3 Types of Performance Measures
David Parmenter in his extensive research in this area has concluded that there are three types of performance measures:
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Key Result Indicators (KRIs) that tell the board how managers have performed in terms of a critical success factor or perspective of the Balanced Scorecard.
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Performance Indicators (PIs) that tell staff and managers what to do.
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KPIs that tell staff and managers what to do in order to increase performance dramatically.
An organization should have a "governance report" comprising up to ten measures providing KRIs for the board plus a Balanced Scorecard comprising up to 20 measures – a mix of KPIs and PIs – for the management team.