Human Resource Management Roles

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Description of Human Resource Management Roles. Explanation.


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Definition Human Resource Management Roles. Description.

In an attempt to classify HR managers into categories, Lengnick-Hall and Lengnick-Hall (2003) distinguish the following Human Resource Management Roles:

  1. Human Capital Steward. Acts as a guide and facilitator in partnership with employees with the aim of achieving the highest return possible on a company’s human capital investments. Compare: Skandia Navigator

  2. Knowledge Facilitator. Facilitates both knowledge capital (held in explicit and implicit sources) and knowledge flows. Compare: Knowledge Management (Collison & Parcell)

  3. Relationship Builder. Manages relationships between individuals and groups both internal and external to the organization to enhance social capital across the total value chain. Compare: Dimensions of Relational Work

  4. Rapid Deployment Specialist. Takes responsibility for the development of flexible human capital resources with an emphasis on adaptability, tolerance
    and capacity to learn. Compare: Appreciative Inquiry

HR Competences (Human Resource Competency Study at the University of Michigan Business School)

Dave Ulrich distinguished between 4 other HR philosophies:

  1. Strategic Partner. HR must ensure that its practices, processes, and policies complement the overall organizational strategy. It needs to develop a capacity to execute that strategy. HR must minimize the time it takes to implement the strategy.

  2. Change Agent. All organizations change. In recent years the rate of change has increased dramatically, due in part to the globalization of the economy and enhancements in communication (e.g. the Internet). The HR role is to facilitate that change in organizations. This includes modeling change to other departments, advocating change across the entire organization, resolving issues that arise from change, and institutionalizing change by implementing efficient and flexible processes.

  3. Administrative Expert. This is the role to which HR dedicates most of its time, and rightfully so. This role involves HR infrastructure, such as recruiting, hiring, compensating, rewarding and disciplining, training, recordkeeping, and terminating, and any other process that involves people. HR must ensure that these processes are efficient and optimized, which requires tracking, monitoring, and continuously improving. "You have to deliver on the basics," says Ulrich, "because it is much easier to change when there is confidence in the infrastructure."

  4. Employee Champion. This too is a traditional HR role, similar to 'employee advocate.' To be employee champions, HR must know the employees well and spend time meeting with and listening to employees. HR must promote communication, which can include employee surveys, employee suggestion programs, all-employee meetings, on-going communication of business status, and any other program that can make employees feel part of the team and dedicated to customer service. This role also includes ensuring that employees who are having problems get a fair hearing.

Human Resource Management Roles Forum
  How Should HR Deal with International Differences in Payments for Jobs?
Should people in one country be paid the same rate of pay as people in another country for doing the same work? What happens when the jobs are in two separate countries (i.e. Mexico and the USA, Japan and China, etc.)? I know global pay equity is pro...
  How Does HR Deal with Mental Health Issues
For most of history, HR has tended to avoid or ignore employees with mental health issues. HR will react to these individuals when they become a problem employee. Statistically, 20% of all adults will have a mental health event in their lifetime. If ...
  HR 2020 - a New Vision
Hi everyone, I encourage you to look ahead to the year 2020. What do you see as the challenges and priorities for your HR Organization? In the last 20 years, we have seen a multitude of challenges. In HR, "challenges will tax our collective abilities...
  Role of Human Resource Management in Public Sector
Is there any link between HRM practices and organizational performance in the public sector? I doubt if strategic Human Resource Management approach brings significant performance in the public sector....
  The Role of the Chief Human Resources Officer in the Boardroom
A Corporate HR Officer (CHRO) used to be relatively unimportant in terms of influencing decision-making compared to other C-suite functions ( such as the CEO,  
  Recruitment - Attracting Best Applicants
What is the most effective way in attracting highly-qualified applicants? There are lots of ways to attract applicants, but what do you think is the best one?...
  Differing HR Practices for Standard and Contingent Employees
A common way to differentiate the workforce is by making a distinction between standard and contingent employees:
- Standard Employees are those employees who work for an organization on a permanent...
  Should HR Be Split Up?
Business speaker Ram Charan (2014) argues that most Chief Human Resources Officers (CHROs) are process-oriented generalists and their expertise is in personnel benefits, compensation and labor relations. They are focused on internal matters such as e...
  What Parameters Determine the Best Organizational Model for HR?
  The Impact of HR Self-service Models on HRM Roles
Social media and new technology are changing how HR professionals deliver transactional HR services. These changes in HR services also allow executives, line managers, employees, and others to fulfill their own needs through self-serve operations.
  What is Entrepreneurial HR?
I am very interested in getting the views of others on Entrepreneurial HR, which allows HR professionals to relate to the daily operations of the organization.
In this form, HR activities affect Return On Investment (ROI). In my opinion, ...
  What is the HR Matrix?
Hi, can anybody kindly tell me what is the HR matrix? I have been asked by an interviewer about this and I know nothing related to this topic.
Thanks with regards....
  Most Comprehensive Human Resource Management Model
Hi, I would like to know which is the most comprehensive Human Resource Management model? Is it the congruence, transformation, strategic HR etc? What aspects are the current models not addressing?...
  Key Sections of an Employee Handbook
I have been told that an effective employee handbook is important for an organization to manage staff and enable leaders to provide effective leadership. What are the key sections and activities found in an effective employee handbook?...
  Aligning the HR Strategy with Overall Strategy
How do you align the HR strategy with the overall corporate strategy in order to achieve the set goals?...
  What is the Most Important HRM Role? Why?
Ulrich defines a HR manager's 4 key roles as: being a strategic partner, change agent, employee champion and administrative expert.
Which is in your opinion the most important role of these 4 for a HR manager in today's times and why? Thanks for...

Human Resource Management Roles Special Interest Group

Special Interest Group


Best Practices - Human Resource Management Roles Premium
  HR Strategy: Getting Everyone On-Board
HR strategy and the business strategy must be totally integrated. (Kearns, 2008). Employees have to know and understand the vision of the business and believe they are somehow benefiting beyond just receiving a paycheck. The HR department must provid...
  Workforce Model of Organizational Development
The Workforce Model Of Organizational Development (Workforce MOOD) enables a review of an organization's workforce. The Workforce MOOD identifies a phased 12-step framework that can be used to review an organization. The model may be viewed as circul...
  Is HR Really Viewed as a Strategic Partner?
HR is no more considered as a back office, mundane job. It is now believed to form an integral and important part of any company. Right. But how true is that? Did indeed the view of people towards HR really change or is there deep down still a feelin...
  Crisis! What Alternatives can HR offer for Downsizing or Reducing Payroll Salaries?
In times of crisis, companies make difficult HR decisions and often choose between downsizing or reducing payroll salaries, but really what is the best option? Are there other alternatives that can help a com...
  Steps in Developing HRM Strategy
Step 1: Get the 'big picture' - understand your business strategy.
* Highlight the key driving forces of your business. What are they? e.g. technology, distribution, competition, the markets.
* What are the implications of the drivi...
  Responsibilities of a HR Manager
What are the HR manager responsibilities? Please list all one by one... Thanks...

Expert Tips - Human Resource Management Roles Premium

Resources - Human Resource Management Roles Premium

Strategic HRM: Human Resources as a Strategic Partner

Presentation about Human Resources (HR). The presentation focuses on why and how HR can play a role in defining a company’s strategy and how HR can in...
Usage (application): Human Resource Management, Strategy, Value Creation

Introduction to HR Outsourcing

Introduction into the outsourcing of HR, including the following sections:
1. Current HR status?
2. What is happening to HR?
3. What to...
Usage (application): Human Resource Management Outsourcing, HR Outsourcing, HRM Outsourcing

Global HRM in a Globalized World

Presentation that introduces the concept of international HRM. The presentation includes he following sections:
1. Introduction
2. Drivers f...
Usage (application): Globalization, Global Human Resource Management, International HRM

Corporate Diversity and Inclusion

In this introduction video, top managers of Skanska share their vision on Diversity and Inclusion and the strategic importance of these concepts for t...
Usage (application): Cross Functional Team, Organizational Culture, Globalization, Organizational Change, HRM, Cultural Dimensions

Improving HR Processes: The HPWS Model

This presentation is about the concept of high performance work systems. The presentation includes the following sections:
1. HR alignment
Usage (application): HRM, HRD, Human Resources Management, Employee Commitment

Workforce Planning for Today

This presentation plays attention to workforce planning in the dynamic and ever-chaing environment in which we live today. The presentation focuses on...
Usage (application): Workforce Planning

Dealing with Harassment and Discrimination in Workplaces

Presentation about unsafe and unfriendly workplaces, that includes characteristics and the practices to minimize them. The presentation includes the f...
Usage (application): Employee Harassment, Employee Discrimination, Sexual Harassment, Workplace Harassment, Workplace Discrimination

Managing Employee Separation and Employee Retention

Presentation about the retention and separation of employees, including the following sections:
1. Learning Objectives
2. Strategic Employee...
Usage (application): Employee Turnover, Employee Retention, Employee Separation, Discipline, Layoffs, Dismissing, Employee Termination

The Changing Roles of HR and 7 Future Challenges for HR

Presentation about Human Resources, thereby focusing on the changing environment that in turn changes the nature Human Resources and proposes challeng...
Usage (application): Human Resource Management, HR Challenges, Future of HRM, HR Trends

International Human Resource Management

Presentation about HRM in an increasingly globalized environment. The presentation includes the following sections:
1. Agenda
2. Introductio...
Usage (application): Human Resource Management, Globalization, HR in Multinationals

HRM Issues in a Dynamic and Changing Environment

This presentation is about HRM being in such a dynamic environment. The presentation is an overview of the main challenges or issues HR is facing and ...
Usage (application): Human Resource Management

Work-Family Conflicts and Work-Life Policies

This presentation is about Work-Family Conflicts and Employee Performance. The presentation includes the following sections:
1. Learning Objectiv...
Usage (application): Performance Management, Work-Life Balance, HR, Programs

Jack Welch's Vision on the Role of HR and HR Leaders

According to Jack Welch HR is one of the two most important functions of a company, besides finance. HR is the driving force of making a winning team ...
Usage (application): Understanding the Role of HRM

Fatigue Management as Responsibility of Employer and Employee

This presentation elaborates on the management of fatigue and the management of it, and includes the following sections:
1. Training outline
Usage (application): Fatigue Management, Human Resource Management, Absenteeism, Two Factor Theory, Commitment


Human Resource Management Roles


Human Resource Management Roles


Human Resource Management Roles


Human Resource Management Roles

Compare with: Personnel Management Types  |  Bridging Epistemologies  |  SECI model  |  Organizational Learning  |  Organizational Memory  |  Action Learning  |  Changing Organization Cultures  |  Coaching

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