The Value of Customer Data

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Annalisa Cordoba
Manager, Spain
Lots of people think that customer data and especially if you have a lot of it, is very valuable and can even provide a (sustainable) competitive advantage. And of course certain companies offering various software tools for collecting and/or analyzing customer data try to convince you of just that. However customer data is not always valuable. And even if it is, there are conditions that determine to what extent that is the case, how long the value might last, and if the data might represent a competitive advantage or even a sustainable one. Hagiu and Wright describe 7 practical questions to assess these conditions: 1. How much value is added by customer data relative to the standalone value of the offering? The more, the better. 2. How quickly does the marginal value of data-enabled learning drop off? How quickly is the point reached where additional customer data is no longer valuable? The slower that is the case, the better. 3. How fast does the relevance of the user data depr (...) Read more? Sign up for free

  Chloe Xu
Director, Australia
 

Regular and Data-Enabled Network Effects of Customer Data

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