Individual Balanced Scorecard Measurement

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Balanced Scorecard > Best Practices > Individual Balanced Scorecard Measurement

Individual Balanced Scorecard Measurement
mahetem merawi, Coach, Ethiopia, Member
My organization has conducted a BSC project and now faces the problem how to proceed. There are jobs that can not be distributed to individual performers. In such cases where cascading is a problem, how can we measure the performances of individual performers?
 

 
Measure Individual Performance Against the Role
Carel Venter, Business Mentor, South Africa, Member
You must be able to define anybody's role - even in a forced team (like a machine minder and assistant). If you can't define his role, he has no job. If you define his role, you can define what are the critical minimum standard/contribution this job/role has to make the team successful. You measure then the whole team and the achievement of sub-set targets.
 

 
Individual BSC Measurement
Paul Maguire, Business Consultant, United States, Member
Consider these roles as "job families". I suggest you start with a competency profile for each job family, which is a combination of 1) knowledge (e.g. the industry, business, product, SBU, etc.), 2) skills necessary to complete the work and 3) the values needed to support the work achievement. By example, a customer service representative would need to know the product (knowledge), have problem solving skills (amongst others) and has customer-focused values. Once the profile is completed, you can then construct individual scorecards based on gaps and standard performance measures.
 

 
Focus on Measuring Process Outputs and Business Outcomes
Donald Reynolds, Manager, United States, Member
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Create Process / Activity table
Ajaya Shankar Gupta Ainapur, Management Consultant, India, Member
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Individual BSC Measurement
Ceferino Dulay, Jr., Philippines, Member
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Measuring Individuals: Leadership Values Assessment
VIKTOR KUNOVSKI, Consultant, United Kingdom, Member
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Cascading the Balanced Scorecard to Individuals
Odoch Charles Langoya, Strategy Consultant, Uganda, Member
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