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Ashwani
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Dario Bucceri, Business Consultant, United Kingdom
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QFD Book
This is an exciting and interesting topic. A good book is Management by Design by Mike Clargo. It is well written and gives clear insight into your question. DB
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Aries Sunanda, Consultant, Indonesia
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17 Quality Characteristics Engineering
Try to browse the internet to find "17 quality characteristics management". You might figure out a more effective and efficient way in deploying the quality characteristics/ functions into organizations.
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More on Quality Function Deployment
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Special Interest Group Leader
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