Hospitality Management

Knowledge Center

Description of Hospitality Management. Explanation.

Definition Hospitality Management. Description

Hospitality Management (HM) is the specialized field of management services within the hospitality services industry.

'Hospitality industry' is an umbrella term that includes the following 6 segments and types of services companies:

• LODGING: Hotels, Motels, Hostels, B&Bs, Resorts, Campings, etc.
• FOOD SERVICES: Restaurants, Catering Companies, etc.
• TRAVEL: Air Lines, Cruise Lines, Rail Services, Car Rentals, etc.
• TOURISM: Travel Agencies, Tour Operators, Visitor Centers, etc.
• SPORTS: Arenas, Country Clubs, Sport Clubs, etc.
• ENTERTAINMENT: Cinemas, Theaters, Amusement Parks, Theme Parks, Festivals, Ceremonies, Parties, Concerts, Convention Centers, etc.

Characteristics of hospitality businesses

The above mentioned companies have some common traits:

• The 'product' normally is a service
• The services provided are typically:
  • Personal
  • Perishable - the probability of the service ceasing to exist or becoming unusable within a limited amount of time
  • Intangible - the state of being abstract, impossible to touch
  • Changeable - the condition of being subject to change or alteration
• Because they're always dealing with customers in a personal way, employees and managers typically require:
  • A service-oriented attitude (authenticity, professionalism and actual concern for the happiness and well-being of customers)
  • Excellent communication skills
  • Superb service skills
  • Flexibility

Studying Hospitality Management

Core subject areas in the HM curriculum include accounting, administration, finance, information systems, marketing, human resources, public relations, business strategy as well as specialized topics in the various areas of hospitality business.

Special Interest Group - Hospitality Management Special Interest Group (97 members)

Forum - Hospitality Management   Here you will find interesting and educational discussions.   What Country has Optimal Clusters in Tourism? In what country do you think the tourism and hospitality ind...           Examples of Core Competencies for Hospitality and Tourism? (2 reactions) What examples of core competencies can be seen from a hospit...           Factors Influencing Complaint Behaviour in Hospitality Industry (3 reactions) I'm a student doing my dissertation on complaint behaviour i...           Today’s Hotel Management Systems (1 reactions) 10 years ago, hospitality management was completely differen...           Revival of the Human Factor in Hospitality The hospitality industry is a powerhouse at the heart of sev...           Theories and Models Used to Measure Performance Management in Hospitality Industry (3 reactions) I would like to gain some ideas on models and theories that ...

Best Practices - Hospitality Management Here you will find the most valuable ideas.

Expert Tips - Hospitality Management Here you will find high-quality advice from experts.

Resources - Hospitality Management Here you will find powerpoint presentations, micro-learning videos and further information sources. First Introduction to Hospitality Management in Tourism Sector Hospitality Management, Tourism Industry, Tourism Sector...   Hospitality Management In-depth Hospitality Management, Hospitality Industry...   Introduction to Services Marketing Services Marketing, Service Sector Marketing, Hospitality Services...     News about Hospitality Management         Videos about Hospitality Management         Presentations about Hospitality Management         Books about Hospitality Management         More about Hospitality Management

Compare with: Customer Relationship Management  |  Relationship Marketing  |  Customer Experience Management  |  Customer Loyalty  |  Customer Satisfaction model  |  Johari Window  |  SERVQUAL  |  Extended Marketing Mix

Return to Management Hub: Communication & Skills  |  Marketing  |  Supply Chain & Quality

More on Management  |  Return to Management Dictionary  | 

This ends our Hospitality Management summary and forum.