Implementation of Balanced Scorecard in Outsourcing Industry

Balanced Scorecard
Knowledge Center

Forum

New Topic

Akrant Kumar Jaiswal
Accountant, India

Implementation of Balanced Scorecard in Outsourcing Industry

Hi, could someone share his/her experience of implementing the BSC in outsourcing industry? Especially the KPIs which were taken into consideration. Thank you..

  Paul Maguire
Business Consultant, United States
 

Implementation of BSC in Outsourcing Industry

Implementing the BSC in an outsourcing industry is really no different than developing one for any organization. The four perspectives still apply. Of course the internal processes associated with servicing your clients are very important, but they drive your customer value proposition like other organizations. As for specific KPI’s, first focus on the objectives that are important to you. You can use sources like kpilibrary dot com for specific measures but please let the objectives drive which measures you use. I suspect that turnaround time and up time will be key metrics.

Start a new forum topic

 

More on Balanced Scorecard
Summary
Forum
The BSC is Now Being Stretched Beyond its Optimality
BS and Target Costing
Extended Tool of Standard Costing Variance Analysis
3 Types of Performance Measures
Implementation of Balanced Scorecard in Outsourcing Industry
BS for Supply Chain Processes
BS for Software Development
BS in Banking Industry
Make BS a Regulatory Requirement
What are the Generations of the BS?
🔥BSC for Retail Industry
Tool to Analyze the Control Proces in a Maintenance Division: BSC or EFQM?
Best Practices
BS Design
BS for Engineering Services
BS in Budget Formulation
Formula to Calculate BS
What the BS DOES Address and What NOT
BS for Financial Institutions
Create Strategic Aligment + Line-of-sight
Efficiency of BS
Generating Cost Data
A BS with 6 Perspectives
Unit of Measurement of BS in Public Sector
Individual BS Measurement
BS for University
Weaknesses or Disadvantages of the BS
Cascading the BS from Corporate Level to Business Levels to Individual Level
HR Use of Balance Scorecard
BS in a Charity Organisation
BS in African Hospitals
A New Flow Oriented Scorecard: Bellwox Bureau (Value Turbine)
Developing a BS for Projects
Linking BS and Six Sigma
BS for Reorganisation
Implementation of BSs in the Banking Sector
Spiritual Element in BS
BS is Developing...
BS for Start Up Companies?
Special Interest Group

Do you have a keen interest in Balanced Scorecard? Become our SIG Leader

Balanced Scorecard
Knowledge Center



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
© 2021 12manage - The Executive Fast Track. V15.8 - Last updated: 4-8-2021. All names ™ of their owners.