What the Balanced Scorecard DOES Address and What NOT

What the Balanced Scorecard DOES Address and What NOT

According to my experience, the balanced scorecard effectively deals with the 'hard side' of the organization, for example the financial performance (such as the turn over), the level of training, the quality and quantity of products.
However if fails to address the 'soft side' of an organization, such as causes of under performance, motivation of employees and organization indigenous factors e.g. internal politics.

		Samuel A Villegas Arvelo Management Consultant, Venezuela
	Extra Perspectives Can be Added In my experience using the BSC during the last 5 years, it is a very effective tool to measure, report and "align" business perspectives and improvement initiatives. Extra perspectives (for example the soft sides of organizations) can be easily added to the traditional ones and you can also include the soft side of business in any kind of Strategy Map.

		Antonio Velasquez J. Management Consultant, Peru
	BSC and Soft Aspects That's right. However if you put "figures" to the (...)

		McDavitt
	Satisfaction Surveys Round Out the Numbers 'Soft side' measures can be collected using staff (...)

		Shad Raza Manager, India
	BSC is a Speedometer As we all know the BSC is a speedometer of busines (...)

		Bukekile Mashoko Analyst, South Africa
	What the BSC Measures and what it Does Not I have little experience with using the BSC as a s (...)

		Peter Herbert
	BSC Does Not Deal with Soft Aspects All in all, we must conclude that Musazili is righ (...)

		Paul Maguire Business Consultant, United States
	The BSC Does Deal with Soft Aspects I agree that the 'soft side' is often the most cha (...)

		Johnny Michael Tan Management Consultant, Malaysia
	Use 7S to Deal with Soft aspects in BSC I agree soft aspects can be captured under learnin (...)

		Tayo Aduloju CEO, Nigeria
	It Depends on How it is Deployed In a decade of application of the BSC, I have foun (...)

		Nelson Waweru Manager, Kenya
	BSC Addresses Both the 'hard' and 'soft' Sides of an Organization @Shad Raza: I agree it all boils down to how the t (...)

		Yesheen Vibhakar Strategy Consultant, India
	Balanced Scorecard - Effectiveness in Addressing Soft Side The word 'Balanced' in the BSC is the balance betw (...)