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What the Balanced Scorecard DOES Address and What NOT
musazili, Teacher, Kenya, Member
According to my experience, the balanced scorecard effectively deals with the 'hard side' of the organization, for example the financial performance (such as the turn over), the level of training, the quality and quantity of products.
However if fails to address the 'soft side' of an organization, such as causes of under performance, motivation of employees and organization indigenous factors e.g. internal politics....
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Extra Perspectives Can be Added
Samuel A Villegas Arvelo, Management Consultant, Venezuela, Member In my experience using the BSC during the last 5 years, it is a very effective tool to measure, report and "align" business perspectives and improveme... |
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BSC and Soft Aspects
Antonio Velasquez J., Management Consultant, Peru, Member That's right. However if you put "figures" to the "soft side" of the BSC, it will be better.... |
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Satisfaction Surveys Round Out the Numbers
McDavitt, ICT Consultant, New Zealand, Member 'Soft side' measures can be collected using staff / customer satisfaction surveys. These surveys (repeated annually) give an indictor of staff ... |
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BSC is a Speedometer
Shad Raza, Manager, India, Member As we all know the BSC is a speedometer of business which doesn't speak about the reason for low fuel in the vehicle or why we are running at l... |
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What the BSC Measures and what it Does Not
Bukekile Mashoko, Analyst, South Africa, Member I have little experience with using the BSC as a strategic approach and performance measurement methodology. However, it appears from experiences arou... |
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BSC Does Not Deal with Soft Aspects
Peter Herbert All in all, we must conclude that Musazili is right. The BSC in its standard form is not dealing directly with the 'soft side' of the organization<... |
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The BSC Does Deal with Soft Aspects
Paul Maguire, Business Consultant, United States, Member I agree that the 'soft side' is often the most challenging aspect of strategy implementation. As Bukekile Mashoko points out, the learning and grow... |
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It Depends on How it is Deployed
Tayo Aduloju, CEO, Nigeria, Member In a decade of application of the BSC, I have found that how it is deployed determines its capacity to deal with hard and soft issues of an org... |
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