Impact/Value framework

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Valuing Information Technology. Explanation of Impact/Value framework of Hammer and Mangurian. ('87)


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Impact/Value frameworkIn their 1987 article "The changing value of communications technology" Michael Hammer and Glenn Mangurian presented the Impact/Value framework that can be used to think about the value of Information Technology.

Vertical axis of the Impact/Value framework

  • Time: in particular time compression is important.
  • Distance: in particular overcoming geographical limitations is significant.
  • Relationships: sometimes organizational relationships can be redefined.

Horizontal axis of the Impact/Value framework

  • Efficiency is Doing the "things" right, for example increased productivity.
  • Effectiveness is Doing the "right" thing, for example better management.
  • Innovation is Doing "new" things, for example improve products and services.

Alternatively, the benefits of Information Technology can be categorized as:

A. Strategic Benefits

    A1. Competitive Advantage

    A2. Alignment

    A3. Customer Relations

B. Informational Benefits

    B1. Information access

    B2. Information quality

    B3. Information flexibility

C. Transactional Benefits
    C1. Communications Efficiency
    C2. Systems Development Efficiency
    C3. Business Efficiency

Impact/Value framework Forum
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  The Impact and Use of ICT and Internet in Higher Education
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  Integrating Social Media Into Business
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  Impact / Value Framework Implementation
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Impact/Value framework Special Interest Group

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Impact/Value framework Education & Events

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Best Practices - Impact/Value framework Premium
  (How) should you manage smart phones and Facebook usage by employees?
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  Impact of Internet and IT on Communication?
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Expert Tips - Impact/Value framework Premium

Key Challenges of Internet Age for Management and for Product and Service Development

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Enterprise 2.0: Integration of Internal and Public Social Media in the Organization

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Strategic Options for Dot-coms and Established Firms

M. Porter suggests the following strategic options for dot-coms and established companies in his article “Strategy and the Internet” (HBR, March 2001)...
Usage (application): Internet Strategy, Business Strategy

Resources - Impact/Value framework Premium

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The Internet / Social Media Revolution

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Usage (application): Change Management, Information Systems Planning, Information Systems Architecture, Information Systems Implementation

Social Networks and Ethical Issues

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Usage (application): Social Networking, Social Media, Ethics

Speech Kotler on Internet Marketing

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Usage (application): Initial Understanding of Internet Marketing, Trainings, Workshops

Impact/Value Framework Diagram

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Information Value


Information Strategic


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Information Strategic


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Information Strategic

Compare with the Impact/Value framework: TDC Matrix  |  Strategic Thrusts  |  Twelve Principles of the Network Economy  |  Multi Channel Marketing  |  Strategic Alignment  |  Delta Model

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