Individual Balanced Scorecard Measurement

Balanced Scorecard
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Best Practices
mahetem merawi
Coach, Ethiopia

Individual Balanced Scorecard Measurement

My organization has conducted a BSC project and now faces the problem how to proceed. There are jobs that can not be distributed to individual performers. In such cases where cascading is a problem, how can we measure the performances of individual performers?

  Carel Venter
Business Mentor, South Africa

Measure Individual Performance Against the Role

You must be able to define anybody's role - even in a forced team (like a machine minder and assistant). If you can't define his role, he has no job. If you define his role, you can define what are the critical minimum standard/contribution this job/role has to make the team successful. You measure then the whole team and the achievement of sub-set targets.

  Paul Maguire
Business Consultant, United States

Individual BSC Measurement

Consider these roles as "job families". I suggest you start with a competency profile for each job family, which is a combination of 1) knowledge (e.g. the industry, business, product, SBU, etc.), 2) skills necessary to complete the work and 3) the values needed to support the work achievement. By example, a customer service representative would need to know the product (knowledge), have problem solving skills (amongst others) and has customer-focused values. Once the profile is completed, you can then construct individual scorecards based on gaps and standard performance measures.

  Donald Reynolds
Manager, United States

Focus on Measuring Process Outputs and Business Outcomes

You maybe on a slippery slope placing measures on ...

  Ajaya Shankar Gupta Ainapur
Management Consultant, India

Create Process / Activity table

You can ask to prepare a process/activity table co...

  Ceferino Dulay, Jr.

Individual BSC Measurement

It's true that certain jobs are done by a team rat...

Consultant, United Kingdom

Measuring Individuals: Leadership Values Assessment

An ideal tool you might consider is the Leadership...

  Odoch Charles Langoya
Strategy Consultant, Uganda

Cascading the Balanced Scorecard to Individuals

The Balanced Scorecard Methodology has been transf...


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