Benchmarking and Quality (ISO 9001)
Hello, I am looking for information about the relation between benchmarking and quality. Is Benchmarking useful in a ISO9001 quality certification process? Thanks for your comments that will help me.
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André Lopes, Portugal
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ISO 9001
Yes, if you select companies who already have certification in ISO9001.
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Zafar Dar, Pakistan
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Quality Certification Process and Benchmarking
Yes, benchmarking is one of the important steps if you are qoing to implement TQM in your organisation as you have to define targets for quality improvement in products or services. ISO 9001 provides you framework for a Quality Management System that will only certify your own systems and procedures. It also provides you guidelines for continual improvement. But benchmarking is not a requirement of ISO as such.
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