I HEAR You



Active Listening
Knowledge Center

Translate

Forum
14
Jaap de Jonge
Editor, Netherlands

I HEAR You

🔥NEW Both Active Listening and Nonviolent Communication focus on LISTENING to the other person. But actually SPEAKING is also a key element of both approaches. Why? In any helping relationship you need to ask a lot of questions to make sure you are both "on the same page". The kind of wording you use when asking such questions is important for the other person to feel comfortable in opening up and sharing their thoughts and ideas with you.

I just found out about an interesting tool for this. It helps you to express or signal receptiveness (a willingness to listen) to other people by using certain language. I thought I'd share it here with you.
The tool can be easily remembered by the phrase: "I HEAR you". HEAR is an acronym that stands for:
  • H - HEDGE YOUR CLAIMS, softening your assertions (effective examples: I think it's possible that… This might happen because… Some people tend to think that…)
  • E - EMPHASIZE AGREEMENT, common ground (effective examples: I think we both want to… I agree with some of what you are saying… We are both concerned with...)
  • A - ACKNOWLEDGE OTHER PERSPECTIVES (effective examples: I understand that… I see your point that… What I think you are saying is…)
  • R - REFRAME IN POSITIVE, CONSTRUCTIVE TERMS (effective examples: I think it's great when… I really appreciate it when… It would be so wonderful if…)
This "I HEAR you"-framework combines actively acknowledging the other person's perspective with presenting your own view in a friendly, humble and positive way.

Do you think that training staff and managers in using this kind of language could be a useful element in fostering a culture of appreciating disagreement and debate, open mindedness, organizational learning and innovation? And could it contribute to helping managers to act more like a coach or mediator?

Reference: Minson A.J. and Gino F., "Managing a Polarized Workforce", HBR Mar-Apr 2022, pp. 62-71.
 

Rating

 
1
Gregory Johnson
Coach, United States
 

I 'HEAR' You!!!!

Great information for someone like myself that is ...

 
1
Maurice Hogarth
Consultant, United Kingdom
 

Listening by HEAR

I was told, or read somewhere, last century... Tha...

 
1
Helen Strong
Business Consultant, South Africa
 

Hearing Needs More than Ears!

@Jaap de Jonge: You are so right. When coaching / ...

   

More on Active Listening:
Summary
Discuss
Listening Brings Success in People Management
Tips to Improve your Assertiveness
Nonviolent Communication
👀I HEAR You
Listening Skills for Managers
8 Types of Poor Listeners
4 Levels of Listening
Demonstrating How Difficult Good Listening Is | Distortion Exercise
Tips on the HOW of Active Listening
Beware of the Power of the Influence of Speakers
Good Listening is Welcoming the Richness of the Sharing
Listening Includes Non-Verbal Communication As Well !
Listening Does not Equal Hearing!
What Politics can Teach us About Listening
WHEN To Be a Good Listener?
Be Careful With Interpreting What is Said
Dialogue Communication Network
Obstacles to Active Listening
Often the one who listens looses...
Active Listening is 2-way
Good Listening Allows for a Good Response
Real Life Example of Active Listening
Comprehend, Retain and Respond is Crucial to Learn
Active Listening is a Key International Competence
Can Active Listening Make you Lonely?
Is Active Listening the Opposite of Selective Listening?
Quotes on Active Listening
Special Interest Group

Do you have a keen interest in Active Listening? Become our SIG Leader

Active Listening
Knowledge Center



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
© 2022 12manage - The Executive Fast Track. V15.8 - Last updated: 4-12-2022. All names ™ of their owners.