The Absence of Certain Behaviours
Charles P. Keith, Management Consultant, United States, Member
People generally react to the behaviour that is expressed, visible to them. It is the rapid form of experience gain. Over time, they may notice that a behavior is missing... An expected behaviour doesn't happen.
So from my perspective, present behaviours create the dominant reaction where absent behaviours create the 2nd strongest reaction... Because the noticing of absent behaviours is subtle and often delayed, the reaction to them takes us by surprise which is why managers must constantly probe and work closely with employees in order to stay more closely in touch.