Balanced Scorecard for Software Development

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Balanced Scorecard Knowledge Center

Forum 3 Pat Sheehan Manager, Ireland Balanced Scorecard for Software Development Has anyone experience of using the Balanced Scorecard to manage software development projects or managing a customer support department? X Welcome to the Balanced Scorecard forum. The topic being discussed here is: "Balanced Scorecard for Software Development". Will you join us? It's free. Log in   Comments Rating   2 Ladislav Novacic Business Consultant, Croatia   BSC Experience in Software Development Dear Mr. Sheehan, I have a good experience in BSC project implementation and more than 40 years of management experience. There is no need for "special BSC experience in software development or customer support department". You should only look for good experience in business processes in developments, customer support or any other company functions when you're defining the optimal KPIs for those processes. 1. You need to divide the process in ACTIVITIES. Then 2. Based on yours needs, define several main PARAMETERS to be monitored. 3. Establish the REPORT, consisting of: - A diagram of monitored parameters, - An analysis of the causes of trends and - A list of activities for improvements of those parameters. The best way to do this is in MS Excel in one sheet. You should definitely also remember to also establish some system of STORING every Report and Control on the realization of every activities for improvement. The period of reporting depends on the total time for finishing the products from your process. This method allow you to manage your process in an optimal way and continue to improve it. If you are interested, I could take part in your BSC implementation.   Leave a comment Share your knowledge or experience

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Balanced Scorecard Knowledge Center

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