Resolving a Business Argument

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Six Thinking Hats > Best Practices > Resolving a Business Argument

Resolving a Business Argument
Gary Wong, Consultant, Canada, SIG Leader
We've all been in arguments, such as when one person wants to proceed with something, but the other wants to stop. A resolution requires empathic listening, the ability to put yourself in the "other person's shoes" and view an issue from the other's perspective. Here's how a Six Thinking Hats Short Sequence can be used for 2 persons / parties. The hat sequence is: blue > yellow > black > red > blue. 1. Blue hat: let's agree together to look at the pros and cons of the options (in this example, proceeding and stopping.) 2. Yellow hat: now let's both list the benefits of each option. Listen to each other and work to build a list together. 3. Black hat: now let's both list the risks/faults of each option. Again listen and work together. 4. Red hat: check for changes in feelings. Listen for clues like: "oh, now I understand where you're coming from... Gosh, I never thought about that..." are people emotionally willing to have a healthy discussion? 5. Blue hat: decide on next steps. (...) Read more? Sign up for free

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Special Interest Group Leader
Gary Wong
Consultant

Six Thinking Hats
Summary
Forum
Techniques for Real Dialogue in Organisations
Additional 7th Thinking Hat?
🔥How to Facilitate Mutual Understanding and Conflict Resolution
Best Practices
🥇Clarification: Team Process
Resolving a Business Argument
🥉Situational Thinking Hats?
Examples of Using Six Hats Thinking
Telecom Example of Six Thinking Hats
Wearing the Blue Hat
Challenging Plans or Ideas: The Ritual Dissent Approach
6 Thinking Hats are Rubbish
Six Thinking Hats is Parallel Thinking
Systematic, Deliberate Thinking is not Easy to Do
Instilling Constructive Participation: 15-minute Soliloquy
Everybody Should Wear More Than 1 Hat
Six Hats Great for Teaching at University
Six Hats is Universally Applicable
Switching Hats by Top Managers
Taking Advantage of Conflicts in Group Decision Making
Business Conflict Resolution
Seventh Thinking Hat: Grey for Wisdom
Tools to Consider Multiple Perspectives
Avoiding Groupthink with 6 Thinking Hats Process
Distorted Western Adversarial Thinking
Six Hats really great
Can Myers-Briggs Type Indicator Improve Thinking?
Current Status of Six Thinking Hats? Hot News
Conditions for 6 Thinking Hats. Assumptions
Six Thinking Hats for Instructional Design
The Role of the Group Facilitator in Six Thinking Hats
Six Hats Certification
Six Thinking Hats for Software Testing at Google
Six Thinking Hats is Great for Exploring All Points of View


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