Hospitality Management

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Description of Hospitality Management. Explanation.

Definition Hospitality Management. Description

Hospitality Management (HM) is the specialized field of management services within the hospitality services industry.

'Hospitality industry' is an umbrella term that includes the following 6 segments and types of services companies:

• LODGING: Hotels, Motels, Hostels, B&Bs, Resorts, Campings, etc.
• FOOD SERVICES: Restaurants, Catering Companies, etc.
• TRAVEL: Air Lines, Cruise Lines, Rail Services, Car Rentals, etc.
• TOURISM: Travel Agencies, Tour Operators, Visitor Centers, etc.
• SPORTS: Arenas, Country Clubs, Sport Clubs, etc.
• ENTERTAINMENT: Cinemas, Theaters, Amusement Parks, Theme Parks, Festivals, Ceremonies, Parties, Concerts, Convention Centers, etc.

Characteristics of hospitality businesses

The above mentioned companies have some common traits:

• The 'product' normally is a service
• The services provided are typically:
  • Personal
  • Perishable - the probability of the service ceasing to exist or becoming unusable within a limited amount of time
  • Intangible - the state of being abstract, impossible to touch
  • Changeable - the condition of being subject to change or alteration
• Because they're always dealing with customers in a personal way, employees and managers typically require:
  • A service-oriented attitude (authenticity, professionalism and actual concern for the happiness and well-being of customers)
  • Excellent communication skills
  • Superb service skills
  • Flexibility

Studying Hospitality Management

Core subject areas in the HM curriculum include accounting, administration, finance, information systems, marketing, human resources, public relations, business strategy as well as specialized topics in the various areas of hospitality business.

Special Interest Group - Hospitality Management Special Interest Group (82 members)

Forum - Hospitality Management   In the forum section you will find recent discussions within this knowledge area.   What Country has Optimal Clusters in Tourism? In what country do you think the tourism and hospitality ind...           Examples of Core Competencies for Hospitality and Tourism? (2 reactions) What examples of core competencies can be seen from a hospit...           Revival of the Human Factor in Hospitality The hospitality industry is a powerhouse at the heart of sev...           Today’s Hotel Management Systems 10 years ago, hospitality management was completely differen...           Factors Influencing Complaint Behaviour in Hospitality Industry (1 reactions) I'm a student doing my dissertation on complaint behaviour i...           Theories and Models Used to Measure Performance Management in Hospitality Industry (3 reactions) I would like to gain some ideas on models and theories that ...

Best Practices - Hospitality Management In the best practices section you will find the best forum discussions within this knowledge area.

Expert Tips - Hospitality Management In the expert tips section you will find advices from experts within this knowledge area.

Resources - Hospitality Management In the Resources section you will find powerpoint presentations, micro-learning videos, articles, news items, etc. within this knowledge area. First Introduction to Hospitality Management in Tourism Sector Hospitality Management, Tourism Industry, Tourism Sector...   Hospitality Management In-depth Hospitality Management, Hospitality Industry...   Introduction to Services Marketing Services Marketing, Service Sector Marketing, Hospitality Services...     News about Hospitality Management         Videos about Hospitality Management         Presentations about Hospitality Management         Books about Hospitality Management         More about Hospitality Management

Compare with: Customer Relationship Management  |  Relationship Marketing  |  Customer Experience Management  |  Customer Loyalty  |  Customer Satisfaction model  |  Johari Window  |  SERVQUAL  |  Extended Marketing Mix

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This ends our Hospitality Management summary and forum.