Resolving a Business Argument
We've all been in arguments, such as when one person wants to proceed with something, but the other wants to stop.
A resolution requires empathic listening, the ability to put yourself in the "other person's shoes" and view an issue from the other's perspective.
Here's how a Six Thinking Hats Short Sequence can be used for 2 persons / parties. The hat sequence is: blue > yellow > black > red > blue.
1. Blue hat: let's agree together to look at the pros and cons of the options (in this example, proceeding and stopping.)
2. Yellow hat: now let's both list the benefits of each option. Listen to each other and work to build a list together.
3. Black hat: now let's both list the risks/faults of each option. Again listen and work together.
4. Red hat: check for changes in feelings. Listen for clues like: "oh, now I understand where you're coming from... Gosh, I never thought about that..." are people emotionally willing to have a healthy discussion?
5. Blue hat: decide on next steps. ...
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About 12manage | Opinions
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Yigzaw Bayew, Ethiopia
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The Six Thinking Hats for Resolving Business Arguments
@Gary Wong: I positively share with Gary Wong that organizing ideas in color could help to guide the...
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Mahmoud, Saudi Arabia
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Resolving a Business Argument May Require Analysis First
Thanks to all thoughts putting here for the management styles, but sometimes more effort to diagnose...
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Darryl Lynn Jones, United States
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Resolving a Business Argument
Fantastic reminder for those in clinical supervisory capacities!...
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Adamson, Zambia
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Resolving a Business Arguement
That is a good approach. However, when I count the steps presented, I see only five. May be it was a...
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Jim Liang, Australia
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The Role of Time in the Thomas-Kilmann Conflict Mode Instrument
@Sammie Cheston: Just to add another aspect to Thomas-Kilmann Conflict Mode Instrument -- it is cert...
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Andyson Mupeta, Zambia
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Understanding Each Others Personalities
This can lead to perceived opinions even before the discussion starts. The "I knew it, why did I eve...
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Darryl Lynn Jones, United States
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Gleaning Well-rounded Synergistic Feedback
@Kathryn Pawley Steiner: As you know, gleaning well-rounded synergistic feedback is an ongoing chall...
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Adamson, Zambia
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Work with Other's Ego
I agree with Plyin's view that you should keep on communicating. Indeed apply negative reinforcement...
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