Time Lining the BSC
Ranjiv Kurup, Consulting - Management, India
When I introduce the BSC to an audience for the first time, I find it useful, at times, to drop the framework anti-clockwise onto the time line so that the "today" (or y-) axis becomes the line separating the financial perspective (with its lag indicators) and the customer perspective. The "today" axis could also be a band covering the customer perspective in some instances. The x-axis, of course, represents the time line. And as we crystallize the structure (using the Socratic method) the location of the various initiatives with respect to the time line, gives the audience a better grasp of its utility and makes the transition to project Gantts more intuitive. I have not come across any limitation in terms of its flexibility to adapt to any type of organization, except of course, when I start to evaluate various CPM software packages.