BSC in a Small Not-for-profit Organization
Paul Maguire, Business Consultant, United States
Financial measures, whether to generate donor contributions or to distribute funds to beneficiaries (typically the “customer” for this type of organization) are as Sey suggests, means to the ends.
Since your organization is focused on this perspective, start with this and bring in the other perspectives as a way to increase financial results and “do the work better”.
Consider mission achievement as the ultimate measure for the not-for-profit organization. How well the organization does at cultivating donors, generating gifts/contributions and then distributing the funds effectively (quality) and efficiently (minimal time and overhead) are processes to be measured.
Having staff capable to perform these processes well complete the picture. In other words, the BSC fits very well in this type of organization and emphasizing the holistic approach to performance will support the mission as well as financial aspirations.