What is the 5 P's Model? Description
The 5 P's Model from Dr. Mildred Golden Pryor, J. Chris White, and Dr.
Leslie A. Toombs is a Strategic Management model which requires the alignment
of 5 variables to improve organizations and their operations: Purpose, Principles,
Processes, People, and Performance.
- Purpose involves all the elements that constitute the intention
of the organization. This includes the organization's
goals and objectives, and strategies.
- Principles are the guiding philosophies, assumptions, or attitudes
about how the organization should operate and how it should conduct its
business. This variable includes the integrity base, ethics, and core values
to which employees are expected to make a commitment when they are hired.
- Processes are the organizational structures, systems, and procedures
that are used to make the products or perform the services that the organization
provides, as well as the infrastructure and rules that support these systems
- People are the individuals (and teams of people) who perform
work that is consistent with the Principles and Processes of an organization
to achieve its Purpose. They are the active components who accomplish work
- Performance encompasses all the metrics, measurements, and expected
results that indicate the status of the organization, and are used as criteria
for decision making. Performance results are fed back into the strategic
management process to provide a means of feedback and control.
For an organization to be efficient and effective, socio-technical organizational
theories suggest that all of the 5 variables must be aligned. So that they
support and reinforce each other. Incongruence or incompatibility among the
variables expends unnecessary time, energy and money. Also it can lead to
high levels of frustration, feelings of helplessness, and dissatisfaction
for employees. The 5 variables exist in all organizations.
Origin of the 5 P's Model. History
The 5 P's Model was developed by Pryor, Toombs, and White for their book,
Strategic Quality Management and for use at their respective places of employment.
The originators of the 5 P's Model studied under
Dr. W. Edwards Deming, Dr. Joseph Juran,
Dr. Peter Senge, and other
well known experts.
Usage of the 5 P's Model. Applications
Steps in the 5 P's Model. Process
The following steps are a simplified description. See the Strategic Quality
Management book for details.
- For PURPOSE:
- For PRINCIPLES: use a team to develop core values.
- For PROCESSES:
- List all processes.
- Document the processes using flowcharts, process maps and/or checklists.
- List process owners. If owners are not identified, designate process
owners who will do the process documentation and improvement.
- For PEOPLE:
- Determine the extent to which people are empowered, teams are in place.
- What is the level of self direction in teams.
- What training is needed.
- Other things that relate to employees.
- For PERFORMANCE:
- Identify what measurements are in place/should be in place
- Establish key performance indicators (KPI's)
- Set up a metrics system with targets for improvement.
- Track KPI's over time.
Strengths of the 5 P's Model. Benefits
- The 5 P's Model can be used at the corporate level and throughout every
level of the organization.
- The 5 P's Model is applicable to all types and sizes of organizations.
- The 5 P's Model can be applied along with a variety of other leadership
and management theories, concepts, and tools.
- The 5 P's Model is timeless. It will not become "out of date" just because
other theories are introduced.
Limitations of the 5 P's Model. Disadvantages
Book: Dr. Mildred
Golden Pryor, J. Chris White, and Dr. Leslie A. Toombs - Strategic Quality
Management, A Strategic Systems Approach to Continuous Improvement -
5 Ps Model Special Interest Group
Compare with the 5 P's Model:
Ashridge Mission Model
| 7-S Framework |
| Strategic Intent
| 4 P's Model |
Five Disciplines |
Return to Management Hub: Change & Organization | Strategy
| Supply Chain & Quality
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