QFD and Value for the customer

Quality Function Deployment
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Eric Schmitz
Consultant, Belgium

QFD and Value for the customer

For many companies it is still challenging to understand value (as defined in Lean Thinking). Or at least it is very difficult to translate the 'feelings of value' to real and practical requirements and demands.
It seems to me that QFD is a fair and scientific answer on this question. However, I do not find real practical realisations that can be handled within SME-organizations.
Therefore I am searching for succesfull projects concerning QFD in SME-organizations within the Benelux (belgium, netherlands, luxemburg). We would like to interview relevant people within these companies. Thank you.

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