A Balanced Scorecard with 6 Perspectives

Balanced Scorecard
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Dawei ZHANG

A Balanced Scorecard with 6 Perspectives

What is important for an enterprise willing to deploy a BSC tool, is to adapt this concept to its strategic management purpose. I am now helping a freight forwarding company to implement a BSC. Due to the specificities in this sector, I find it necessary to add two other perspectives (vendor, socio-regulatory) in the BSC applicable in this company. With these six perspectives, it seems that we can measure the company's performance globally. I'm interested in listening to your fresh ideas about the BSC, thanks.

  Richard
 

A 6-perspective BSC?

I think what you have developed is a Performance Prism, which is basically a BSC with stakeholder measures - good luck - it should work well

  Midas Sekgabo
Head - Strategy and Projects, Botswana
 

A 6-perspective BSC is OK!

Hi Dawei, I tried to resort to the dictionary meaning of "perspective" and find it not very helpful.
In their book, "Translating Strategy into Action - the BSC", Kaplan and Norton indicate that:
"...the four perspectives should be considered a template, not a strait jacket. No mathematical theorem exist that four perspectives are both necessary and sufficient..."
This has left us in a compromising position as we now have to individually define the proper perspectives, hence the point as raised by Richard. Test the new perspectives for causal relationship with the rest and if you have alignment - you have another day. Thought provoking though.

  Paul Maguire
Business Consultant, United States
 

A 6-perspective Balanced Scorecard is OK... But

Dawei, my first reflection is that in implementing (...)

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