Definition Hospitality Management. Description
Hospitality Management (HM) is the specialized field of management services within the hospitality services industry.
'Hospitality industry' is an umbrella term that includes the following 6 segments and types of services companies:
- LODGING: Hotels, Motels, Hostels, B&Bs, Resorts, Campings, etc.
- FOOD SERVICES: Restaurants, Catering Companies, etc.
- TRAVEL: Air Lines, Cruise Lines, Rail Services, Car Rentals, etc.
- TOURISM: Travel Agencies, Tour Operators, Visitor Centers, etc.
- SPORTS: Arenas, Country Clubs, Sport Clubs, etc.
- ENTERTAINMENT: Cinemas, Theaters, Amusement Parks, Theme Parks, Festivals, Ceremonies, Parties, Concerts, Convention Centers, etc.
Characteristics of hospitality businesses
The above mentioned companies have some common traits:
- The 'product' normally is a service
- The services provided are typically:
- Personal
- Perishable - the probability of the service ceasing to exist or becoming unusable within a limited amount of time
- Intangible - the state of being abstract, impossible to touch
- Changeable - the condition of being subject to change or alteration
- Because they're always dealing with customers in a personal way, employees and managers typically require:
- A service-oriented attitude (authenticity, professionalism and actual concern for the happiness and well-being of customers)
- Excellent communication skills
- Superb service skills
- Flexibility
Studying Hospitality Management
Core subject areas in the HM curriculum include accounting, administration, finance, information systems, marketing, human resources, public relations, business strategy as well as specialized topics in the various areas of hospitality business.
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In the expert tips section you will find advices from experts within this knowledge area.
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In the Resources section you will find powerpoint presentations, micro-learning videos, articles, news items, etc. within this knowledge area.
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First Introduction to Hospitality Management in Tourism Sector
Hospitality Management, Tourism Industry, Tourism Sector...
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Hospitality Management In-depth
Hospitality Management, Hospitality Industry...
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Introduction to Services Marketing
Services Marketing, Service Sector Marketing, Hospitality Services...
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News about Hospitality Management
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Videos about Hospitality Management
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Presentations about Hospitality Management
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Books about Hospitality Management
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More about Hospitality Management
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Compare with: Customer Relationship Management | Relationship Marketing | Customer Experience Management | Customer Loyalty | Customer Satisfaction model | Johari Window | SERVQUAL | Extended Marketing Mix
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Special Interest Group Leader
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