What the Balanced Scorecard DOES Address and What NOT
According to my experience, the balanced scorecard effectively deals with the ' hard side' of the organization, for example the financial performance (such as the turn over), the level of training, the quality and quantity of products.
However if fails to address the 'soft side' of an organization, such as causes of under performance, motivation of employees and organization indigenous factors e.g. internal politics.
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Welcome to the Balanced Scorecard best practices. The topic being discussed here is: "What the Balanced Scorecard DOES Address and What NOT".
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McDavitt, New Zealand
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Satisfaction Surveys Round Out the Numbers
'Soft side' measures can be collected using staff / customer satisfaction surveys. These surveys (re... Sign up
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Peter Herbert, USA
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BSC Does Not Deal with Soft Aspects
All in all, we must conclude that Musazili is right. The BSC in its standard form is not dealing dir... Sign up
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