Although we refer to listening as the most effective way of communication, it is very important to note that we as human beings stereotype and are very infatuated by the impression we have, of the person in front of us.
Managers need to be more rational and evaluate more what is actually being said than what they perceive that the person, maybe is thinking but not saying.
The interpreting function in any communication process is vital, irrespective of hearing or listening as we may hear and listen carefully, but still interpret to our own advantage.
Each one of us is different and only when we accept this, we can start learning from others as communication is one of the most effective learning tools. As Lt Col Amit rightly stated, today we are so much turning into a selfish and competitive race. That makes it difficult to openly accept the right of others and your wrongness. But those who have the skill to extract the real feelings of others through effective communication will g (...) Read more? Sign up for free