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This model should be reviewed now. We can't underestimate the value of process mgt. It should get more points because of increase in usage of ERP packages. (...) Read more? Sign up for free
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Sajee Sirikrai
Professor, Thailand
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Baldrige
Agree that process mgt is very important. But I doubt whether it is because of ERP or the real sense PDCA.
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Ben Thompson
Analyst, Australia
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Baldrige Model and ERP
Realistically the ERP usage is arbitrary, in regard to process improvement. Baldrige aims at focusing on the improvement of the processes around what people get out of the use of an ERP system. Most ERPs seem to offer a vault for records and cycle patterns, but processes offer the chance to improve on how this data is analysed and used. I find that 3rd party plugins offer more practical insight to an ERP, and can be changed or replaced more quickly than the core ERP, thus adding more benefit?
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Dr Michael John Freestone
Management Consultant, United Kingdom
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The Role of ERP in the Baldrige Model
@Ben Thompson: I totally agree. It is all about th (...)
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