Walter Berns, Strategy Consultant, United States, Member
Yes, benchmarking is setting a reference point so to speak. Therefore, as it was stated above choose a company that is already certified and use their example. For protocols do an initial audit but make sure they are correctly followed. Then some time later do another audit on that same set of protocols and compare how they had been followed during the time between audits. The first becomes the benchmark. In addition, doing this will check how well training is accomplished.