Team Conflict Resolution

Article / Change and Organization

Team Conflict Resolution
Brian V Moore , Business Consultant, South Africa

Team Conflict Resolution Interventions. Standing at a Crossroads.

Teams, businesses and organizations that are under pressure to transform their troubled teams, are often challenged by the wealth of “solutions” offered, by companies. Some of these solutions are great - and many are doomed to failure.
If your team is being forced to find a solution, your team is at a crossroads of danger and opportunity.
The danger lies in choosing the wrong “solution(s”) and yet, if you get your choice right, there are huge hidden opportunities to build individuals and teams, and thereby reap great rewards.

Self-defeating team conflict resolution programs will have strategies that:-
  • 1. Try isolate to the “troublemakers”, and get them to resolve their differences.

  • 2. exclude any member/s of the team in the process.

  • 3. hand the management of the team’s behaviors, with agreements from “team agreed resolution”, to your managers/ supervisors.

  • 4. isolate, intimidate, or simply ignore certain team members.

  • 5. neglect the development of communication skills, team and individual personality skills, understanding of the carious diversities within the team.

  • 6. Go with a talk-down and divisive diversity training program.

  • 7. Use unsuitable and un-focused team building programs - that isolate even 1 member of your team
  • .
    If any of these factors form part of your attempts to resolve team conflict, the process, and your money, will be wasted. More so, it could negatively impact your team - in the long term.
    The opportunity to build teams is found in the wisdom, uniqueness, talents and skills of your team. When we hire people, we hope that they are mature enough to manage their own behaviour. After we sign the employment contracts, we then begin to control their every action. We put managers in charge of all decisions. Soon we have people who will not even go to the toilet without permission. Our over-control has taken away their sense of value, ownership, accountability and responsibility. And this is where team conflict begins.
    The methodologies included in Celebrating Humanity Diversity Training and Transformational team-building programs - outlined in our book - Team Conflict Resolution Strategies - ensures that team transformation is non-threatening, unifying and inclusive. It ensures that we give the power back to your teams - to manage their own behaviour - through their own agreements.
    This takes incredible stress off managers and supervisors, and the business/organization. In turn, empowered people drive your business in a safe and respectful place created by themselves.
    Our teams have been called in to resolve conflict when the psychologists, and conflict resolution specialists have been unsuccessful. The people that we meet are often disillusioned, angry and isolated. Management is stressed, backstabbing, gossiping and labor disputes are the order of the day. And all of this is after numerous “conflict resolution solutions.”
    Our teams bring fun, communication, respect and understanding into the team - before we even look at developing team-based codes of conduct. And when we leave - we have put in place ongoing team-managed processes - supported by our follow-up processes. Our feed back is always taken at least a year after the initial program. And the results are always excellent - without fail!
    Read the book ( and use the lessons therein, or call in our teams. Whichever way your go - this will be the best decision you will ever make.
    About the Celebrating Humanity International Team <

    The highly recognised Celebrating Humanity team of Brian and Arthie Moore are multilingual, multi-diverse and highly experienced in team building and team conflict resolution. Brian is recognised as the former peacemaker on the Dusi Canoe Marathon, in KZN - South Africa and has received an award from Archbishop Desmond Tutu for his work.

    Arthie, an inspirational woman - was the Deputy President of the South African Forum for the Abused at 17 years of age and has been recognised by Graca Machel Mandela for developing leadership amongst woman.

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    Other Views by this Author: Traditional Diversity Training vs Celebrating Humanity | Learning Styles and Communications | Ways we learn and communicate | Conflict in the workplace. A guide to leading team unity and effectiveness.

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