Hospitality Management

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Summary
Hospitality industries

What is Hospitality Management? Meaning.

Hospitality Management (HM) is the specialized field of management services within the hospitality services industry.

'Hospitality industry' is an umbrella term that includes the following 6 segments and types of services companies:

  • LODGING: Hotels, Motels, Hostels, B&Bs, Resorts, Campings, etc.
  • FOOD SERVICES: Restaurants, Catering Companies, etc.
  • TRAVEL: Air Lines, Cruise Lines, Rail Services, Car Rentals, etc.
  • TOURISM: Travel Agencies, Tour Operators, Visitor Centers, etc.
  • SPORTS: Arenas, Country Clubs, Sport Clubs, etc.
  • ENTERTAINMENT: Cinemas, Theaters, Amusement Parks, Theme Parks, Festivals, Ceremonies, Parties, Concerts, Convention Centers, etc.

Characteristics of hospitality businesses

The above mentioned companies have some common traits:

  • The 'product' normally is a service
  • The services provided are typically:
    • Personal
    • Perishable - the probability of the service ceasing to exist or becoming unusable within a limited amount of time
    • Intangible - the state of being abstract, impossible to touch
    • Changeable - the condition of being subject to change or alteration
  • Because they're always dealing with customers in a personal way, employees and managers typically require:
    • A service-oriented attitude (authenticity, professionalism and actual concern for the happiness and well-being of customers)
    • Excellent communication skills
    • Superb service skills
    • Flexibility

Studying Hospitality Management

Core subject areas in the HM curriculum include accounting, administration, finance, information systems, marketing, human resources, public relations, business strategy as well as specialized topics in the various areas of hospitality business.


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Examples of Core Competencies for Hospitality and Tourism?
What examples of core competencies can be seen from a hospitality and tourism perspective, based on Hamel's and Prahalad (...)
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2 comments
Factors Influencing Complaint Behaviour in Hospitality Industry
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4
 
3 comments
🔥 NEW Strategic Advice for Tour Operators in the Midst of the Covid-19 Crisis
At the wake of the global pandemic, planes were packed, most hotels were closed, touristic sites and even national parks (...)
3
 
The Impact of Tourism on Economic Development
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3
 
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Tourism Marketing
WHAT IS TOURISM MARKETING? DEFINITION
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Today’s Hotel Management Systems
10 years ago, HM was completely different from the situation today. Technology changed everything (...)
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1 comments
How to Apply the Main Marketing Tools in Tourism
In the theory and practice of marketing there are a number of marketing methods, tools and technologies widely used by s (...)
2
 
Revival of the Human Factor in Hospitality
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Theories and Models Used to Measure Performance Management in Hospitality Industry
I would like to gain some ideas on models and theories that can be used to measure the performance management in hotels. (...)
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First Introduction to HM in Tourism Sector

HM, Tourism Industry, Tourism Sector
Presentation about Hospitality, thereby focusing especially on the industry sector 'tourism'. The presentation includes (...)

HM In-depth

HM, Hospitality Industry
This extensive presentation focuses on the hospitality industry and discusses the 2 main activities within hospitality m (...)

Introduction to Services Marketing

Services Marketing, Service Sector Marketing, Hospitality Services
This presentation is about marketing in the services sector, emphasizing the travel and tourism sectors. It includes the (...)

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Compare with: Customer Relationship Management  |  Relationship Marketing  |  Customer Experience Management  |  Customer Loyalty  |  Customer Satisfaction model  |  Johari Window  |  SERVQUAL  |  Extended Marketing Mix


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