Hospitality Management

Knowledge Center

• About
• Home
• Dictionary
• Encyclopedia
• Question?
• Views

• Register
• Log in
• Help

• Change & Organization
• Communication & Skills
• Decision-making & Valuation
• Ethics & Responsibility
• Finance & Investing
• HRM
• Knowledge & Intangibles
• Leadership
• Marketing
• Program & Project
• Strategy
• Supply Chain & Quality

Description of Hospitality Management. Explanation.

Definition Hospitality Management. Description

Hospitality Management (HM) is the specialized field of management services within the hospitality services industry.

'Hospitality industry' is an umbrella term that includes the following 6 segments and types of services companies:

• LODGING: Hotels, Motels, Hostels, B&Bs, Resorts, Campings, etc.
• FOOD SERVICES: Restaurants, Catering Companies, etc.
• TRAVEL: Air Lines, Cruise Lines, Rail Services, Car Rentals, etc.
• TOURISM: Travel Agencies, Tour Operators, Visitor Centers, etc.
• SPORTS: Arenas, Country Clubs, Sport Clubs, etc.
• ENTERTAINMENT: Cinemas, Theaters, Amusement Parks, Theme Parks, Festivals, Ceremonies, Parties, Concerts, Convention Centers, etc.

Characteristics of hospitality businesses

The above mentioned companies have some common traits:

• The 'product' normally is a service
• The services provided are typically:
  • Personal
  • Perishable - the probability of the service ceasing to exist or becoming unusable within a limited amount of time
  • Intangible - the state of being abstract, impossible to touch
  • Changeable - the condition of being subject to change or alteration
• Because they're always dealing with customers in a personal way, employees and managers typically require:
  • A service-oriented attitude (authenticity, professionalism and actual concern for the happiness and well-being of customers)
  • Excellent communication skills
  • Superb service skills
  • Flexibility

Studying Hospitality Management

Core subject areas in the HM curriculum include accounting, administration, finance, information systems, marketing, human resources, public relations, business strategy as well as specialized topics in the various areas of hospitality business.

Hospitality Management Special Interest Group Special Interest Group (64 members)

Hospitality Management Forum   Recent topics   Revival of the Human Factor in Hospitality The hospitality industry is a powerhouse at the heart of several major world economies. In terms of its contribution to GDP it can rank alongside sect...           Factors Influencing Complaint Behaviour in Hospitality Industry I'm a student doing my dissertation on complaint behaviour in hotels. Can anyone please help me and suggest factors that are making customers complain...           Theories and Models Used to Measure Performance Management in Hospitality Industry I would like to gain some ideas on models and theories that can be used to measure the performance management in hotels. In fact I am doing my dissert...

Best Practices - Hospitality Management   What Country has Optimal Clusters in Tourism? In what country do you think the tourism and hospitality industry is using Porter's diamond of national competitiveness in an optimal way? Why?...           Examples of Core Competencies for Hospitality and Tourism? What examples of core competencies can be seen from a hospitality and tourism perspective, based on Hamel's and Prahalad's argument on 'core competenc...

Expert Tips - Hospitality Management Advance yourself in business administration and management

Resources - Hospitality Management First Introduction to Hospitality Management in Tourism Sector   Hospitality Management In-depth   Introduction to Services Marketing     News about Hospitality Management         Videos about Hospitality Management         Presentations about Hospitality Management         Books about Hospitality Management         More about Hospitality Management       Accelerate your management career

Compare with: Customer Relationship Management  |  Relationship Marketing  |  Customer Experience Management  |  Customer Loyalty  |  Customer Satisfaction model  |  Johari Window  |  SERVQUAL  |  Extended Marketing Mix

Return to Management Hub: Communication & Skills  |  Marketing  |  Supply Chain & Quality

More on Management  |  Return to Management Dictionary  | 

This ends our Hospitality Management summary and forum.