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Balanced Scorecard in a Charity Organisation
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Balanced Scorecard
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Sey Ojo
Accountant, United Kingdom

Balanced Scorecard in a Charity Organisation

I have just completed a project implementing the Balanced Scorecard in a not for profit organisation. It has successfully assisted in reducing the expectation gap between the serviced users and the service provider as well as reduced the turnaround time for query between operations directorate and its internal customers.
 

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David Green
Project Manager, United States
 

Balanced Scorecard in a Small not for Profit Organization

Congratulations Seyi on accomplishing this. I'm curious as to what occurred to cause the organization to realize they needed a scorecard? I'm on the board of a not for profit organization, and I'm trying to garner support for a scorecard approach, but since the organization is so small (fewer than 20 employees), measurements beyond financial measurements are looked at as unnecessary overhead.

 
2
Sey Ojo
Accountant, United Kingdom
 

Balanced Scorecard in a Charity Organisation

One of the indicators was the need to develop a set of KPIs for the operations in a way that is both manageable and timely. There were several complaints on the slow rate of response of one directorate to the other; people within the same company (over 1500 staff) thought they were working in different organisations due to slow-pace of reaction and this resulted in a general lack of trust in each other. It began to affect service delivery to the service user.
Working on a BSC involved people from the different directorates sitting and working together helped to expose the key constraints and suggestions mutually agreed on how issues can be resolved.
These were tried, amended and agreed. The main objective in executing this was to satisfy the customers - both external and internal. In a charity sector, the customer perspective is ranked above financial perspective. It requires time and must be cost-effective for it to be worth the trouble.

 
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Paul Maguire
Business Consultant, United States
 

BSC in a Small Not-for-profit Organization

Financial measures, whether to generate donor contributions or to distribute funds to beneficiaries ... Sign up

 
0
Sey Ojo
Accountant, United Kingdom
 

Balanced Scorecard in a not for Profit Organisation

Starting with and using the mission statement of the organisation was very helpful because it gives ... Sign up

 

More on Balanced Scorecard:
Summary
Discussion Topics
topic Balanced Scorecard Design
topic Balanced Scorecard for Engineering Services
topic Balanced Scorecard in Budget Formulation
topic Formula to Calculate Balanced Scorecard
topic What the Balanced Scorecard DOES Address and What NOT
topic Create Strategic Aligment + Line-of-sight
topic Balanced Scorecard for Financial Institutions
topic Efficiency of Balanced Scorecard
topic Weaknesses or Disadvantages of the Balanced Scorecard
topic Individual Balanced Scorecard Measurement
topic A Balanced Scorecard with 6 Perspectives
topic Cascading the Balanced Scorecard from Corporate Level to Business Levels to Individual Level
topic Generating Data for the Balanced Scorecard
topic Balanced Scorecard in Public Sector
topic Balanced Scorecard for Universities
topic Developing a Balanced Scorecard for Projects
topic HR Use of Balance Scorecard
👀Balanced Scorecard in a Charity Organisation
topic A New Flow Oriented Scorecard: Bellwox Bureau (Value Turbine)
topic Linking Balanced Scorecard and Six Sigma
topic Balanced Scorecard for Reorganisation
topic The BSC is Now Being Stretched Beyond its Optimality
topic Spiritual Element in Balanced Scorecard
🔥 What are the Generations of the Balanced Scorecard?
topic 3 Types of Performance Measures
topic Balanced Scorecard is Developing...
topic Balanced Scorecard for Start Up Companies?
topic Balanced Scorecard in Banking Industry
topic Make Balanced Scorecard a Regulatory Requirement
topic Tool to Analyze the Control Proces in a Maintenance Division: BSC or EFQM?
topic Implementation of Balanced Scorecard in Outsourcing Industry
topic Balanced Scorecard for Software Development
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More on Balanced Scorecard:
Summary
Discussion Topics
topic Balanced Scorecard Design
topic Balanced Scorecard for Engineering Services
topic Balanced Scorecard in Budget Formulation
topic Formula to Calculate Balanced Scorecard
topic What the Balanced Scorecard DOES Address and What NOT
topic Create Strategic Aligment + Line-of-sight
topic Balanced Scorecard for Financial Institutions
topic Efficiency of Balanced Scorecard
topic Weaknesses or Disadvantages of the Balanced Scorecard
topic Individual Balanced Scorecard Measurement
topic A Balanced Scorecard with 6 Perspectives
topic Cascading the Balanced Scorecard from Corporate Level to Business Levels to Individual Level
topic Generating Data for the Balanced Scorecard
topic Balanced Scorecard in Public Sector
topic Balanced Scorecard for Universities
topic Developing a Balanced Scorecard for Projects
topic HR Use of Balance Scorecard
👀Balanced Scorecard in a Charity Organisation
topic A New Flow Oriented Scorecard: Bellwox Bureau (Value Turbine)
topic Linking Balanced Scorecard and Six Sigma
topic Balanced Scorecard for Reorganisation
topic The BSC is Now Being Stretched Beyond its Optimality
topic Spiritual Element in Balanced Scorecard
🔥 What are the Generations of the Balanced Scorecard?
topic 3 Types of Performance Measures
topic Balanced Scorecard is Developing...
topic Balanced Scorecard for Start Up Companies?
topic Balanced Scorecard in Banking Industry
topic Make Balanced Scorecard a Regulatory Requirement
topic Tool to Analyze the Control Proces in a Maintenance Division: BSC or EFQM?
topic Implementation of Balanced Scorecard in Outsourcing Industry
topic Balanced Scorecard for Software Development
Special Interest Group

SIG Leader

Do you know a lot about Balanced Scorecard? Become our SIG Leader
Knowledge Center

Balanced Scorecard
Knowledge Center


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