Dr Robin C Hesler, Canada
Many people confuse listening with hearing. One can hear but not listen.
Listening is a critical component of effective communication. When people listen they start to use critical thinking skills by examining what was said and testing it against their beliefs and perceptions as heard and was understood.
Good statement and yes, people today are more into themselves than ever and will lose out. This will cost organizations a lot of money because of the work that has to be done to correct things and put them into risk.