Balanced Scorecard in a Charity Organisation

Balanced Scorecard in a Charity Organisation

I have just completed a project implementing the Balanced Scorecard in a not for profit organisation. It has successfully assisted in reducing the expectation gap between the serviced users and the service provider as well as reduced the turnaround time for query between operations directorate and its internal customers.

		David Green Project Manager, United States
	Balanced Scorecard in a Small not for Profit Organization Congratulations Seyi on accomplishing this. I'm curious as to what occurred to cause the organization to realize they needed a scorecard? I'm on the board of a not for profit organization, and I'm trying to garner support for a scorecard approach, but since the organization is so small (fewer than 20 employees), measurements beyond financial measurements are looked at as unnecessary overhead.

		Sey Ojo Accountant, United Kingdom
	Balanced Scorecard in a Charity Organisation One of the indicators was the need to develop a set of KPIs for the operations in a way that is both manageable and timely. There were several complaints on the slow rate of response of one directorate to the other; people within the same company (over 1500 staff) thought they were working in different organisations due to slow-pace of reaction and this resulted in a general lack of trust in each other. It began to affect service delivery to the service user. Working on a BSC involved people from the different directorates sitting and working together helped to expose the key constraints and suggestions mutually agreed on how issues can be resolved. These were tried, amended and agreed. The main objective in executing this was to satisfy the customers - both external and internal. In a charity sector, the customer perspective is ranked above financial perspective. It requires time and must be cost-effective for it to be worth the trouble.

		Paul Maguire Business Consultant, United States
	BSC in a Small Not-for-profit Organization Financial measures, whether to generate donor cont (...)

		Sey Ojo Accountant, United Kingdom
	Balanced Scorecard in a not for Profit Organisation Starting with and using the mission statement of t (...)