|
Get access now to all 12manage knowledge centers and discussion forums, including Balanced Scorecard. Completely free.
|
|
Brijesh Dave
Manager, India
|
I am working on a project related to BSC on engineering services, can anyone share their idea/experience in this field.? (...) Read more? Sign up for free
X
All about Balanced Scorecard and business administration. Completely free.
Log in
| |
|
Guillermo Hasing
Business Consultant, Ecuador
|
|
BSC for Manufacturing Projects
I built a BSC structure in a manufacturing company used as a strategic tool. Now I am in a new project planning to use the same BSC idea, but the BSC structure is based on a tree form with perspectives and goals in cascade because is more easy to see and understand.
|
| |
|
Paul Maguire
Business Consultant, United States
|
|
BSC for Engineering Services
Constructing a BSC is essentially the same for any organization and/or in cascading throughout the organization.
- First, focus on the outcomes: what results and value do you desire?
- Then be arranged the perspectives in cause-and-effect fashion to deliver on those intended outcomes. If "engineering services" represents a corporate entity, then you will likely follow the traditional perspective format. However, a support unit will construct a BSC that is focused on the internal customer.
- The perspectives can be the same:
* Financial: how does engineering services contribute to cost, revenue or asset utilization?
* Customer: whom does engineering services serve? What value do they expect?
* Internal processes: what processes (or operational services) must we provide (do well)
* Learning: what skills and/or technologies must we develop? (there may be some contribution to culture here too - modelling desired cultural behaviors).
Bottom line advise: construct your scorecard as a means to generate conversation.
|
|
Sign up