Good listening makes for good management. Studies have shown that regarding communication activities, humans use listening skills (45%) more than talking (30%) reading (16%) and writing (9%). So why does it seem that everyone talks so much!? Since our brain moves four times faster than our mouth the urge is to talk to attempt to keep up with the internal activity. So temporarily stifling our brain waves to listen requires a considerable amount of self control.
In management, mastery of listening skills can turn a mediocre manager into a good one and a good manager into a great one. I think that is because people remember how they feel after they talk with us. And if they feel happy, complete, validated, appreciated, excited, or gratified chances are it's because they've been listened to. And when your employees, customers and suppliers feel like they've been heard, they're going to want to keep working with and for you.
Here are some thoughts on practicing gentle ears:
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