The World Airport Awards
are the premier recognition of quality for the world airport industry, assessing front-line customer service and general airport customer facilities. The awards are based on the 2009-2010 World Airport Survey, conducted by Skytrax between July 2009 and March 2010.
The survey measures more than 38 aspects of passenger satisfaction for airport product and service standards. Airport operators are not charged to be included in the survey, and the results are not based on a restricted number of airport choices. More than 190 airports were covered for passenger interviews in this year’s study. Maybe this can help you?