Human Resource Management Roles

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What are the Human Resource Management Roles? Meaning.

In an attempt to classify HR managers into categories, Lengnick-Hall and Lengnick-Hall (2003) distinguish the following Human Resource Management Roles:

  1. Human Capital Steward. Acts as a guide and facilitator in partnership with employees with the aim of achieving the highest return possible on a company’s human capital investments. Compare: Skandia Navigator

  2. Knowledge Facilitator. Facilitates both knowledge capital (held in explicit and implicit sources) and knowledge flows. Compare: Knowledge Management (Collison & Parcell)

  3. Relationship Builder. Manages relationships between individuals and groups both internal and external to the organization to enhance social capital across the total value chain. Compare: Dimensions of Relational Work

  4. Rapid Deployment Specialist. Takes responsibility for the development of flexible human capital resources with an emphasis on adaptability, tolerance
    and capacity to learn. Compare: Appreciative Inquiry

HR Competences (Human Resource Competency Study at the University of Michigan Business School)

Dave Ulrich distinguished between 4 other HR philosophies:

  1. Strategic Partner. HR must ensure that its practices, processes, and policies complement the overall organizational strategy. It needs to develop a capacity to execute that strategy. HR must minimize the time it takes to implement the strategy.

  2. Change Agent. All organizations change. In recent years the rate of change has increased dramatically, due in part to the globalization of the economy and enhancements in communication (e.g. the Internet). The HR role is to facilitate that change in organizations. This includes modeling change to other departments, advocating change across the entire organization, resolving issues that arise from change, and institutionalizing change by implementing efficient and flexible processes.

  3. Administrative Expert. This is the role to which HR dedicates most of its time, and rightfully so. This role involves HR infrastructure, such as recruiting, hiring, compensating, rewarding and disciplining, training, recordkeeping, and terminating, and any other process that involves people. HR must ensure that these processes are efficient and optimized, which requires tracking, monitoring, and continuously improving. "You have to deliver on the basics," says Ulrich, "because it is much easier to change when there is confidence in the infrastructure."

  4. Employee Champion. This too is a traditional HR role, similar to 'employee advocate.' To be employee champions, HR must know the employees well and spend time meeting with and listening to employees. HR must promote communication, which can include employee surveys, employee suggestion programs, all-employee meetings, on-going communication of business status, and any other program that can make employees feel part of the team and dedicated to customer service. This role also includes ensuring that employees who are having problems get a fair hearing.

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Human Resource Management Roles Special Interest Group.

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Forum about Human Resource Management Roles. Below you can ask a question about this topic, share your experiences, report a new development, or explain something.

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topic Aligning the HR Strategy with Overall Strategy
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topic Should HR Be Split Up?
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topic How Should HR Deal with International Differences in Payments for Jobs?
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topic General and Specific HR Strategies
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topic Happy New Year 2020
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topic Managers and Positions Excluded from Union Jobs
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topic Celebrating a Diverse Holiday Season
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topic Role of Human Resource Management in Public Sector
Is there any link between HRM practices and organizational performance in the public sector? I doubt if strategic Human Resource Management approach brings significant performance in the public sector...
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topic Strategic Importance of Human Resources Planning?
I'd like to critically discuss the strategic importance of human resources planning. Is HR planning indeed of any of strategic importance? Why (not)? Please help....
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topic European and American Model of Managing Human Resources
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topic Differing HR Practices for Standard and Contingent Employees
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topic What is the HR Matrix?
Hi, can anybody kindly tell me what is the HR matrix? I have been asked by an interviewer about this and I know nothing related to this topic. Thanks with regards....
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🥇 Role Human Resource Management in Globalisation
Any idea what is the role of Human Resource Management in meeting strategic challenges posed by globalisation? Thanks....
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🥈 Is HR Really Viewed as a Strategic Partner?
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🥉 Steps in Developing HRM Strategy
Step 1: Get the 'big picture' - understand your business strategy. * Highlight the key driving forces of your business. What are they? e.g. technology, distribution, competition, the markets. * Wha...
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topic Crisis! What Alternatives can HR offer for Downsizing or Reducing Payroll Salaries?
In times of crisis, companies make difficult HR decisions and often choose between downsizing or reducing payroll salaries, but really what is the best option? Are there other alternatives that can he...
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topic HR Strategy: Getting Everyone On-Board
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topic Workforce Model of Organizational Development
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topic HR 2020 - a New Vision
Hi everyone, I encourage you to look ahead to the year 2020. What do you see as the challenges and priorities for your HR Organization? In the last 20 years, we have seen a multitude of challenges. In...
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topic The Integrative Model of Human Resource Strategy Formulation
The Integrative Model of Human Resource Strategy attempts to establish a true integration between the corporation's overall strategy, the HR strategy, and certain operational systems. The model is der...
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topic What is Entrepreneurial HR?
I am very interested in getting the views of others on Entrepreneurial HR, which allows HR professionals to relate to the daily operations of the organization. In this form, HR activities affect Retu...
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topic What is the Most Important HRM Role? Why?
Ulrich defines a HR manager's 4 key roles as: being a strategic partner, change agent, employee champion and administrative expert. Which is in your opinion the most important role of these 4 for a H...
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topic What Parameters Determine the Best Organizational Model for HR?
I have worked in a number of organizations. The way the HR function and activities were organized was quite different. 1. CENTRALIZED. The most effective in terms of the number of HR positions was a ...
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topic The Role of the Chief Human Resources Officer in the Boardroom
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topic Employee Grievances Redressal
What is the need for employee grievances redressal? What is it's importance and how is it done? When should it be done?...
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topic Key Sections of an Employee Handbook
I have been told that an effective employee handbook is important for an organization to manage staff and enable leaders to provide effective leadership. What are the key sections and activities found...
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topic Most Comprehensive Human Resource Management Model
Hi, I would like to know which is the most comprehensive Human Resource Management model? Is it the congruence, transformation, strategic HR etc? What aspects are the current models not addressing?...
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topic Recruitment - Attracting Best Applicants
What is the most effective way in attracting highly-qualified applicants? There are lots of ways to attract applicants, but what do you think is the best one?...
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Expert Tips

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4 Changes in HR Roles and HR Responsibilities Due to Agility

Recruitment, Job Definition, Performance Evaluation, Leadership Development
When an organization is going Agile, it requires different ways of talent management to facilitate its transformation. I...
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Strategic HRM: Human Resources as a Strategic Partner

Human Resource Management, Strategy, Value Creation
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Introduction into the outsourcing of HR, including the following sections: 1. Current HR status? 2. What is happening ...

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Globalization, Global Human Resource Management, International HRM
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Improving HR Processes: The HPWS Model

HRM, HRD, Human Resources Management, Employee Commitment
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Employee Harassment, Employee Discrimination, Sexual Harassment, Workplace Harassment, Workplace Discrimination
Presentation about unsafe and unfriendly workplaces, that includes characteristics and the practices to minimize them. T...

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Presentation about Human Resources, thereby focusing on the changing environment that in turn changes the nature Human R...

International Human Resource Management

Human Resource Management, Globalization, HR in Multinationals
Presentation about HRM in an increasingly globalized environment. The presentation includes the following sections: 1. ...

Work-Family Conflicts and Work-Life Policies

Performance Management, Work-Life Balance, HR, Programs
This presentation is about Work-Family Conflicts and Employee Performance. The presentation includes the following secti...

Jack Welch's Vision on the Role of HR and HR Leaders

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Fatigue Management, Human Resource Management, Absenteeism, Two Factor Theory, Commitment
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Compare with: Personnel Management Types  |  Bridging Epistemologies  |  SECI model  |  Organizational Learning  |  Organizational Memory  |  Action Learning  |  Changing Organization Cultures  |  Coaching

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