External Benchmarking of the Quality of Production Methods
Jaap de Jonge, Management Consultant, Netherlands
When we're considering benchmarking (the quality of) our products
with that of competitors, we can also consider benchmarking our production methods / processes
with those of competitors / similar production entities.
The aim of the QA people in such an external benchmarking process
should not be trying to be smarter than the production people, but that working together as a team, we try to beat the competition.