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What is Hospitality Management? Meaning.

Hospitality Management (HM) is the specialized field of management services within the hospitality services industry.

'Hospitality industry' is an umbrella term that includes the following 6 segments and types of services companies:

LODGING: Hotels, Motels, Hostels, B&Bs, Resorts, Campings, etc.
FOOD SERVICES: Restaurants, Catering Companies, etc.
TRAVEL: Air Lines, Cruise Lines, Rail Services, Car Rentals, etc.
TOURISM: Travel Agencies, Tour Operators, Visitor Centers, etc.
SPORTS: Arenas, Country Clubs, Sport Clubs, etc.
ENTERTAINMENT: Cinemas, Theaters, Amusement Parks, Theme Parks, Festivals, Ceremonies, Parties, Concerts, Convention Centers, etc.

Characteristics of hospitality businesses

The above mentioned companies have some common traits:

The 'product' normally is a service
The services provided are typically:
- Personal
- Perishable - the probability of the service ceasing to exist or becoming unusable within a limited amount of time
- Intangible - the state of being abstract, impossible to touch
- Changeable - the condition of being subject to change or alteration
Because they're always dealing with customers in a personal way, employees and managers typically require:
- A service-oriented attitude (authenticity, professionalism and actual concern for the happiness and well-being of customers)
- Excellent communication skills
- Superb service skills
- Flexibility

Studying Hospitality Management

Core subject areas in the HM curriculum include accounting, administration, finance, information systems, marketing, human resources, public relations, business strategy as well as specialized topics in the various areas of hospitality business.

Hospitality Management Special Interest Group

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Forum about Hospitality Management

Discussions about Hospitality Management.

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	The Role of Social Media Marketing in the Tourism Industry In recent years, there has been a high and constantly growing interest by tourist companies in social media marketing, w (...)

🔥	NEW Strategic Advice for Tour Operators in the Midst of the Covid-19 Crisis At the wake of the global pandemic, planes were packed, most hotels were closed, touristic sites and even national parks (...)

Best Practices about Hospitality Management

Here you find the most valuable discussions from the past.

🥇	What Country has Optimal Clusters in Tourism? In what country do you think the tourism and hospitality industry is using Porter's diamond of national competitiveness (...)

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🥉	Factors Influencing Complaint Behaviour in Hospitality Industry I'm a student doing my dissertation on complaint behaviour in hotels. Can anyone please help me and suggest factors that (...)

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	Today’s Hotel Management Systems 10 years ago, hospitality management was completely different from the situation today. Technology changed everything (...)

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	Theories and Models Used to Measure Performance Management in Hospitality Industry I would like to gain some ideas on models and theories that can be used to measure the performance management in hotels. (...)

Expert Tips about Hospitality Management

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Information Sources about Hospitality Management

Here you will find powerpoints, videos, news, etc.

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