Actions for a Successful 360 Feedback
Alison Wheatly, Member
360 feedback can be a very powerful experience, and in my view it's indeed important that this is a positive power
, rather than a negative one. To create the right conditions for success my top four tips would be:
1. GO THROUGH THE PROFILE WITH THE CLIENT, rather than have them read through it beforehand. This could be face to face or via call/online chat. This helps to make sure they take the feedback in an appropriate way.
2. BE PREPARED. Make sure you are familiar with the profile beforehand so you can anticipate reactions to statements and scores.
3. Always TURN THE DISCUSSION INTO ACTION to end in a positive way. What can the client do to build on their strengths? What can they do differently where they are not making the impact they want?
4. And finally, BE RESPECTFUL. It's a privilege to be trusted to share such personal information about a client.