on (...)

  claudio pizzi
Business Consultant, Argentina
 

Two Levels of Self Esteem / Ego

@Julia Burlacu : Dear Julia, the ego is an excess (...)

  JOSE AGUILAR
Project Manager, Guatemala
 

Administrative Theory is Important

I have some experience with companies that have so (...)

  Bill Boynton
Teacher, United States
 

Dialogue the Need for Listening

@Kathryn Pawley Steiner: there is a lot of value i (...)

  Gary Wong
Consultant, Canada
 

Parallel Thinking Greatly Aids Listening to Understand

@Bill Boynton: Instead of listening with the inten (...)

  KATHRYN STEINER, MBA
Entrepreneur, United States
 

Documenting May Assist with Resolution Utilizing Six Hats

Everyone has provided thought provoking contributi (...)

  Caroline A Vine
Manager, United Kingdom
 

Hats Applied But it Went Wrong

Hello all, I recently applied the hat theory on a (...)

  melchiorre calabrese
Manager, Italy
 

Apply the Black Hat with your colleague

@Caroline A Vine : Invite your colleague for a cof (...)

  julia burlacu
Entrepreneur, Mexico
 

Co-worker Issue Resolved

Thank you very much to all who answered my query. (...)

  Jaap de Jonge
Editor, Netherlands
 

How to Deal with Disagreements at Work

I read the following interesting tips on having di (...)

  Jaap de Jonge
Editor, Netherlands
 

How to Handle Disagreement in your Team as a Manager

Yet another interesting HBR article on handling di (...)

  Gary Wong
Consultant, Canada
 

Hats and Sequences to Use in Case of Disagreement in your Team

@Jaap de Jonge: Since this is the Six Thinking Hat (...)

 

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Examples of Using Six Hats Thinking
Telecom Example of Six Thinking Hats
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Challenging Plans or Ideas: The Ritual Dissent Approach
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Six Hats Great for Teaching at University
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Special Interest Group
Gary Wong
Consultant
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