17 Quality Characteristics Engineering

Method / Supply Chain and Quality


17 Quality Characteristics Engineering
Aries Sunanda , Consultant, Indonesia

To ensure the accuracy of the implementation of your quality management systems.


The need to continually improve company, products and services quality has caused the development of various management systems. Various constraints and decision taking methods are being dedicated in order of to fulfill various needs. But in fact, within their implementations there are some methods that accurately fulfill quality improvement needs and there are some that are not accurate.

Accurate implementation occurs if the targeted quality characteristic elements are complete and can be fulfilled at the same level. On the other hand, inaccurate implementation occurs if the targeted quality characteristic elements are not complete and/or can not be fulfilled at the same level.

The above mentioned is caused by the unavailability of a proper implementation accuracy assurance system within existing management systems.

17 Quality Characteristics Engineering (17QCE) is a management system with constraints and decision taking method that can ensure the accuracy in its implementation.
The meant quality characteristics in 17QCE are extracted from the implication of customer requirements attributes that are commonly used and becoming the main topics in things that are related with customer satisfaction upon various resources.
Those customer requirements attributes are Total Customer Value and Total Customer Cost, Customer View of Service Quality and Marketing Mix.
The implication of quality characteristics in 17QCE that have been done upon various surveys, documents and also condition and action reports also shows the ability of the quality characteristics in sorting the point of concern of information source persons. Point of concern is based on any customer requirements attributes that are most frequent in being used by the reporter. So it is clear that the quality characteristics in 17QCE have suitable relationship form with customer requirements attributes that are being used by various parties and have the nature of sufficiently representative.
At the present time the quality characteristics in 17QCE are the best based on evocation easiness in their implications and their representativity. This is applies to users that have sufficient key vocabularies within the order of generally used vocabularies by various parties and have the accurate decision taking ability under supervision or by independently.
The notation of evocation is discrete but is sufficient to make differentiation. In this case discrete means that evocation is being influenced by point of concern nature that is discontinuous by consider the obstructions in evocation process, so it has the less certainty level and the more difficult management level compared to continuous measures.


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Other Views by this Author: Accuracy of current quality management systems


 
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