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Resolving a Business Argument
Gary Wong, Consultant, Canada, SIG Leader
We've all been in arguments, such as when one person wants to proceed with something, but the other wants to stop.
A resolution requires empathic listening, the ability to put yourself in the "other person's shoes" and view an issue from the other's perspective.
 Here's how a Six Thinking Hats Short Sequence can be used for 2 persons / parties. The hat sequence is: blue > yellow > black > red > blue.
1. Blue hat: let's agree together to look at the pros and cons of the options (in this example, proceeding and stopping.)
2. Yellow hat: now let's both list the benefits of each option. Listen to each other and work to build a list together.
3. Black hat: now let's both list the risks/faults of each option. Again listen and work together.
4. Red hat: check for changes in feelings. Listen for clues like: "oh, now I und...
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Be and Think in Their Shoe
Jacob Andrews, Entrepreneur, United Arab Emirates, Member If both arguing parties put themselves in eachother's shoes, the solution arrives fast.
For example, when a customer reports an issue, or ... |
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Resolving a Business Argument
julia burlacu, Entrepreneur, Mexico, Member I have a situation at work with a co-worker who wears her ego on her sleeve and despite the fact that even general management tried to resolve the sit... |
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Thinking, not Labelling
Gary Wong, Consultant, Canada, SIG Leader @ Jos Essers:
Jos: thanks for offering your advice. Let's remember that the Six Thinking Hats wasn't meant to be... |
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How to Deal with Rigid, Difficult People
Broli, Consultant, South Africa, Member Unfortunately difficult or obstinate people have to be 'set up' to be exposed or shocked into seeing their obstinancy. These are the ways of the wise ... |
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We are Talking About an Individual
Caroline A Vine, Manager, United Kingdom, Member My first instinct is to ask why does the member of staff wear her ego on her sleeve? Is there a hidden issue that she has and is overcoming it by her ... |
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Conflict Can Be Beneficial
ARMSTRONG IDAHOR, HR Consultant, Nigeria, Member Conflict can be beneficial, especially when it has to do with the question of which direction or approach should be taken on a business issue, and the... |
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Resolving a Business Arguement
Adamson, Zambia, Member That is a good approach. However, when I count the steps presented, I see only five. May be it was a typing error but I feel she should include a whit... |
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Short or Long Hat Sequence
Gary Wong, Consultant, Canada, SIG Leader @ Adamson:
Indeed in this particular use of the 6 thinking hats there are only 5 steps in which 4 of the hats ar... |
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Sometimes a Problem Cannot Be Solved
Mahmood Azizi, Manager, Iran, Member Thanks for putting these thoughts here. If the argument was due to priority of works, schedule, technical matters and something like these there is a ... |
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Resolving a Business Argument: Personality Types
SAMUEL NDUATI MBUGUA, Management Consultant, Kenya, Member When resolving an argument, it is important to understand the psychological type of the people involved in order to know the level of the flexibility ... |
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Dealing with Non-Cooperative Persons
Mandulo, Manager, South Africa, Member Some individuals may be difficult or are not cooperating because they are hiding certain weaknesses. Those individuals need guidance and should be inf... |
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Resolving a Business Argument
Ranjan, Director, India, Member I suggest to assign goals / responsibilities which need each other's help to be achieved.
The person having the big ego must get even more diffic... |
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Resolving a Business Argument..
VENKATESWARAN, Teacher, India, Member Gary, congrats for this good initiative... It is a practical problem in organizations. I suggest you create an article with all the inputs given herei... |
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Six Hats Fantastic for Resolving Issues
ernest agbenohevi, Consultant, Ghana, Member The six thinking hats constitutes a fantastic model for resolving issues. People find themselves in entrenched positions for reasons of lack of suffic... |
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Managing Primary Feelings
Dr zahra gheidar, Consultant, Iran, Member Yes, it is considerable point; "put yourself in other person's shoes", so you can solve a disagreement or problem with the Six Hats sequence as descri... |
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Resolving a Business Argument
claudio pizzi, Business Consultant, Argentina, Member Dear Julia, really it is very interesting to read the different answers that we have in this internet forum.
In my humble opinion when a person ... |
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Managing Ego Among Subordinates
robin umiom, Entrepreneur, Nigeria, Member Julia has brought a live issue for consideration under this heading. Managing ego among subordinates has been and will continue to be an arduous task ... |
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Understanding Each Others Personalities
Andyson Mupeta, Student (MBA), Member This can lead to perceived opinions even before the discussion starts. The "I knew it, why did I even bother" syndrome will rule.
I would like to... |
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Dealing with High Ego's
Wisdom Amegbletor, CEO, Ghana, Member A person who wears his or her ego up her sleeve is likely to be covering a perceived or real defect.
Remember that the best form of defence for s... |
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Work with Other's Ego
Plyin, Manager, China, Member @ Julia Burlacu: Keep the communication going. If she keeps her ego anyway, show her the consquence. In some circumst... |
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Work with Other's Ego
Adamson, Zambia, Member I agree with Plyin's view that you should keep on communicating. Indeed apply negative reinforcement if things get out of hand.
However, consider... |
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Administrative Theory is Important
JOSE AGUILAR, Project Manager, Guatemala, Member I have some experience with companies that have some of the problems that you bring to the forum. I´ve realized that many managers and executives of t... |
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Hats Applied But it Went Wrong
Caroline A Vine, Manager, United Kingdom, Member Hello all, I recently applied the hat theory on a colleague who subsequently left the office in a huff as they wanted a win and would not listen to an... |
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Co-worker Issue Resolved
julia burlacu, Entrepreneur, Mexico, Member Thank you very much to all who answered my query. I am very grateful for your opinions. In the end the situation got solved. But it took few steps. Fi... |
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How to Deal with Disagreements at Work
Jaap de Jonge, CEO, Netherlands, Editor I read the following interesting tips on having disagreements at work by Amy Gallo:
What you should do:
- Focus on c...
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