Zero Defects

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Description of Zero Defects. Explanation.


Definition Zero Defects. Description.

Zero Defects is a motivational program designed to improve equality and encourage error-free performance by appealing to the individual employee’s pride of workmanship.

It is a performance standard methodology and quality philosophy invented by Philip B. Crosby that states if people commit themselves to watching details and avoiding errors, they can move closer to the goal of zero.

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Compare with: Six Sigma  |  World Class Manufacturing  |  Total Productive Maintenance

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