Balanced Scorecard for Engineering Services

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Balanced Scorecard Knowledge Center

Forum 52 Brijesh Dave Manager, India Balanced Scorecard for Engineering Services I am working on a project related to BSC on engineering services, can anyone share their idea/experience in this field.? X Welcome to the Balanced Scorecard forum. The topic being discussed here is: "Balanced Scorecard for Engineering Services". Sign up now to gain access. It's easy and 100% free. Log in   Comments Sort by date Sort by rating Rating   2 Guillermo Hasing Business Consultant, Ecuador   BSC for Manufacturing Projects I built a BSC structure in a manufacturing company used as a strategic tool. Now I am in a new project planning to use the same BSC idea, but the BSC structure is based on a tree form with perspectives and goals in cascade because is more easy to see and understand.   6 Paul Maguire Business Consultant, United States   BSC for Engineering Services Constructing a BSC is essentially the same for any organization and/or in cascading throughout the organization. - First, focus on the outcomes: what results and value do you desire? - Then be arranged the perspectives in cause-and-effect fashion to deliver on those intended outcomes. If "engineering services" represents a corporate entity, then you will likely follow the traditional perspective format. However, a support unit will construct a BSC that is focused on the internal customer. - The perspectives can be the same: * Financial: how does engineering services contribute to cost, revenue or asset utilization? * Customer: whom does engineering services serve? What value do they expect? * Internal processes: what processes (or operational services) must we provide (do well) * Learning: what skills and/or technologies must we develop? (there may be some contribution to culture here too - modelling desired cultural behaviors). Bottom line advise: construct your scorecard as a means to generate conversation.   Leave a comment Share your knowledge or experience

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Balanced Scorecard Knowledge Center

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