Balanced Scorecard in Public Sector

Balanced Scorecard
Knowledge Center

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Balanced Scorecard in Public Sector

The Balanced Scorecard has been proven a success in corporate companies because the unit of measure is based on financial success. However, is it more difficult to identify the unit of measure in the public sector, mainly because the unit of measurement is not always financial, depending on the various levels of government. This is my opinion based on the experience from the public sector in developing countries.

  Ashok A kella
Finance Manager, India

BSC in Public Sector: Social and State Welfare Aspects

The BSC in public sector is equally useful for performance recording. However, the criteria for standardizing the measurement unit are indeed different, with reduced importance to financial performance and more room for social as well as state welfare aspects.

  Daniel Briones, Argentina

Public Sector BSC: Collecting the Data

I worked with the BSC at a Department of Housing and Urban Development in my country. The main trouble that we had was collecting the data from the various sources, but not to define the units of measure.

  Ana, Brazil

Dimensions of BSC in Public Sector

A unit of measurement is not just used for financial issues. When we talk about performance in government we have to remember the following dimensions: financial, operational, political and social be...

  Fraoua, France

BSC Measurements in Public Sector

It depends on the sector the measurement is done. In some cases it can be purely financial, and in some case the performance must be measured by a social indicator....

  Ian Black, UK


The whole point of "balance" is to remove the emphasis from financial matters, so achievement of training, coaching, staff development etc are just as relevant as say revenue. Even though the units o...

  Owen Skae, Switzerland

Mitigate this Challenge by Keeping It Simple

It is important to note that the the BSC can be applied wherever a strategy has been formulated & has to be implemented. As Norton and Kaplan say, "you can't manage what you can't measure and measure ...

  Marcel van der Heever, South Africa

BSC Challenges in the Public Sector

The BSC framework can be applied to any organisation, whether private or public sector based. The problem in the public sector is that leadership at senior level changes as often as the political orde...

  Stephen Pitt
Consultant, United Kingdom

Limitations of BSC in Nor for Profit Sector

The key limitation of BSC in a public sector / not for profit setting is that the 4 prescribed perspectives can narrow focus, and potentially make the organisation too inward looking. Mark Friedman's ...

  Bukekile Mashoko
Analyst, South Africa

Sample BSC for Public Sector Organisation

It is easy to find sample Balanced Scorecards with the 4 perspectives for corporate organisations. Who can assist with a sample BSC with the perspectives adapted for a non-profit organisation?...

  Paul Maguire
Business Consultant, United States

Sample BSC for Public Sector Organization

Bukekile, the comments above provide many good suggestions. Kaplan books also include case studies for non-profits. I have also worked with non-profits (schools and foundations) and can provide you wi...


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