Resolving a Business Argument

Six Thinking Hats
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Six Thinking Hats > Best Practices

Gary Wong, Consultant, Canada
We've all been in arguments, such as when one person wants to proceed with something, but the other wants to stop. A resolution requires empathic listening, the ability to put yourself in the "other person's shoes" and view an issue from the other's perspective. Here's how a Six Thinking Hats Short Sequence can be used for 2 persons / parties. The hat sequence is: blue > yellow > black > red > blue. 1. Blue hat: let's agree together to look at the pros and cons of the options (in this example, proceeding and stopping.) 2. Yellow hat: now let's both list the benefits of each option. Listen to each other and work to build a list together. 3. Black hat: now let's both list the risks/faults of each option. Again listen and work together. 4. Red hat: check for changes in feelings. Listen for clues like: "oh, now I understand where you're coming from... Gosh, I never thought about that..." are people emotionally willing to have a healthy discussion? 5. Blue hat: decide on next steps. (...) Read more? Sign up for free

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More on Six Thinking Hats
Summary
Forum
Techniques for Real Dialogue in Organisations
Additional 7th Thinking Hat?
🔥How to Facilitate Mutual Understanding and Conflict Resolution
Best Practices
🥇Clarification: Team Process
Resolving a Business Argument
🥉Situational Thinking Hats?
Examples of Using Six Hats Thinking
Telecom Example of Six Thinking Hats
Wearing the Blue Hat
Challenging Plans or Ideas: The Ritual Dissent Approach
6 Thinking Hats are Rubbish
Six Thinking Hats is Parallel Thinking
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Six Hats is Universally Applicable
Switching Hats by Top Managers
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Seventh Thinking Hat: Grey for Wisdom
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Special Interest Group Leader
Gary Wong
Consultant

Six Thinking Hats
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