The Role of ERP in the Baldrige Model
Dr Michael J Freestone, Business Consultant, South Africa
: I totally agree. It is all about the people. Changing or even making them understand that quality is not just what goes out the door to the Customer but how it goes out and how the whole process has been from the start to finish, even the tapes on the delivery carton.
No ERP system will do that. It is an attitudinal change. I have helped companies who have spent millions on ERP systems and couldn't understand why they were getting the same old problems they had before they installed the new system.
I was appointed to look at their business principles and found them to be intact. Then started looking at staff attitudes to the new system and found the real problem to be attitude.
I won't bore you with details but it took 2 years to get 4400 staff to start and I say start to change their attitude to the new ERP system that had cost the company R165 million or GBP11 million.