W. Edwards Deming wanted for management to move away from thinking about quality as a desirable outcome, to thinking about quality as a competitive strategy. The Deming Chain explains the reason why organizations should spend effort, time and money to improve the quality of their products and services.
The steps in Deming's Chain Reaction:
Improve Quality è Costs decrease because of less rework, fewer mistakes, fewer delays, snags, better use of machine-time and materials è Productivity Improves è Capture the market with better quality and lower price è Stay in Business è Provide jobs and more jobs
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Quotes on Chain Reactions. Quotations
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"Have we not come to such a...