Implementation of Balanced Scorecard in Outsourcing Industry

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Balanced Scorecard Knowledge Center

Forum 5 Akrant Kumar Jaiswal Accountant, India Implementation of Balanced Scorecard in Outsourcing Industry Hi, could someone share his/her experience of implementing the BSC in outsourcing industry? Especially the KPIs which were taken into consideration. Thank you.. X Welcome to the Balanced Scorecard forum. The topic being discussed here is: "Implementation of Balanced Scorecard in Outsourcing Industry". Sign up now to gain access. It's easy and 100% free. Log in   Comments Rating   2 Paul Maguire Business Consultant, United States   Implementation of BSC in Outsourcing Industry Implementing the BSC in an outsourcing industry is really no different than developing one for any organization. The four perspectives still apply. Of course the internal processes associated with servicing your clients are very important, but they drive your customer value proposition like other organizations. As for specific KPI's, first focus on the objectives that are important to you. You can use sources like kpilibrary dot com for specific measures but please let the objectives drive which measures you use. I suspect that turnaround time and up time will be key metrics.   Leave a comment Share your knowledge or experience

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Balanced Scorecard Knowledge Center

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