Suggestion for Baldrige Model: ERP

Baldrige
Sajee Sirikrai, Professor, Thailand, Member

Agree that process mgt is very important. But I doubt whether it is because of ERP or the real sense PDCA.

Baldrige Model and ERP
Ben Thompson, Analyst, Australia, Member

Realistically the ERP usage is arbitrary, in regard to process improvement. Baldrige aims at focusing on the improvement of the processes around what people get out of the use of an ERP system. Most ERPs seem to offer a vault for records and cycle patterns, but processes offer the chance to improve on how this data is analysed and used. I find that 3rd party plugins offer more practical insight to an ERP, and can be changed or replaced more quickly than the core ERP, thus adding more benefit?

The Role of ERP in the Baldrige Model
Dr Michael John Freestone, Management Consultant, United Kingdom, Member

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