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The Plethora of Data in This Age is Confusing the Heck Out of Business Owners
Dr Michael John Freestone, Management Consultant, United Kingdom, Member
To truly improve the performance of large organizations, we need an attitudinal change. Unless businesses go back to the basics, the confusion that is reigning at the present with the tumbling world economies will destroy business as it should be.
The object is to satisfy the customer! In doing so we need to move back to basic principles, which start with leadership and how it deals with the quality issues it faces.
We have been inundated with so much information in this Google/Linkedin and multitudes of blogs that we don't know where to start. Go back to basics. Basics grew the USA in the Industrial Age. We have made the consumer age far too complicated with the social media hype. I get dozens of social media emails a day all expounding how they will grow the business if you just use Facebook, Tumblir, Youtube, Pinterest, Scoop. It, LinkedIn, SEO, Alexa Toolbars and so on....
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Social Landscape and Customer Service
Greg Sharpe, Manager, United States, Member Dr. Freestone, this is a spot on read in today's current environments. I do think social media plays a huge part of your CSM, because there are so man... |
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Special Interest Group Leader
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Baldrige Award
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