What the Balanced Scorecard DOES Address and What NOT

Balanced Scorecard > Best Practices > What the Balanced Scorecard DOES Address and What NOT

What the Balanced Scorecard DOES Address and What NOT
musazili, Teacher, Kenya, Member
According to my experience, the balanced scorecard effectively deals with the 'hard side' of the organization, for example the financial performance (such as the turn over), the level of training, the quality and quantity of products.
However if fails to address the 'soft side' of an organization, such as causes of under performance, motivation of employees and organization indigenous factors e.g. internal politics....Sign up

Extra Perspectives Can be Added
Samuel A Villegas Arvelo, Management Consultant, Venezuela, Member
In my experience using the BSC during the last 5 years, it is a very effective tool to measure, report and "align" business perspectives and improveme...Sign up

BSC and Soft Aspects
Antonio Velasquez J., Management Consultant, Peru, Member
That's right. However if you put "figures" to the "soft side" of the BSC, it will be better....Sign up

Satisfaction Surveys Round Out the Numbers
McDavitt, ICT Consultant, New Zealand, Member
'Soft side' measures can be collected using staff / customer satisfaction surveys. These surveys (repeated annually) give an indictor of staff ...Sign up

BSC is a Speedometer
Shad Raza, Manager, India, Member
As we all know the BSC is a speedometer of business which doesn't speak about the reason for low fuel in the vehicle or why we are running at l...Sign up

What the BSC Measures and what it Does Not
Bukekile Mashoko, Analyst, South Africa, Member
I have little experience with using the BSC as a strategic approach and performance measurement methodology. However, it appears from experiences arou...Sign up

BSC Does Not Deal with Soft Aspects
Peter Herbert
All in all, we must conclude that Musazili is right. The BSC in its standard form is not dealing directly with the 'soft side' of the organization<...Sign up

The BSC Does Deal with Soft Aspects
Paul Maguire, Business Consultant, United States, Member
I agree that the 'soft side' is often the most challenging aspect of strategy implementation. As Bukekile Mashoko points out, the learning and grow...Sign up

Use 7S to Deal with Soft aspects in BSC
Johnny Michael Tan, Management Consultant, Malaysia, Member
I agree soft aspects can be captured under learning and growth perspectives.
Using McKinsey 7S:
- 'Staff' indi...Sign up

It Depends on How it is Deployed
Tayo Aduloju, CEO, Nigeria, Member
In a decade of application of the BSC, I have found that how it is deployed determines its capacity to deal with hard and soft issues of an org...Sign up

BSC Addresses Both the 'hard' and 'soft' Sides of an Organization
Nelson Waweru, Manager, Kenya, Member
@Shad Raza: I agree it all boils down to how the tool is interpreted. This is because as with any other tool, BS...Sign up

Balanced Scorecard - Effectiveness in Addressing Soft Side
Yesheen Vibhakar, Strategy Consultant, India, Member
The word 'Balanced' in the BSC is the balance between the qualitative (intangible - soft) and the quantitative (tangible - hard), the Strategic and th...Sign up

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