Balanced Scorecard for Engineering Services

      
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		            		Brijesh Dave
Manager, India
			            
Balanced Scorecard for Engineering Services

	          		I am working on a project related to BSC on engineering services, can anyone share their idea/experience in this field.?
				      
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						            	Guillermo Hasing
Business Consultant, Ecuador
												
				                BSC for Manufacturing Projects

													I built a BSC structure in a manufacturing company used as a strategic tool. Now I am in a new project planning to use the same BSC idea, but the BSC structure is based on a tree form with perspectives and goals in cascade because is more easy to see and understand.
				                
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						            	Paul Maguire
Business Consultant, United States
												
				                BSC for Engineering Services

													Constructing a BSC is essentially the same for any organization and/or in cascading throughout the organization.

- First, focus on the outcomes: what results and value do you desire?

- Then be arranged the perspectives in cause-and-effect fashion to deliver on those intended outcomes. If "engineering services" represents a corporate entity, then you will likely follow the traditional perspective format. However, a support unit will construct a BSC that is focused on the internal customer.

- The perspectives can be the same:

* Financial: how does engineering services contribute to cost, revenue or asset utilization?

* Customer: whom does engineering services serve? What value do they expect?

* Internal processes: what processes (or operational services) must we provide (do well)

* Learning: what skills and/or technologies must we develop? (there may be some contribution to culture here too - modelling desired cultural behaviors).

Bottom line advise: construct your scorecard as a means to generate conversation.
				                
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