Telecom Example of Six Thinking Hats

Six Thinking Hats
Knowledge Center

 
Six Thinking Hats > Best Practices

Sign up


Rohit Singh
If a live subject can be discussed so that it is more clear how to use the Six Hat Thinking. May be some case from Telecom Industry. Thanks... (...) Read more? Sign up for free

  Gary Wong
Consultant, Canada
 

Dealing with a Service Outage

An example in the telecom industry would be the I&R (installation and repair) workers using 6th to restore service during an outage. Troubleshooting is an intuitive skill that relies on learned practices based on past experiences. What each worker on the crew has to offer needs to be properly organized otherwise a free-for-all discussion breaks out.
The crew leader would facilitate the process using a short 2-5 minute hat sequence:
Blue hat: What's the problem? Who's involved? Who's here to help?
White hat: What do we know? What don't we know? What past experiences do we have that seem similar?
Green hat: What are the possible faults? Fixes?
Red hat: Let's use our gut-feel and pick one to start.
Six Thinking Hats provides a structured, disciplined approach for trouble crews. It allows everyone the opportunity to be heard. Then the final decision is made by the crew leader.

 

More on Six Thinking Hats
Summary
Forum
Techniques for Real Dialogue in Organisations
Six Thinking Hats is Parallel Thinking
Instilling Constructive Participation: 15-minute Soliloquy
Everybody Should Wear More Than 1 Hat
Switching Hats by Top Managers
Business Conflict Resolution
Seventh Thinking Hat: Grey for Wisdom
Tools to Consider Multiple Perspectives
Avoiding Groupthink with 6 Thinking Hats Process
Distorted Western Adversarial Thinking
Six Hats really great
Can Myers-Briggs Type Indicator Improve Thinking?
Current Status of Six Thinking Hats? Hot News
Conditions for 6 Thinking Hats. Assumptions
Six Thinking Hats for Instructional Design
The Role of the Group Facilitator in Six Thinking Hats
Additional 7th Thinking Hat?
🔥How to Facilitate Mutual Understanding and Conflict Resolution
Six Hats Certification
Six Thinking Hats for Software Testing at Google
Six Thinking Hats is Great for Exploring All Points of View
Best Practices
Clarification: Team Process
Resolving a Business Argument
Situational Thinking Hats?
Examples of Using Six Hats Thinking
Telecom Example of Six Thinking Hats
Wearing the Blue Hat
Challenging Plans or Ideas: The Ritual Dissent Approach
6 Thinking Hats are Rubbish
Systematic, Deliberate Thinking is not Easy to Do
Six Hats Great for Teaching at University
Six Hats is Universally Applicable
Taking Advantage of Conflicts in Group Decision Making
Special Interest Group
Gary Wong
Consultant
Notify your students

Copy this into your study materials:

and add a hyperlink to:

Link to this discussion

Copy this HTML code to your web site:


Six Thinking Hats
Knowledge Center

 


About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2021 12manage - The Executive Fast Track. V15.8 - Last updated: 5-3-2021. All names of their owners.