Airlines Benchmarking

Airlines Benchmarking
Veling
The World Airport Awards are the premier recognition of quality for the world airport industry, assessing front-line customer service and general airport customer facilities. The awards are based on the 2009-2010 World Airport Survey, conducted by Skytrax between July 2009 and March 2010.
The survey measures more than 38 aspects of passenger satisfaction for airport product and service standards. Airport operators are not charged to be included in the survey, and the results are not based on a restricted number of airport choices. More than 190 airports were covered for passenger interviews in this year’s study. Maybe this can help you? .

Thermal Power Generation Benchmarking
Ing. Evans A Owusu, Member
Reading through this article has given me an insight into how other successful bussiness can be used as a case study for those with challenges. How can I improve upon my corrective and preventive maintenance activities as a maintenance engineer?

Re: Thermal Power Generation Benchmarking
Veling
Defining and measurement is key. Define a project with a concrete planning and milestones. Make sure to define a goal to be reached by the end of the project, and a scale to measure that goal. For instance: by May 2011, we want to reduce our total maintenance costs by x%.
The next step is to measure what the current maintenance costs are, and how they should be (perhaps using case studuies).
This being done, you can define points for improvement and improvement actions accordingly.
Watch the obvious but often forgotten pitfalls: keep up to the planning and ensure yourself of organizational support/buy-in from the beginning of the project!
I hope to have helped you..
P. S.: this guideline is not only for this project, but can be used in loads of situations.