SCM Quotes | Quality Quotes



I consider a bad bottle of Heineken to be a personal insult to me

Freddy Heineken, founder of Dutch beer giant


Almost all quality improvement comes via simplification of design, manufacturing, layout, processes, and procedures

Tom Peters


All we are doing is looking at the time line from the moment the customer gives us an order to the point when we collect the cash. And we reduce that time line by removing non-value-added wastes

Taiichi Ohno ( 大野 耐 ) 1912-1990, Toyota Executive and father of the Toyota Production System


If you can not describe what you are doing as a process, you do not know what you are doing

W. Edwards Deming 1900-1993, American continuous improvement management guru and father of the Deming Cycle


The best supply chains aren't just fast and cost-effective. They are also agile and adaptable, and they ensure that all their companies' interests stay aligned

Hau L. Lee, US Professor of Operations, Information and Technology in Harvard Business Review, Oct. 2004


Outsourcing is no panacea. It's often called the "make or break" decision. Well, let me tell you, it can quickly become the make or break decision

Joe Neubacher, CEO of food-services firm ARA Services (1993)


Even though quality cannot be defined, you know what quality is

Robert M. Pirsig 1928-, American philosopher


Operational excellence remains a greater imperative than most companies and most executives acknowledge

Gene Tyndall in Supercharging Supply Chains (1998)

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