Hospitality Management

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Hospitality industries

What is Hospitality Management? Meaning.

Hospitality Management (HM) is the specialized field of management services within the hospitality services industry.

'Hospitality industry' is an umbrella term that includes the following 6 segments and types of services companies:

  • LODGING: Hotels, Motels, Hostels, B&Bs, Resorts, Campings, etc.
  • FOOD SERVICES: Restaurants, Catering Companies, etc.
  • TRAVEL: Air Lines, Cruise Lines, Rail Services, Car Rentals, etc.
  • TOURISM: Travel Agencies, Tour Operators, Visitor Centers, etc.
  • SPORTS: Arenas, Country Clubs, Sport Clubs, etc.
  • ENTERTAINMENT: Cinemas, Theaters, Amusement Parks, Theme Parks, Festivals, Ceremonies, Parties, Concerts, Convention Centers, etc.

Characteristics of hospitality businesses

The above mentioned companies have some common traits:

  • The 'product' normally is a service
  • The services provided are typically:
    • Personal
    • Perishable - the probability of the service ceasing to exist or becoming unusable within a limited amount of time
    • Intangible - the state of being abstract, impossible to touch
    • Changeable - the condition of being subject to change or alteration
  • Because they're always dealing with customers in a personal way, employees and managers typically require:
    • A service-oriented attitude (authenticity, professionalism and actual concern for the happiness and well-being of customers)
    • Excellent communication skills
    • Superb service skills
    • Flexibility

Studying Hospitality Management

Core subject areas in the HM curriculum include accounting, administration, finance, information systems, marketing, human resources, public relations, business strategy as well as specialized topics in the various areas of hospitality business.

Hospitality Management Special Interest Group

Special Interest Group (134 members)

Forum about Hospitality Management  

Discussions about Hospitality Management.

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The Role of Social Media Marketing in the Tourism Industry
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🔥 NEW Strategic Advice for Tour Operators in the Midst of the Covid-19 Crisis
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Best Practices about Hospitality Management

Here you find the most valuable discussions from the past.

🥇 What Country has Optimal Clusters in Tourism?
In what country do you think the tourism and hospitality industry is using Porter's diamond of national competitiveness (...)
🥈 Examples of Core Competencies for Hospitality and Tourism?
What examples of core competencies can be seen from a hospitality and tourism perspective, based on Hamel's and Prahalad (...)
🥉 Factors Influencing Complaint Behaviour in Hospitality Industry
I'm a student doing my dissertation on complaint behaviour in hotels. Can anyone please help me and suggest factors that (...)
Tourism Marketing
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Today’s Hotel Management Systems
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Revival of the Human Factor in Hospitality
The hospitality industry is a powerhouse at the heart of several major world economies. In terms of its contribution to (...)
Theories and Models Used to Measure Performance Management in Hospitality Industry
I would like to gain some ideas on models and theories that can be used to measure the performance management in hotels. (...)

Expert Tips about Hospitality Management

Here you will find advices by experts.

Information Sources about Hospitality Management

Here you will find powerpoints, videos, news, etc.

First Introduction to Hospitality Management in Tourism Sector

Hospitality Management, Tourism Industry, Tourism Sector (...)

Hospitality Management In-depth

Hospitality Management, Hospitality Industry (...)

Introduction to Services Marketing

Services Marketing, Service Sector Marketing, Hospitality Services (...)

Compare with: Customer Relationship Management  |  Relationship Marketing  |  Customer Experience Management  |  Customer Loyalty  |  Customer Satisfaction model  |  Johari Window  |  SERVQUAL  |  Extended Marketing Mix

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