Teoría de los dos Factores
(Herzberg)

Centro de Conocimiento

   

Factores de la motivación, factores de higiene. Descripción de la Teoría de los dos Factores y KITA de Frederick Herzberg.

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  1. Resumen
  2. Foro
  3. Mejores Prácticas
  4. Expert Tips
  5. Recursos

Imprima

Two Factor Theory DiagramSegún la Teoría de los dos Factores de Frederick Herzberg, hay dos factores que influencian a la gente. La satisfacción y el crecimiento psicologico son factores resultantes de los factores de la motivación. El descontento es un resultado de los factores de higiene. Herzberg desarrolló esta teoría de la motivación durante su investigación con 200 contadores e ingenieros en los E.E.U.U.


Los dos factores en la teoría

  • Los factores de higiene son necesarios para asegurar que un empleado no este descontento. No causan niveles de motivación más altos, pero sin ellos habrá descontento.
  • Los factores de motivación son necesarios para motivar al empleado hacia un mayor desempeño. Estos factores provienen de los generadores internos de los empleados.

Factores típicos de la higiene

  • Condiciones de trabajo

  • Calidad de la supervisión

  • Sueldo

  • Estatus

  • Seguridad

  • Compañía

  • Tarea

  • Políticas de la compañía y de administración

  • Relaciones interpersonales

Factores típicos de motivación

  • Logro

  • Reconocimiento por el logro

  • Recibir responsabilidad por determinadas tareas

  • Trabajo interesante

  • Promoción a realizar tareas de alto nivel

  • Crecimiento

Combinar los factores de la higiene y de la motivación resulta en el panorama cuatro

  • Alta higiene + Alta motivación: La situación ideal donde los empleados están altamente motivados y tienen pocas quejas.

  • Alta higiene + Baja motivación: Los empleados tienen pocas quejas pero no son altamente motivados. El trabajo se percibe como el cobro de un cheque.

  • Baja higiene + Alta motivación: Los empleados son motivados pero tienen muchas quejas. Una situación donde el trabajo es emocionante y desafiante. Sin embargo, los sueldos y las condiciones del trabajo no son aceptables.

  • Higiene baja + Baja motivación: Es la peor situación. Los empleados no están motivados y tienen un montón de quejas.

Herzberg sugiere que a menudo el trabajo se puede arreglar y debería ser arreglado de las siguientes maneras:

  • Ampliación de las tareas
  • Rotación de tareas, y/o
  • Enriquecimiento de trabajo.

Además de la Teoría de los dos Factores, la teoría de Frederick Herzberg también es conocida por sus siglas KITA, que se traduce cortésmente como Patada en los pantalones! Herzberg dijo que KITA no produce la motivación. Sino que sólo le da movimiento.


Foro de Teoría de los dos Factores
  Nothing Flourishes Without Attention
Nothing flourishes without attention. This simple phrase is endemic in all endeavors. A gardener knows all too well what would happen to his plants if they are not attended to.
 
   
 
  Privacy at Work
When it comes to office spaces, organizations are always trying to find a balance between on the one hand public and on the other hand private workspace in order to encourage collaboration. However, public spaces are often criticized as it ass...
     
 
  PROs and CONs of Employee Of the Month Programs
A common recommended and used form to increase employees’ motivation and performance is Employee-Of-the-Month (EOM). Such a strategy would boost morale through employee rewards and giving credits to excellent employees.
 
   
 
  Is Lack of Of Challenge a Hygiene Factor?
What challenges an employee at any phase in his life is the motivator.
Sometimes, earning more money is seen as a challenge by an employee, depending on his experience and urge to cross a social strata or a barrier.
Sometimes money just wor...
     
 
  Using Herzberg's Two Factor Theory in Small Companies
How can you apply Herzberg 2 factor theory in a small company (5-10 employees)?
Any experiences? Does anyone know of a simple set of tools?...
     
 
  Scope of Herzberg's Two Factor Theory
This theory need not be confined to any type of business situation. It can be used for interaction between any two individuals to understand how individuals are motivated whenever they interact...
The factors established by this theory are univ...
     
 
  How to Keep a Workforce Motivated at Crossroads
Many enterprises transform their structures merging several organisational cultures in cycles.
How can the staff remain motivated when changes are made in the organisations values, collectiveness, consistency etc... In the adage of old wine and...
     
 
  Avoid Under and over Motivation
Under motivated as well as over motivated workers both have negative effects in productivity. A balance has to be developed in order for workers to act normally, never discouraged nor disgusted and extremely anxious and expectant of rewards or...
     
 
  Money Remains the Primary Motivating Factor!
Never forget: money remains the primary motivating factor of employees....
Here in Uganda, the oldest national university Makerere has been closed due to striking lecturers over poor pay. They don't complain about harassment or poor working envi...
     
 
  Strong Motivational Factors Can Overcome Demotivating Factors
Deeply felt internal motivational factors can overcome demotivating factors.
Such positive internal motivational factors could be a strong belief of cause or a smart direction of the organization....
     
 
  Motivation Engenders Commitment
Adequately motivated staff are usually more committed to perform optimally.
More often than not, they are happy on their beats which could be due to their being satisfied with the welfare, training and perquisites they are enjoying from their em...
     
 
  Additional Hygiene Factors
Though the theory covers many of the reasons, I believe others factors like management style, organization culture, office politics, training standards also should come under the hygiene factor.
Without the proper management of these fact...
     
 
  Two Factor Theory 2.0
2 Factor Theory may be applied in any type of organizations and in all levels. But, again there are other elements in the work environment which may effect the motivation of employees and the organization results.
Since knowledge, such as...
     
 
  Two Factor Theory Still Holds Today?
I think Herzberg's theory fits hundred percent perfect for present day organizations. Human minds need motivations so often... In the mean time hygiene factors also play a vital part in job satisfaction....
     
 
  Application of Two Factor Theory in Non-Governmental Organizations
Is the model applicable in non-government organizations where officers are not receiving remunerations in whatever kind where the pressing concern is how to drive them to perform to their best level?...
     
 
  Stress inTwo Factor Theory
Where should we position STRESS in this 2 Factor Theory? Please explain... Thank you......
     
 
  Education Motivation
Where does educational motivation fit in?...
     
 
  Hygiene and Motivation: Hand and Glove
It may seem not very practical to apply this theory in some parts of the world, like the third world. Going through Herzberg's theory in detail I have just realised it's the best work situation that bears fruit for both employee and employer. I would...
     
 
  What are (the Main) Causes of Attrition?
The theory is pretty good, but I am of the view that the underlying reason for a big percentage of people who move on is the boss. Most of the time when an employee leaves his job it's due to the treatment he or she receives from the boss. Treatment ...
     
 
  Missing Social Environment Issues
I think that the theory is great, but it does ignore the fact that even with great structure of Motivators and Hygiene factors a company might suffer from social environment issues, such as fairness in setting job tasks, etc.....
     
 

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Mejores Prácticas - Teoría de los dos Factores Premium
  What motivates Employees to be more Innovative?
In the current crisis, it's important to keep your innovation effort at a high level. Martha E. Mangelsdorf writes in MITSloan Management Review Vol 40 No 3 p. 24 about an analysis by Professors Henry Sauermann and Wesley M. Cohen on what makes em...
     
 
  How to measure motivation?
(How) Can motivation be measured?...
     
 

Expert Tips (ENG) - Two Factor Theory Premium
 

Drivers and Levers of Employees

In their 2002 book "Driven: How Human Nature Shapes our Choices", Paul R. Lawrence and Nitin Nohria mention 4 drives underlying everything we do:
...
Usage (application): Improving Employee Motivation
 
 
 

Examples of Two Factor Model

I would like to compare Herzberg's 2 factor model to a human body (organisation):
- The disease-infected human body (unhealthy organisation) can ...
Usage (application): Teaching Two Factor Theory
 
 
 

Satisfaction and Dissatisfaction According to Herzberg

I find it interesting that Herzberg separates dissatisfaction and satisfaction as whole different feelings apart from one another. He says dissatisfac...
Usage (application): Important Note
 
 
 

Promotion-focused versus Prevention-focused Employees

An interesting way to look at employees or coachees for motivation purposes is described by Heidi Grant Halverson and E. Tory Higgins in HBR March 20...
Usage (application): Employee Motivation
 
 
 

Alternate Classifications of Human Needs (Employees, Consumers)

One of possible ways to classify human (employee, consumer) needs is to break them down into:
- Biogenic Needs (essential, inherent certain eleme...
Usage (application): Motivation, Marketing, Human Needs
 
 
 

Differences in Organizational Commitment Between Paid Workers and Volunteers

Paid and unpaid workers in hybrid organizations
Although financial considerations are an important reason to work for a certain organization, the...
Usage (application): Organizational Commitment, Employee Motivation, Non-profit Organizations
 
 
 

Base your Workspace Design on Employee Interaction

Many innovative organizations of today have faith that more open spaces triggers personal interactions, performance, creativity and innovation. Becaus...
Usage (application): Workspace Design, Innovation Environment, Employee Interaction, Office Space Design
 
 
 

How to Avoid Too Much Transparency and Allow Some Privacy

In an article “The Transparency Trap” it is argued that although a certain level of transparency does drive out wasteful and unfair practices and enc...
Usage (application): Corporate Transparency, Employee Privacy
 
 
 

Why Employees Stay: Contextual Factors Influencing Job Embeddedness

Mitchell, Lee and Tyler (2014) focus on the contextual (or external) factors that influence employees’ staying, instead of emphasizing the fact...
Usage (application): Employee Retention, Attrition, Organizational Commitment, Employee Satisfaction
 
 
 

Family-Work Conflicts (FWC) and Daily Job Performance

FAMILY ROLES and WORK are two factors influencing each other: - Work can interfere with family roles; this is called a Work-Family Conflict (WFC).
...
Usage (application): Family-work conflicts, Coaching, Mentoring, Job Performance
 
 

Recursos - Teoría de los dos Factores Premium
 

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Compare con: Jerarquía de Necesidades de Maslow  |  El efecto Hawthorne de Mayo  |  Modelo Kano de la satisfacción de cliente  |  Teoría X Teoría Y  |  Modelo de Valores ComplementariosTeoría de las Expectativas  |  Teoría ERG  |  Dimensiones Culturales  |   Modelo del Liderazgo Continuo  |  Teoría de las Necesidades  |  Gradilla de Gestión


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