3 Types of Performance Measures



Balanced Scorecard
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Nelson Waweru
Manager, Kenya

3 Types of Performance Measures

David Parmenter in his extensive research in this area has concluded that there are three types of performance measures:
- Key Result Indicators (KRIs) that tell the board how managers have performed in terms of a critical success factor or perspective of the Balanced Scorecard.
- Performance Indicators (PIs) that tell staff and managers what to do.
- KPIs that tell staff and managers what to do in order to increase performance dramatically.
An organization should have a "governance report" comprising up to ten measures providing KRIs for the board plus a Balanced Scorecard comprising up to 20 measures – a mix of KPIs and PIs – for the management team.
 

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1
Aamir Firoz Shamsi
Professor, Pakistan
 

Governance Report

I agree with the idea of a “governance report” comprising details for all levels of management in terms of KRIs, PIs and KPIs.
Corporate governance is the talk of town in Pakistani corporate world. My recent research, which is going to be published soon, indicates this aspect very clearly that such sort of governance reports should be made compulsory by Pakistan’s SECP on the basis of Balanced Scorecard.

 
3
Mugesh Babu
Director, India
 

Other Types of Performance Indicators

Performance indicators can also be categorized int...

   

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