Balanced Scorecard in a Charity Organisation

Balanced Scorecard
Knowledge Center

Best Practices

Sign up

Sey Ojo
Accountant, United Kingdom

Balanced Scorecard in a Charity Organisation

I have just completed a project implementing the Balanced Scorecard in a not for profit organisation. It has successfully assisted in reducing the expectation gap between the serviced users and the service provider as well as reduced the turnaround time for query between operations directorate and its internal customers.

  David Green
Project Manager, United States
 

Balanced Scorecard in a Small not for Profit Organization

Congratulations Seyi on accomplishing this. I'm curious as to what occurred to cause the organization to realize they needed a scorecard? I'm on the board of a not for profit organization, and I'm trying to garner support for a scorecard approach, but since the organization is so small (fewer than 20 employees), measurements beyond financial measurements are looked at as unnecessary overhead.

  Sey Ojo
Accountant, United Kingdom
 

Balanced Scorecard in a Charity Organisation

One of the indicators was the need to develop a set of KPIs for the operations in a way that is both manageable and timely. There were several complaints on the slow rate of response of one directorate to the other; people within the same company (over 1500 staff) thought they were working in different organisations due to slow-pace of reaction and this resulted in a general lack of trust in each other. It began to affect service delivery to the service user.
Working on a BSC involved people from the different directorates sitting and working together helped to expose the key constraints and suggestions mutually agreed on how issues can be resolved.
These were tried, amended and agreed. The main objective in executing this was to satisfy the customers - both external and internal. In a charity sector, the customer perspective is ranked above financial perspective. It requires time and must be cost-effective for it to be worth the trouble.

  Paul Maguire
Business Consultant, United States
 

BSC in a Small Not-for-profit Organization

Financial measures, whether to generate donor cont (...)

  Sey Ojo
Accountant, United Kingdom
 

Balanced Scorecard in a not for Profit Organisation

Starting with and using the mission statement of t (...)

Start a new forum topic

 

More on Balanced Scorecard
Summary
Forum
The BSC is Now Being Stretched Beyond its Optimality
Balanced Scorecard and Target Costing
Extended Tool of Standard Costing Variance Analysis
3 Types of Performance Measures
Implementation of Balanced Scorecard in Outsourcing Industry
Balanced Scorecard for Supply Chain Processes
Balanced Scorecard for Software Development
Balanced Scorecard in Banking Industry
Make Balanced Scorecard a Regulatory Requirement
What are the Generations of the Balanced Scorecard?
🔥BSC for Retail Industry
Tool to Analyze the Control Proces in a Maintenance Division: BSC or EFQM?
Best Practices
Balanced Scorecard Design
Balanced Scorecard for Engineering Services
Balanced Scorecard in Budget Formulation
Formula to Calculate Balanced Scorecard
What the Balanced Scorecard DOES Address and What NOT
Balanced Scorecard for Financial Institutions
Create Strategic Aligment + Line-of-sight
Efficiency of Balanced Scorecard
Generating Cost Data
A Balanced Scorecard with 6 Perspectives
Unit of Measurement of Balanced Scorecard in Public Sector
Individual Balanced Scorecard Measurement
Balanced Scorecard for University
Weaknesses or Disadvantages of the Balanced Scorecard
Cascading the Balanced Scorecard from Corporate Level to Business Levels to Individual Level
HR Use of Balance Scorecard
Balanced Scorecard in a Charity Organisation
Balanced Scorecard in African Hospitals
A New Flow Oriented Scorecard: Bellwox Bureau (Value Turbine)
Developing a Balanced Scorecard for Projects
Linking Balanced Scorecard and Six Sigma
Balanced Scorecard for Reorganisation
Implementation of Balanced Scorecards in the Banking Sector
Spiritual Element in Balanced Scorecard
Balanced Scorecard is Developing...
Balanced Scorecard for Start Up Companies?
Special Interest Group

Do you have a keen interest in Balanced Scorecard? Become our SIG Leader

Balanced Scorecard
Knowledge Center



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2021 12manage - The Executive Fast Track. V15.8 - Last updated: 28-7-2021. All names of their owners.