Resolving a Business Argument




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Gary Wong
Consultant, Canada

Resolving a Business Argument

We've all been in arguments, such as when one person wants to proceed with something, but the other wants to stop.
A resolution requires empathic listening, the ability to put yourself in the "other person's shoes" and view an issue from the other's perspective.
A business argument...Here's how a Six Thinking Hats Short Sequence can be used for 2 persons / parties. The hat sequence is: blue > yellow > black > red > blue.
1. Blue hat: let's agree together to look at the pros and cons of the options (in this example, proceeding and stopping.)
2. Yellow hat: now let's both list the benefits of each option. Listen to each other and work to build a list together.
3. Black hat: now let's both list the risks/faults of each option. Again listen and work together.
4. Red hat: check for changes in feelings. Listen for clues like: "oh, now I understand where you're coming from... Gosh, I never thought about that..." are people emotionally willing to have a healthy discussion?
5. Blue hat: decide on next steps.
One extra step might be to gather more information (white hat) or other choices (green hat).
The sequence is meant to be short, 5-10 minutes duration in total.
 

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11
Jacob Andrews
Entrepreneur, United Arab Emirates
 

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Entrepreneur, Mexico
 

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sammie
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SYED ATIF ALI
Student (University), Pakistan
 

Putting Yourself in Their Shoes

@Jacob Andrews : U mean empathizing?... Sign up

 
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wafaa
Sudan
 

Be and Think in Their Shoe

@Jacob Andrews: it is not easy to put ourselves in each other shoes because you can't really feel th... Sign up

 
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Mahmoud, Saudi Arabia
 

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melchiorre calabrese
Manager, Italy
 

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Bill Boynton
Teacher, United States
 

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Leodegardo M. Pruna
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Caroline A Vine
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Darryl Lynn Jones, United States
 

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Vachu Kabbinale
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Adamson, Zambia
 

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Gary Wong
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Mahmood Azizi
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SAMUEL NDUATI MBUGUA
Management Consultant, Kenya
 

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John Moses
Manager, Nigeria
 

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Taurai Nyamuzuwe
Student (MBA), Zimbabwe
 

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Ranjan
Director, India
 

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VENKATESWARAN
Teacher, India
 

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Consultant, Ghana
 

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Strauss
Manager, South Africa
 

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Jim Liang, Australia
 

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T Macey
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claudio pizzi
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Adamson, Zambia
 

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Business Consultant, Argentina
 

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Gary Wong
Consultant

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