What the Balanced Scorecard DOES Address and What NOT

      
			              Best Practices
			            
							              30

		            		musazili
Teacher, Kenya
			            
What the Balanced Scorecard DOES Address and What NOT

	          		According to my experience, the balanced scorecard effectively deals with the 'hard side' of the organization, for example the financial performance (such as the turn over), the level of training, the quality and quantity of products.

However if fails to address the 'soft side' of an organization, such as causes of under performance, motivation of employees and organization indigenous factors e.g. internal politics.
				      
X

							  			Welcome to the Balanced Scorecard best practices. The topic being discussed here is: "What the Balanced Scorecard DOES Address and What NOT". 
										
Sign up now to gain access.  It's free. 

Comments

																	  	Sort by date
																	  	Sort by rating
																		
Rating

										              2

						            	Samuel A Villegas Arvelo
Management Consultant, Venezuela
												
				                Extra Perspectives Can be Added

													In my experience using the BSC during the last 5 years, it is a very effective tool to measure, report and "align" business perspectives and improvement initiatives. Extra perspectives (for example the soft sides of organizations) can be easily added to the traditional ones and you can also include the soft side of business in any kind of Strategy Map.
				                
										              0

						            	Antonio Velasquez J.
Management Consultant, Peru
												
				                BSC and Soft Aspects

													That's right. However if you put "figures" to the "soft side" of the BSC, it will be better.... Sign up
				              
										              0

						            	McDavitt, New Zealand
												
				                Satisfaction Surveys Round Out the Numbers

													'Soft side' measures can be collected using staff / customer satisfaction surveys. These surveys (re... Sign up
				              
										              6

						            	Shad Raza
Manager, India
												
				                BSC is a Speedometer

													As we all know the BSC is a speedometer of business which doesn't speak about the reason for low fue... Sign up
				              
										              4

						            	Bukekile Mashoko
Analyst, South Africa
												
				                What the BSC Measures and what it Does Not

													I have little experience with using the BSC as a strategic approach and performance measurement meth... Sign up
				              
										              9

						            	Peter Herbert, USA
												
				                BSC Does Not Deal with Soft Aspects

													All in all, we must conclude that Musazili is right. The BSC in its standard form is not dealing dir... Sign up
				              
										              0

						            	Paul Maguire
Business Consultant, United States
												
				                The BSC Does Deal with Soft Aspects

													I agree that the 'soft side' is often the most challenging aspect of strategy implementation. As Buk... Sign up
				              
										              3

						            	Johnny Michael Tan
Management Consultant, Malaysia
												
				                Use 7S to Deal with Soft aspects in BSC

													I agree soft aspects can be captured under learning and growth perspectives.
Using McKinsey 7S:
- ... Sign up
				              
										              3

						            	Tayo Aduloju
CEO, Nigeria
												
				                It Depends on How it is Deployed

													In a decade of application of the BSC, I have found that how it is deployed determines its capacity ... Sign up
				              
										              0

						            	Nelson Waweru
Manager, Kenya
												
				                BSC Addresses Both the 'hard' and 'soft' Sides of an Organization

													@Shad Raza: I agree it all boils down to how the tool is interpreted. This is because as with any ot... Sign up
				              
										              0

						            	Yesheen Vibhakar
Strategy Consultant, India
												
				                Balanced Scorecard - Effectiveness in Addressing Soft Side

													The word 'Balanced' in the BSC is the balance between the qualitative (intangible - soft) and the qu... Sign up
				              
Leave a comment

		                            More on Balanced Scorecard:
		                          
													            	Summary
													            
												              DIscussion Topics
												            
		                          	Balanced Scorecard Design
Balanced Scorecard for Engineering Services
Balanced Scorecard in Budget Formulation
Formula to Calculate Balanced Scorecard
👀What the Balanced Scorecard DOES Address and What NOT
Create Strategic Aligment + Line-of-sight
Balanced Scorecard for Financial Institutions
Efficiency of Balanced Scorecard
Weaknesses or Disadvantages of the Balanced Scorecard
Individual Balanced Scorecard Measurement
A Balanced Scorecard with 6 Perspectives
Cascading the Balanced Scorecard from Corporate Level to Business Levels to Individual Level
Generating Data for the Balanced Scorecard
Balanced Scorecard in Public Sector
Balanced Scorecard for Universities
Developing a Balanced Scorecard for Projects
HR Use of Balance Scorecard
Balanced Scorecard in a Charity Organisation
A New Flow Oriented Scorecard: Bellwox Bureau (Value Turbine)
Linking Balanced Scorecard and Six Sigma
Balanced Scorecard for Reorganisation
The BSC is Now Being Stretched Beyond its Optimality
Spiritual Element in Balanced Scorecard
🔥What are the Generations of the Balanced Scorecard?
3 Types of Performance Measures
Balanced Scorecard is Developing...
Balanced Scorecard for Start Up Companies?
Balanced Scorecard in Banking Industry
Make Balanced Scorecard a Regulatory Requirement
Tool to Analyze the Control Proces in a Maintenance Division: BSC or EFQM?
Implementation of Balanced Scorecard in Outsourcing Industry
Balanced Scorecard for Software Development

		                              Special Interest Group
		                            
		                            Do you know a lot about Balanced Scorecard? Become our SIG Leader