Telecom Example of Six Thinking Hats

Six Thinking Hats
Knowledge Center


Next Topic

Six Thinking Hats > Best Practices > Telecom Example of Six Thinking Hats

Telecom Example of Six Thinking Hats
Rohit Singh
If a live subject can be discussed so that it is more clear how to use the Six Hat Thinking. May be some case from Telecom Industry. Thanks...

Dealing with a Service Outage
Gary Wong, Consultant, Canada, SIG Leader
An example in the telecom industry would be the I&R (installation and repair) workers using 6th to restore service during an outage. Troubleshooting is an intuitive skill that relies on learned practices based on past experiences. What each worker on the crew has to offer needs to be properly organized otherwise a free-for-all discussion breaks out.
The crew leader would facilitate the process using a short 2-5 minute hat sequence:
Blue hat: What's the problem? Who's involved? Who's here to help?
White hat: What do we know? What don't we know? What past experiences do we have that seem similar?
Green hat: What are the possible faults? Fixes?
Red hat: Let's use our gut-feel and pick one to start.
Six Thinking Hats provides a structured, disciplined approach for trouble crews. It allows everyone the opportunity to be heard. Then the final decision is made by the crew leader.


React to this discussion topic? Sign up for free


12manage is the global knowledge sharing platform about management for managers, consultants, teachers, academics and students. Accelerate your professional development from now on with 12manage...

Sign up for free

Special Interest Group Leader
Gary Wong

Six Thinking Hats
Best Practices

Six Thinking Hats
Knowledge Center


Next Topic

About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2019 12manage - The Executive Fast Track. V15.1 - Last updated: 20-10-2019. All names of their owners.