Focus Group

Knowledge Center

Summary, forum, best practices, expert tips and information sources.

22 items • 52.329 visits



Focus GroupDefinition Focus Group? Meaning.

A Focus Group is a qualitative research method in marketing. A focus group consists of a carefully selected representative range of people who discuss and provide feedback about aspects of a product, service, issue, idea or advertisement. The group is 'focused' in the sense that it involves some kind of collective activity.

Focus Group interviews were first described in 1946 by Robert K. Merton and Kendall and first initiated by Merton in the Bureau of Applied Social Science in 1987. The use of Focus Groups has become widespread in qualitative marketing research. Its powerful ability to describe or predict market acceptance, consumption behavior or customer satisfaction made Focus Groups a valuable marketing tool.

In practice a researcher puts together a group of people, usually ranging from 8 to 12, who represent potential or actual customers of a product or a service. For example a toothpaste, a political party or a TV program. The Focus Group freely talks about the needs for the product,  advantages and disadvantages, features (packaging, concept, target, advertisement, social implications, etc…) and characteristics implied in the Product Management. It is common to use a facilitator who helps the group to stay focused on the topic.

The purpose is to explore all sides of a product from a customer perspective or a perspective which is at least different from the one of the management. This can then be used to determine the optimal Marketing Mix.

There are 2 main types of Focus Groups:

  1. Exploratory Focus Group: used to explore a new issue, to generate hypotheses, especially used in pilot project testing. Compare: Exploratory Factor Analysis.
  2. Phenomenological Focus Group: try to understand the experiences of the group members; particularly used with groups of consumers, potential customers and opinion leaders.

Additionally, many more Focus Group Types are used such as:

  • Two-sided Focus Groups, one group observes the other and reports interactions.
  • Dueling Focus Groups, the 2 groups and facilitators take opposite positions regarding the topic. Compare: Six Thinking Hats.
  • Mini Focus Group, group is composed of 4 to 5 members rather than 8 to 12.
  • Online Focus Group, via the internet.
  • Tele-focus Group, by telephone.

Focus groups explicitly make use of group interaction. Alternatives to focus groups include the Delphi Method, Brainstorming, Synectics and De Bono's Six Thinking Hats.

Care must be taken when working with Focus Groups to avoid group conformance and conflict avoidance (Groupthink, Spiral of Silence) and any forms of Cognitive Bias which may lead to poor, incorrect, one-sided or subjective results.

Special Interest Group

Focus Groups Special Interest Group.

Special Interest Group (36 members)


Forum about Focus Groups. Below you can ask a question about this topic, share your experiences, report a new development, or explain something.

Start a new topic about Focus Groups


Averaging the Results of a Focus Group
Averaging could bring a better quantitative ouput, if a focus group is used. Additionally when the score is unbalanced there will be a clear suspicion that one of the group members did a shalow job, t...
🔥 NEW Focus Group - Advice Needed About the First Question
I am planning a series of focus groups to collect information about the behaviours and understanding of concepts related to sustainability and change. My biggest stumbling block is the first question ...
MaxDiff: Determining what Customers Value Most
MaxDiff (Maximum Difference Scaling) is a statistical method created by Jordan Louviere in 1987. Survey respondents (e.g. potential clients) are shown a set of the possible items (preferences) and are...

Best Practices

The best, top-rated topics about Focus Groups. Here you will find the most valuable ideas and practical suggestions.

🥇 When NOT to use Focus Groups - Limitations
You should not use Focus Groups when quantitative information is needed (when you want to know the percentage of people who will buy a product or vote for some candidate). The small size of focus grou...

Expert Tips

Advanced insights about Focus Groups. Here you will find professional advices by experts.

How to Design Experiments to Support Decision-making on Strategic Innovations

Strategic Innovation, Strategic Decision-making, Strategic Experimenting, Experiments, Strategic Testing, Innovation Tes
The probability of success of a major innovation is difficult to assess. Statistics and other datasets only provide info...

The Role of Diversity in Personal Traits on Innovation and Innovativeness

Innovation, Increasing Organizational Innovativeness
New research by Hewlett, Marshall and Sherbin proves that diversity (of personal and team traits) drives innovation and ...

Designing Complex Products or Systems Through Early User Involvement

Design Thinking, Disruptive Innovation, Blue Ocean Strategy, Introducing Complex Systems, Co-Creation
Today, organizations are increasingly developing and designing new and complex products or systems. In other words, the ...
Information Sources

Various sources of information regarding Focus Groups. Here you will find powerpoints, videos, news, etc. to use in your own lectures and workshops.

Conducting and Analyzing Focus Group Discussions

Focus Groups, Focus Group Moderation, Qualitative Data Collection, Marketing Research
Presentation specifically emphasizing on focus groups, including the following sections: 1. What is a Focus Group? 2. ...

Marketing Research: Introduction and Techniques

Marketing Research, Qualitative Marketing Research Methods, Research Experiments
This presentation provides an overview of Marketing research and its techniques, including focus groups. The presentatio...

Research Links

Jump to further research sources regarding Focus Groups.








Compare with: Brainstorming  |  Six Thinking Hats  |  Delphi MethodSERVQUAL  |  Marketing Mix  |  Extended Marketing Mix  |  Customer Satisfaction Model  |  Quality Function Deployment

Special Interest Group

Do you know a lot about Focus Groups? Become our SIG Leader and gain worldwide recognition as an expert.


Return to Management Hub: Communication & Skills  |  Marketing & Sales

More on Management  |  Return to Management Dictionary


This ends our Focus Group summary and forum.

About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
© 2023 12manage - The Executive Fast Track. V16.1 - Last updated: 5-6-2023. All names ™ of their owners.