Baldrige Model and ERP
Ben Thompson, Analyst, Australia, Member
Realistically the ERP usage is arbitrary, in regard to process improvement. Baldrige aims at focusing on the improvement of the processes around what people get out of the use of an ERP system. Most ERPs seem to offer a vault for records and cycle patterns, but processes offer the chance to improve on how this data is analysed and used. I find that 3rd party plugins offer more practical insight
to an ERP, and can be changed or replaced more quickly than the core ERP, thus adding more benefit?