(Customer) Loyalty Program

Knowledge Center

Description of a Customer Loyalty Program. Explanation.


Definition Customer Loyalty Program. Description.

A Customer Loyalty Program is a marketing method to encourage customers to buy or continue to buy certain products or services. This could be products or services of one company or of a group of companies who are working together. The loyalty program can be run by the organization that is selling the products or services or by an independent loyalty program organization.

The aim of most programs is to influence the customer to make repeat purchases. On top of that, the customer data that is collected when customers make purchases using their loyalty card is a form of Relational Capital, which can be analyzed using database management, datamining or Analytical CRM software. The analysis can be exploited to reveal purchasing patterns or Cross-selling opportunities. Smart cards can be used to improve data capture.

A typical example is the shopper card or customer loyalty card, which gives a discount or points or other benefits to card holders when they are making purchases while showing their card. It is possible that also other parties might be involved. For example charity organizations or sports clubs might receive certain benefits too when their members make purchases using the loyalty card that is associated with them.

Customer Loyalty Programs are a form of Permission Marketing.

Also called: loyalty program, incentive program, loyalty scheme, loyalty card, shopper card.

Special Interest Group - Loyalty Programs

Special Interest Group (27 members)

Forum - Loyalty Programs  

In this forum you will find recent interesting discussions.

Hot ROI of Loyalty Programs
A comparison of sales between regular customers and loyalty ...

Best Practices - Loyalty Programs

Here you will find the most valuable discussions from the past.

Expert Tips - Loyalty Programs

Here you will find high-quality advice from experts.


The Actual Relationship Between Cross-buying and Consumer Loyalty

Customer Loyalty, Consumer Loyalty, Cross-Selling, Cross-Buying, Sales Management, Account Management...

Resources - Loyalty Programs

Here you will find powerpoint presentations, micro-learning videos and further information sources.


News about Loyalty Programs


Videos about Loyalty Programs


Presentations about Loyalty Programs


Books about Loyalty Programs


More about Loyalty Programs


Compare with: Customer Loyalty  |  Customer Relationship Management  |  Customer Satisfaction Model  |  SERVQUAL  |  Relationship Marketing  |  Relational Capital  |  Analytical CRM

Special Interest Group Leader

You here? Sign up for free


Return to Management Hub: Marketing

More on Management  |  Return to Management Dictionary  | 


This ends our Customer Loyalty Program summary and forum.

About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2019 12manage - The Executive Fast Track. V15.1 - Last updated: 23-10-2019. All names of their owners.