Human Resource Management Roles

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What are the Human Resource Management Roles? Meaning.

In an attempt to classify HR managers into categories, Lengnick-Hall and Lengnick-Hall (2003) distinguish the following Human Resource Management Roles:

  1. Human Capital Steward. Acts as a guide and facilitator in partnership with employees with the aim of achieving the highest return possible on a company’s human capital investments. Compare: Skandia Navigator

  2. Knowledge Facilitator. Facilitates both knowledge capital (held in explicit and implicit sources) and knowledge flows. Compare: Knowledge Management (Collison & Parcell)

  3. Relationship Builder. Manages relationships between individuals and groups both internal and external to the organization to enhance social capital across the total value chain. Compare: Dimensions of Relational Work

  4. Rapid Deployment Specialist. Takes responsibility for the development of flexible human capital resources with an emphasis on adaptability, tolerance
    and capacity to learn. Compare: Appreciative Inquiry

HR Competences (Human Resource Competency Study at the University of Michigan Business School)

Dave Ulrich distinguished between 4 other HR philosophies:

  1. Strategic Partner. HR must ensure that its practices, processes, and policies complement the overall organizational strategy. It needs to develop a capacity to execute that strategy. HR must minimize the time it takes to implement the strategy.

  2. Change Agent. All organizations change. In recent years the rate of change has increased dramatically, due in part to the globalization of the economy and enhancements in communication (e.g. the Internet). The HR role is to facilitate that change in organizations. This includes modeling change to other departments, advocating change across the entire organization, resolving issues that arise from change, and institutionalizing change by implementing efficient and flexible processes.

  3. Administrative Expert. This is the role to which HR dedicates most of its time, and rightfully so. This role involves HR infrastructure, such as recruiting, hiring, compensating, rewarding and disciplining, training, recordkeeping, and terminating, and any other process that involves people. HR must ensure that these processes are efficient and optimized, which requires tracking, monitoring, and continuously improving. "You have to deliver on the basics," says Ulrich, "because it is much easier to change when there is confidence in the infrastructure."

  4. Employee Champion. This too is a traditional HR role, similar to 'employee advocate.' To be employee champions, HR must know the employees well and spend time meeting with and listening to employees. HR must promote communication, which can include employee surveys, employee suggestion programs, all-employee meetings, on-going communication of business status, and any other program that can make employees feel part of the team and dedicated to customer service. This role also includes ensuring that employees who are having problems get a fair hearing.

Special Interest Group

Human Resource Management Roles Special Interest Group.

Special Interest Group (3613 members)


Forum about Human Resource Management Roles.

The Integrative Model of Human Resource Strategy Formulation
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5 reactions
Efficiency Factors of Human Resource Management
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General and Specific HR Strategies
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Best Practices

The top-rated discussion topics about Human Resource Management Roles. Here you will find the most valuable ideas and practical suggestions.

🥇 Role Human Resource Management in Globalisation
Any idea what is the role of Human Resource Management in meeting strategic challenges posed by globalisation? Thanks. (...)
3 reactions

🥈 Is HR Really Viewed as a Strategic Partner?
HR is no more considered as a back office, mundane job. It is now believed to form an integral and important part of any (...)
57 reactions

🥉 Steps in Developing HRM Strategy
Step 1: Get the 'big picture' - understand your business strategy. * Highlight the key driving forces of your business. (...)
2 reactions

Crisis! What Alternatives can HR offer for Downsizing or Reducing Payroll Salaries?
In times of crisis, companies make difficult HR decisions and often choose between or reducing payroll salaries, but re (...)
9 reactions

HR Strategy: Getting Everyone On-Board
HR strategy and the business strategy must be totally integrated. (Kearns, 2008). Employees have to know and understand (...)
28 reactions

Responsibilities of a HR Manager
What are the HR manager responsibilities? Please list all one by one... Thanks (...)
7 reactions

Workforce Model of Organizational Development
The Workforce Model Of Organizational Development (Workforce MOOD) enables a review of an organization's workforce. The (...)
5 reactions

HR 2020 - a New Vision
Hi everyone, I encourage you to look ahead to the year 2020. What do you see as the challenges and priorities for your H (...)
27 reactions

Dutch Strategic HRM Process Model
Following steps can be used to develop a strategic HRM plan and action plan (Source: Kouwenhoven, van Hooft en Hoeksema: (...)
0 reactions

What is Entrepreneurial HR?
I am very interested in getting the views of others on Entrepreneurial HR, which allows HR professionals to relate to th (...)
4 reactions

What is the Most Important HRM Role? Why?
Ulrich defines a HR manager's 4 key roles as: being a strategic partner, change agent, employee champion and administrat (...)
12 reactions

What Parameters Determine the Best Organizational Model for HR?
I have worked in a number of organizations. The way the HR function and activities were organized was quite different. (...)
23 reactions

The Role of the Chief Human Resources Officer in the Boardroom
A Corporate HR Officer (CHRO) used to be relatively unimportant in terms of influencing decision-making compared to othe (...)
40 reactions

Employee Grievances Redressal
What is the need for employee grievances redressal? What is it's importance and how is it done? When should it be done? (...)
3 reactions

Key Sections of an Employee Handbook
I have been told that an effective employee handbook is important for an organization to manage staff and enable leaders (...)
6 reactions

Competitive Advantage of HR
Though HRM is always seen as a necessary expense to organizations, it means more than that. It does not only imply the p (...)
1 reactions

Most Comprehensive Human Resource Management Model
Hi, I would like to know which is the most comprehensive Human Resource Management model? Is it the congruence, transfor (...)
11 reactions

Aligning the HR Strategy with Overall Strategy
How do you align the HR strategy with the overall corporate strategy in order to achieve the set goals? (...)
2 reactions

Recruitment - Attracting Best Applicants
What is the most effective way in attracting highly-qualified applicants? There are lots of ways to attract applicants, (...)
10 reactions

How Should HR Deal with International Differences in Payments for Jobs?
Should people in one country be paid the same rate of pay as people in another country for doing the same work? What hap (...)
1 reactions

Should HR Be Split Up?
Business speaker Ram Charan (2014) argues that most Chief Human Resources Officers (CHROs) are process-oriented generali (...)
12 reactions

Happy New Year 2020
To all members of the HR Special Interest Group: I wish you and your loved ones a very Happy New Year for 2020. Please m (...)
0 reactions

Seasons Greetings for 2019
Season greetings! I hope everyone has a great 2019. As HR leaders and knowledge professionals, I encourage you to activ (...)
1 reactions

How can HR Support Employees with Mental Health Issues?
For most of history, HR has tended to avoid or ignore employees with mental health issues. HR will react to these indivi (...)
2 reactions

Celebrating a Diverse Holiday Season
As the workforce becomes more diverse, organizations need to ensure they recognize the various cultures and groups to su (...)
2 reactions

Managers and Positions Excluded from Union Jobs
When does a position belong in management versus a Union? Many countries have legislative criteria on what positions wo (...)
1 reactions

Role of Human Resource Management in Public Sector
Is there any link between HRM practices and organizational performance in the public sector? I doubt if strategic Human (...)
2 reactions

The Impact of HR Self-service Models on HRM Roles
Social media and new technology are changing how HR professionals deliver transactional HR services. These changes in HR (...)
5 reactions

Strategic Importance of Human Resources Planning?
I'd like to critically discuss the strategic importance of human resources planning. Is HR planning indeed of any of str (...)
2 reactions

European and American Model of Managing Human Resources
Can anyone rescue me? I need to urgently find the European and American model of managing human resources. Appreciate s (...)
2 reactions

What is the HR Matrix?
Hi, can anybody kindly tell me what is the HR matrix? I have been asked by an interviewer about this and I know nothing (...)
3 reactions

Differing HR Practices for Standard and Contingent Employees
A common way to differentiate the workforce is by making a distinction between standard and contingent employees: - Sta (...)
2 reactions

Expert Tips

Advanced insights about Human Resource Management Roles. Here you will find professional advices by experts.

4 Changes in HR Roles and HR Responsibilities Due to Agility

Recruitment, Job Definition, Performance Evaluation, Leadership Development (...)
Information Sources

Various sources of information regarding Human Resource Management Roles. Here you will find powerpoints, videos, news, etc. to use in your own lectures and workshops.

Strategic HRM: Human Resources as a Strategic Partner

Human Resource Management, Strategy, Value Creation (...)

Introduction to HR Outsourcing

Human Resource Management Outsourcing, HR Outsourcing, HRM Outsourcing (...)

Global HRM in a Globalized World

Globalization, Global Human Resource Management, International HRM (...)

Corporate Diversity and Inclusion

Cross Functional Team, Organizational Culture, Globalization, Organizational Change, HRM, Cultural Dimensions (...)

Improving HR Processes: The HPWS Model

HRM, HRD, Human Resources Management, Employee Commitment (...)

Workforce Planning for Today

Workforce Planning (...)

Dealing with Harassment and Discrimination in Workplaces

Employee Harassment, Employee Discrimination, Sexual Harassment, Workplace Harassment, Workplace Discrimination (...)

Managing Employee Separation and Employee Retention

Employee Turnover, Employee Retention, Employee Separation, Discipline, Layoffs, Dismissing, Employee Termination (...)

The Changing Roles of HR and 7 Future Challenges for HR

Human Resource Management, HR Challenges, Future of HRM, HR Trends (...)

International Human Resource Management

Human Resource Management, Globalization, HR in Multinationals (...)

HRM Issues in a Dynamic and Changing Environment

Human Resource Management (...)

Work-Family Conflicts and Work-Life Policies

Performance Management, Work-Life Balance, HR, Programs (...)

Jack Welch's Vision on the Role of HR and HR Leaders

Understanding the Role of HRM (...)

Fatigue Management as Responsibility of Employer and Employee

Fatigue Management, Human Resource Management, Absenteeism, Two Factor Theory, Commitment (...)

Compare with: Personnel Management Types  |  Bridging Epistemologies  |  SECI model  |  Organizational Learning  |  Organizational Memory  |  Action Learning  |  Changing Organization Cultures  |  Coaching

Special Interest Group Leader
David Wilson
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