Zero Defects

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What is Zero Defects? Meaning.

Zero Defects is a motivational program designed to improve equality and encourage error-free performance by appealing to the individual employee’s pride of workmanship.

It is a performance standard methodology and quality philosophy invented by Philip B. Crosby that states if people commit themselves to watching details and avoiding errors, they can move closer to the goal of zero.

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The conceptual development of Zero Defects started the Quality Revolution of the 80's. In fact, quite a few of the quali (...)

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Compare with: Six Sigma  |  World Class Manufacturing  |  Total Productive Maintenance

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